Playzilla Casino - загальне обговорення (Сторінка 10)

Hi, I think if it's been going on this long, if I were you, I'd file a complaint on this link and our team will try to help you. 

The casino may be having technical problems but I don't think it should be this long. It's good that you didn't bombard them with messages all the time, but you tried to be reasonable about the money.

So, will you with the complaint?

Yeah, I would like to file a formal complaint.

Hello,

let me help you with a direct link - use this one, please. 👈

In case you have thoughts, questions, or other concerns, we are here. Ok?

Does the casino actually have a license? I asked, but they avoided the question and told me that this information cannot be sent via chat. When I asked via email, there was no response.

Hat das Casino eigentlich eine Lizenz? Ich habe nachgefragt, aber man ist ausgewichen und teilte mir, dass man diese Information nicht per Chat senden kann. Auf Nachfrage per Email kam keine Reaktion.

Yes, the casino has a valid license. Either from Curacao or Malta. You can also google it and you will find all the information about it. The casino does not have a German license, but that does not mean that they are scammers.

Ja, das Casino hat eine gültige Lizenz. Entweder von Curacao oder Malta. Man kann auch googeln, da findet man schon alle Informationen darüber. Die deutsche Lizenz hat dad Casino nicht, bedeutet aber nicht, dass das die Betrüger sind.

There is nothing about it on their website. They are not listed under Rabidi NV either. I don't think so in Malta. And why don't they give you any information when you ask?

Auf deren Seite steht nichts dazu. Unter Rabidi NV werden sie benfalls nicht aufgelistet. Malta glaube das ich nicht. Und warum geben die keine Auskunft, wenn man danach fragt?

They belong to Rabidi. The company is registered in Caracau and has a gaming license there.

Sie gehören zu Rabidi. Das Unternehmen ist auf Caracau registriert und besitzt dort eine Spiellizenz.

Hello there. If you wish, you can find all the relevant information here in the casino review.

May I ask if you play there? Do you perhaps experience some issues we could be of any help with?

Good morning, I have a question, I made the withdrawal on Playzilla this morning and it was approved but it still hasn't arrived on my card, how long do I have to wait?

Buongiorno avrei una domanda , ho fatto il prelievo su playzilla stamattina è stato approvato però ancora non mi arriva sulla carta , quanto bisogna attendere ?

My account was reopened without my consent, although I had it closed in 2023 due to my problematic gambling behavior. Unfortunately, I then relapsed again. I was confirmed that the account was reopened due to a mistake by the casino and that the casino does everything to promote responsible gaming. I therefore wanted to file a complaint about the casino's actions with the relevant authority. But even after 4 weeks, I am still waiting for an answer to the question of who issued the license. In today's chat, I was even told that the administration will not provide me with this information. Why is this information being withheld?

Mein Konto wurde ohne mein Einverständnis wiedereröffnet, obwohl ich es 2023 wegen meines problematischen Spielverhaltens habe schließen lassen. Daraufhin bin ich leider wieder rückfällig geworden. Es wurde mir bestätigt, dass das Konto aufgrund eines Fehlers des Casinos wiedereröffnet wurde und dass das Casino alles zum Verantwortungsbewusstem Spielen beiträgt. Ich wollte daher Beschwerde über das Vorgehen des Casinos bei der zuständigen Behörde einreichen. Doch auch nach 4 Wochen warte ich auf Antwort auf die Frage, wer die Lizenz ausgestellt hat. Im heutigen Chat wurde mir sogar mitgeteilt, dass die Verwaltung mir diese Information nicht zur Verfügung stellen wird. Warum verbrigt man diese Information?

Hi, I don't know the exact time, but if you didn't get it yesterday, I would expect it at the beginning of next week. I'm not sure if this casino processes withdrawals over the weekend but generally it doesn't. So if you don't get anything in the next few days, feel free to get in touch and we'll try to take a look at it.🙂

In practice yesterday morning at 9.50 it was processed and completed, usually it arrived immediately but I'm talking about 7 months ago, this time I didn't receive anything, the support says to wait, that within 72 hours I should find them in the account

In pratica ieri mattina alle 9,50 è stato elaborato e completato , di solito mi arrivava subito ma parlo di 7 mesi fa , questa volta non mi è arrivato nulla , l assistenza dice di aspettare , che nel giro di 72 ore dovrei trovarli sul conto

I am really sorry for this experience you have to go through.

Do I understand correctly that you deposited money to this casino after they opened your account by mistake, as they say, though?

How did you find out that the account is opened, if you don't mind me asking?

Please know that our complaint team should be able to intervene in your case if you submit a complaint here. I just need to know some more details regarding all this, especially if there is any amount you have put into the casino, so I will wait for your reply and hopefully we will help.

I would also like to comment on this: my account was reopened despite the self-exclusion. I did not continue to play at "Playzilla", but I do not think this behavior on the part of the betting provider is right. Until recently I could only say good things about Playzilla, but not anymore.

Ich möchte mich auch dazu äußern: Mein Konto wurde auch trotz des Selbstausschlussess wieder geöffnet. Ich habe zwar nicht weiter bei "Playzilla" gespielt, finde aber dieses Verhalten seitens Wettanbieter nicht richtig. Ich konnte bis vor kurzem nur gutes von Playzilla berichten, aber jetzt nicht mehr.

It was a weekend so that's something that can delay the withdrawal. What payment method did you use please? Try to hang in there and I believe the money will come to you.

Hello,

I received an email from Playzilla that my account had been reopened. Unfortunately, I relapsed and deposited money there and lost it all. I then wrote to Playzilla to ask why the account had been reopened and they confirmed that this was a mistake on the part of the casino. The casino did not want to take responsibility for the mistake, instead they just wrote to me that they take their responsibility for responsible gaming very seriously and sent me links with information about gambling addiction. But if they took it so seriously, something like this would not happen. After about 2 weeks the account was then closed again. According to the casino, this was not possible in the chat but only by email, and that took about 2 weeks. So they accepted or aimed for me to

could have paid in even more.

Hallo,

ich erhielt eine Email von Playzilla, dass mein Konto wiedereröffnet wurde. Leider bin ich daraufhin wieder rückfällig geworden und habe dort Geld eingezahlt und sämtlichst verloren. Ich habe daraufhin Playzilla anschrieben, warum das Konto wiedereröffnet wurde und es wurde mir bestätigt, dass dies ein Fehler des Casinos war. Eine Verantwortung für den Fehler will das Casino nicht übernehmen, stattdessen schrieb man mir nur, dass man seine Verantwortung zum verantwortungsbewusstem Spielen sehr ernst nehme und schickte mir Links mit Informationen bezüglich Spielsucht zu. Wenn man diese aber so ernst nehmen würde, würde sowas nicht passieren. Nach ca. 2 Wochen wurde das Konto dann erst Überhaupt wieder geschlossen. Im Chat war das nach Aussage des Casinos nicht möglich sondern nur per Email, und das dauerte dann ungefähr 2 Wochen. Man nahm also in Kauf bzw. zielte darauf ab, dass ich

noch mehr einzahlen hätte können.

That is really not fair at all from the casino to do that, and I am glad for you that you stay strong.

Sometimes it's good to ask a friend or someone you trust to change the password to your account and not tell you so you won't be able to sign in.

What do you say about this idea?

I am really sorry for this situation. This should never happen at any casino, and the casino should surely take full responsibility for this.

We will try to help you out to get your money back, so please file a complaint here and explain everything with details so our team can intervene.

Please let us know if you need any assistance and update us regarding the whole situation.

Hello, my withdrawals from the casino have been pending for over two weeks now. I've already written to the live chat three times on different days and always received the response that it had been forwarded to the relevant department and the payout would be processed soon.

Today they're telling me that they're having general technical problems with payouts, so it's not just me. Can anyone confirm this? Otherwise, I don't know what else I can do to get my money, and I'm worried it might not be paid out at all.

Hallo, meine Auszahlungen bei dem Casino sind nun schon über 2 Wochen in Bearbeitung. Ich habe das dem Live Chat schon 3 mal an verschiedenen Tagen geschrieben und immer die Antwort bekommen, dass das an das relevante Department weitergeleitet wurde und die Auszahlung bald durch ist.

Heute sagen sie mir nun, dass die generelle technische Probleme bei den Auszahlungen hätten, also nicht nur bei mir. Kann mir das jemand bestätigen? Ansonsten weiß ich nicht, was ich noch tun soll, um mein Geld zu erhalten und habe die Sorge, dass es eventuell gar nicht ausgezahlt wird.

If it has been this long and the casino doesn't really explain the situation, I would suggest you file a complaint here so our team can have a better look into things.

Here is the link where you can do so, and we'll do everything possible to help you out.

May I ask if your account is fully verified at this casino and if you had any previous withdrawals there?