Playzilla Casino - загальне обговорення (Сторінка 3)

Hello,

that's alright, and I understand your mood, or I believe I do.

It's just that I found the approach you're showing in the complaint quite inappropriate, just my point of view now. Those posts have not been approved yet, and hence are not visible to other players, otherwise, I would quote, but sadly, I still can't.

But it all be sorted out as soon as the complaint develops further, so do not be concerned about that now. 🙂

I wish you a fair complaint endind, of course. 🙏

Anyone in here can help me how to withdraw funds here in Playzilla using bank transfer and australian bank account? I tried several times and keeps on getting cancelled, I dont know whats the reason the chat support dont know it either and there is no email regarding why it has been cancelled. Cheers

What are your thoughts with PlayZilla? I have requested multiple withdrawal requests and it keeps on getting cancelled by the system and without email regarding to the cancellation. Tried to contact chat support but barely sure to what is the issue. Just something I notice, when I first requested the withdrawal the tabs to fill up contains BANK NAME, CLEARING NUMBER, IBAN and ACCOUNT NAME in which I dont really know because my bank is Australian bank. So I didnt mind my first request being declined. But the next requests, the tabs to fill up changed to BANK NAME, BSB, ACCOUNT NUMBER and ACCOUNT NAME. I am sure I have put the correct info but it is still getting cancelled ( again no email regarding this cancellation ) now I tried to put hypens as that how it was showed on my bank app. I will see if this will work but still depressed on how this will work. One chat support agent told me that he can request a manual withdrawal to the finance department which I am still waiting for an update. Can you guys give me some ideas? I am new to online casinos and never expected this kind of stress that I am going through 🙁

Hey there!

I moved your post here to provide further details in one spot - to all players interested.

Honestly, I feel only the casino is capable of fully addressing this issue, and I certainly hope the manual attempt will be successful!

Keep us posted, please.

Meanwhile, with a dose of luck, let's see whether you'll receive tips and hints from the local community.

As a last resort option, you can always submit a free complaint, yet I'm leaving this for later. 🤞🤞🤞

But go. No reply. They are thieves.

No refunds obtained.

I advise against giving money to these thieves with accounts in tax havens like Cyprus

They are thieves. You never win, and they steal your money from your linked account. They stole 30000€ 🤷🏼‍♂️ from me

Ma va. Nessuna risposta. Sono dei ladri.

Nessun rimborso ottenuto.

Sconsiglio a tutti di dare soldi a questi ladri con i conti nei paradisi fiscali tipo Cipro

Sono ladri. Non vinci mai, e ti rubano i soldi dal conto collegato. Mi hanno rubato 30000€ 🤷🏼‍♂️

Hi, I'm sorry to see you in such an unpleasant situation. I've seen that you haven't had a positive experience with the casino in the past, so obviously it's ongoing. 

Can I ask you what you mean when you say "They stole 30000€ 🤷🏼‍♂️ from me" ? Do you still have problems with this casino or does the overall experience speak for you ?

I asked Playzilla about the operator and license. Without a license I am not protected there. They do not show any imprint and do not provide any information in the terms and conditions. Untrustworthy! The live chat refuses to answer this. I should ask my question by email because something like this cannot be answered in the chat.

My research on the internet revealed that it is a Rabidi casino. Other sites say Geeka Corporation NV is the operator. Are both the same? The license validator indicates that license 8048/JAZ has expired. Does anyone have any information as to whether the store is reputable?

Ich habe Playzilla nach dem Betreiber und Lizenz gefragt. Ohne Lizenz bin ich dort nicht geschützt. Die zeigen kein Impressum und machen keine Angaben in AGB. Unseriös! Der Live-Chat verweigert jede Antwort dazu.Ich soll meine Frage per Email stellen, weil sowas nicht im Chat beantwortet werden kann.

Meine Recherche im Internet ergab, es ist ein Rabidi-Casino. Andere Seiten sagen Geeka Corporation N.V. ist der Betreiber. Ist beides dasselbe? Der Lizenzvalidador gibt an, dass die Lizenz 8048/JAZ abgelaufen ist. Hat jemand Info, ob der Laden seriös ist?

Hello! I wonder whether you saw my reply 🤔

Well, check it out here, please.

That I had €30,000 in my account, and then they disappeared 🤷🏼‍♂️. Unfortunately I didn't have time to take screenshots because I never thought something like this could happen. My advice is not to play on playzilla and all the casinos connected to nabidi NV are thieves and scammers, and unless they make me a bank transfer with that sum stolen from me I will never change my mind, not to mention that there is no support and you will not no one replies via email and in chat they close the chat. Very bad experience. That's all.

Che avevo 30000€ sul conto, e dopo sono spariti 🤷🏼‍♂️. Purtroppo non ho fatto in tempo a fare screenshot perché mai pensavo potesse accadere una cosa simile. Il mio consiglio è di non giocare su playzilla e tutti i casino collegati a nabidi N.V. sono ladri e truffatori, ed a meno che non mi facciano un bonifico con quella somma sottratami non cambierò mai idea, senza contare che non esiste nessun supporto e non ti risponde nessuno via email e in chat ti chiudono la chat. Pessima esperienza. Tutto qui.

Can you ask the casino for your depositing and payment + gaming history? I'm trying to comprehend how to support your claim, you see?

If you can do that, I believe you should ask the complaint to be reopened since it was closed due to your previous unresponsiveness. 🙁

How does that sound?

Hello,

I have the problem that I can't reach anyone at playzilla? The live chat does not open, the email address specified on the website is invalid and the email is not forwarded!??

Can anybody help me further?

Hallo,

ich habe das Problem das ich niemanden bei playzilla erreiche? Der Live Chat öffnet sich nicht, die angegebene email Adresse auf der Website ist ungültig und die email wird nicht weitergeleitet!??

kann mir jemand weiterhelfen?

Hi, I tried to contact them on the live chat and they replied instantly.

Good day,.

I just want to share my opinion and the experience I have had with "Playzilla" so far.

I've been playing there for 8 months. For me, "Playzilla" is one of the best betting providers in Europe when it comes to the following points:

Betting offer, live betting offer, odds key, very fast game evaluation, cash-out functions, deposit-withdrawal options, user-friendliness of the website.

At Playzilla there are some points that very solid and large betting providers, such as those belonging to "Oasis", do not offer: limit-free deposits, cash-out immediately and not after the game has ended, etc.

Playzilla pays out all funds requested for withdrawal. This may not always happen as quickly as you would like. It takes on average 3 days. It probably has something to do with the fact that Playzilla is a small betting provider and the payment runs are done once or twice a week. I had problems with the first withdrawal (large amount) at Playzilla and even had to ask some organizations including "Casino Guru" for help. But it's been working perfectly since then. During this time I have not experienced any technical failures, such as the site being unavailable for a long time.

The report is based only on my personal experience that I have had in the 8 months with Playzilla.

Guten Tag,.

Ich möchte nur meine Meinung und die Erfahrung teilen, die ich bis jetzt mit "Playzilla" gemacht habe.

Ich spiele seit 8 Monaten dort. Für mich gehört "Playzilla" zu einem der besten Wettanbieter in Europa was die folgenden Punkte angeht:

Wettangebot, Live-Wetten Angebot, Quotenschlüssel, sehr schnelle Spielauswertung, Cash-out Funktionen, Einzahlungs-Auszahlungs Möglichkeiten, Benutzerfreundlichkeit der Internetseite.

Bei Playzilla gibt es einige Punkte, die sehr solide und große Wettanbiteter, die z.B zu "Oasis" gehören, nicht anbieten: Limitfreie Einzahlungen, Cash-Out sofort und nicht nach dem das Spiel beendet wurde, etc.

Playzilla zahlt alle Gelder aus, die zur Auszahlung angefragt wurden. Das passiert vielleicht nich immer so schnell wie man sich es wünscht. Es dauert in Schnitt 3 Tage. Es hängt bestimmt damit Zusammen, dass Playzilla ein kleiner Wettanbieter ist und die Zahlläufe ein-zwei mal die Woche gemacht werden. Ich hatte Probleme mit der ersten Auszahlung ( hoher Betrag) bei Playzilla und musste sogar einige Organisationen u.a."Casino Guru" um Hilfe bitten. Aber seit dem läuft einwandfrei. In dieser Zeit habe ich auch keine technische Ausfälle erlebt, dass z.B die Seite eine lange Zeit nicht erreichbar war.

Der Bericht basiert nur auf meiner persönlichen Erfahrung, die ich in den 8 Monaten mit Playzilla gemacht habe.

Hey and thanks for your very descriptive and excellent review. If you would be interested, you can write one on the casino here as well. 

However, I think players will be able to take useful information from it. As far as your problems are concerned, how long did it take you to make your withdrawal ? What method do you use to withdraw, which is trouble-free and fast ? 😊

Playzilla: A clown site, they stole 6500 euros from me.

Stay away, I'm proceeding legally now

Playzilla: Un sito pagliaccio, mi hanno rubato 6500 euro.

State lontani, io ora sto procedendo legalmente

I'll tell you about my experience on playzilla:

Once I opened the account, I loaded it with a friend's card, making a mistake, but I didn't know.

It ends there, the time passes considerably loaded with MIA, I win considerably, 6500 euros, the verification begins

I wrote to support IMMEDIATELY to say that I had loaded with a friend's card, only once, 100 euros I think, I apologize, I said that I would have provided all the relevant documents, but I never received a response.

Throughout the month of December they asked me for documents several times, at the beginning of January I found my account closed without even notifying me.

Shameful, their interest is only to screw you, a ridiculous support service, and I'm proceeding for lawyers.

100 euros of recycling 🤣

I also sent him the chat with my friend where I asked him for documents and he sent them to me, in PDF directly from the bank.

A fraud.

Vi racconto la mia esperienza su playzilla:

Aperto il conto, ho caricato con la carta d un amico, sbagliando, ma non sapevo.

Finisce lì, passa il tempo carico cospicuamente con la MIA, ,vinco cospicuamente , 6500 euro, inizia la verifica

Scrivo SUBITO al support per dire che avevo caricato con carta d un amico, una volta sola, 100 euro mi pare, mi scuso, dico che avrei fornito tutti i documenti del caso, mai ricevuto risposta.

Per tutto il mese di dicembre mi.chiedono documenti varie volte, a inizio gennaio trovo mio conto chiuso senza nemmeno avvisarmi.

Vergognoso, il loro interesse è solo fregarti, un servizio di supporto ridicolo, e io sto procedendo per avvocati.

100 euro di riciclaggio🤣

Gli ho pure mandato la chat con il mio amico dove gli chiedevo j documenti e lui me li ha mandati, in pdf direttamente dalla banca.

Una truffa.

The only time the emails worked for him is now, to practically tell me that they took the money.

Shameful.

L unico momento dove gli funzionavano le mail è ora, per dirmi praticamente che i soldi se li son presi loro.

Vergognoso.

Y

Ok

U

Hi there. Sorry to hear about your situation with this casino, which actually has a pretty good safety index as you can see here. This on the other side actually could be one positive thing regarding your case. I can see that you have filed for a complain and our team is doing their hard work, as always, to get it resolved.

As Kristina already told you and you can find it written in the TC's in most of the casinos, I would say, that: "the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."

We advise all the players to carefully read the Terms of every casino before playing. And as of for now, I would recommend you not to deposit any more money, let our team do what they do best and hope for the positive result. What do you think, would that be possible?

Of course if you need any help, we are here for you 😉.

Dear Romi, first of all for what it's worth, I thank you and I have deep respect for what you do and how you do it, for what my opinion is worth, you are truly great.

The point is that they really treated me like a criminal, they NEVER answered my support questions, they didn't even notify me of the account closure.

I find it really unfair, moreover I repeat, the law does not allow ignorance and I know this very well, but I immediately admitted the mistake when I understood it, I wrote to him, I didn't try to modify documents or anything else, and this was the thanks.

I believe that out of 6500 euros, and more than a thousand of deposit with mine, I could and perhaps should have been treated better.

I have provided them with ALL the documents requested, and for what it's worth I have always apologized and always been clear.

Truly surreal experience as far as I'm concerned.

Question: why, if it has to be registered in my name, do they tell me it shouldn't be stolen or lost?

I proved to him that it was stolen and not lost.

I am attaching the very first email of many that I sent more than a month ago, also copied and pasted so it is easier to translate.

in any case, thank you very much, we don't know who we are at all, but you have taken an interest in me, and that's a lot.

"Good morning, I'm the Peirasso10 account holder, Peirasso Alessandro.

I apologize in advance for the inconvenience, it wasn't my intention.

Some time ago I made a mistake by loading the account with a friend's card, from which no winnings resulted.

I later loaded (also conspicuously) from mine, where I finally received a modest win. Now I find myself having to upload the documents for account verification, in that section there is no room for explanations, the card holder, as well as my friend, has already provided me with all the useful documents, which I am ready to send you for ensure maximum transparency and loyalty on my part.

I would ask you to tell me how and where to send everything, I repeat, I apologize for the mix-up, I didn't know everything would take so long.

Furthermore, I really enjoy your site, both casino and sports, and while waiting for a response, I wish you Happy Holidays."

Caro Romi, innanzitutto per quanto possa valere, vi ringrazio e nutro profonda stima per quello che fate e come lo fate, per quanto possa valere il mio parere siete davvero dei grandi.

Il discorso è che mi hanno trattato davvero come un delinquente, non mi hanno MAI risposto alle domande sul support, non mi hanno avvisato nemmeno della chiusura conto.

Lo trovo davvero ingiusto, oltretutto ripeto,la legge non ammette ignoranza e questo lo so benissimo, io però ho subito ammesso l errore quando l'ho capito, gli ho scritto, non ho provato a modificare documenti o altro, e questo è stato il ringraziamento.

Io credo che su 6500 euro, e più di mille di deposito con la mia, potevo e forse dovevo essere trattato meglio.

Ho fornito loro TUTTI i documenti richiesti, e per quanto possa valere mi son sempre scusato e sempre stato chiaro.

Esperienza davvero surreale per quanto mi riguarda.

Domanda: perché se dev essere intestata a me, mi dicono che non dev'essere rubata o smarrita?

Io gliel ho dimostrato che ne è rubata, nè è smarrita.

Ti allego la primissima mail di tante che ho mandato piu di un mese fa, anche copia e incollata cosi è piu facile da tradurre.

in ogni caso,grazie veramente, non sappiamo minimamente chi siamo,ma voi vi siete interessati a me, e questo è tanto.

"Buongiorno, sono il titolare del conto Peirasso10, Peirasso Alessandro.

Mi scuso anticipatamente per il disagio, non era mia intenzione.

Tempo fa ho commesso una leggerezza, caricando il conto con la carta di un amico, dalla quale non è scaturita vincita alcuna.

In seguito ho caricato(anche cospicuamente) dalla mia, dove finalmente ho ricevuto una modesta vincita. Ora mi ritrovo a dover caricare i documenti per la verifica del conto, in quella sezione non c'è spazio a spiegazioni, il titolare della carta, nonché mio amico, mi ha già fornito tutti i documenti utili, che io sono pronto a mandarvi per assicurare il massimo della trasparenza e lealtà da parte mia.

Vi pregherei di indicarmi come e dove mandare il tutto, ripeto, mi scuso per il disguido,non sapevo si sarebbe dilungato così il tutto.

Inoltre mi trovo davvero bene sul vostro sito, sia casinò sia sport, e attendendo una risposta, auguro Buone feste."