Platincasino - загальне обговорення

I have a major problem with platin casino.

First of all, I have to say that I play with several online casinos and what I have with this one has never happened to me.

When making the pending withdrawal with them of €950, I did it on the 25th (today is the 28th), the status is pending.

I have contacted them several times via chat and email to tell them why the payment is still pending. Their responses have been varied.

They have always told me that the payment on their part is approved (but is still pending). They have told me since last weekend they had problems with their payment provider's system, after it was a holiday on the 25th (but two business days have passed), that the payment may be delayed until January 3, 2025 (when I asked to withdraw on December 25).

The chat service is very limited, in that when you express your concern, they give you a response like, "be patient" and then close the chat. This has happened to me about 6 or 8 times, all the same.

I'm really starting to think I've been scammed, and I repeat, something like this has never happened to me in Spain.

I have screenshots except for the chats, but I do have the emails.

I hope that you can help me from here so that I do not end up with what I said, that I have been scammed for the first time in my life in a casino (and with a license, which is the most serious thing). If this is not resolved, I will take whatever steps I need to, and file complaints where appropriate, all to have their license revoked in Spain.

Thank you so much.

Tengo un problema importante con platin casino.

Antes de nada decir que juego con varios casinos web y jamás me ha ocurrido lo que me pasa con este.

A la hora de hacer la retirada que tengo pendiente con ellos 950€, la hice el dia 25, (hoy estamos a 28 ), el estado es pendiente.

He contactado varias veces con ellos por chat y por correo, para decirles que porque sigue pendiente el pago. Sus respuestas han sido varias.

Siempre me han dicho que el pago por su parte esta aprobado ( pero sigue pendiente ). Me han dicho desde que el fin de semana anterior tuvieron problemas con el sistema de su proveedor de pagos, luego que si era festivo el dia 25, ( pero han pasado dos laborales ), que el pago puede demorarse una hasta el dia 3 de enero de 2025 ( cuando pedí retirar el 25 de diciembre ).

El servicio de chat es muy limitado, en cuanto a que al exponerles mi preocupación, te dan una respuesta del tipo, " tenga paciencia " y luego te cierran el chat. Esto me ha pasado unas 6 u 8 veces, todas igual.

De veras empiezo a pensar que me han estafado, y repito, nunca en España me había pasado algo así.

Tengo captura de pantalla menos de los chats, pero si tengo los correos.

Espero que desde aquí me puedan ayudar para no constatar lo que dije, que me han estafado por primera vez en mi vida en un casino ( y con licencia, que eso es lo más grabe ). Si esto no se arregla, haré cuantas gestiones deba, y quejas dónde procedan, todo para que les quiten la licencia en España.

Muchas gracias.

Has this situation been resolved by now?

I hope that our team won't need to intervene. Let us know, please if you have any updates.

Hello, I wanted to make a withdrawal in platinum, I wanted to change the bank account, which they refused to do, even sending the certificate of ownership, they asked me for a card that I haven't had for years. I'm trying to get in touch with them to see how it can be solved because I have €400 in my game account. What's my surprise? They've permanently blocked my account. I can't log in!!!!! They've kept €400 of mine, I've sent them emails and they've given no sign of life, I'm going to report them, they're scammers.

Buenas, he querido hacer una retirada en platin, quise cambiar la cuenta bancaria lo cual me denegaron mandando hasta el certificado de titularidad, me han pedido tarjeta que hace años q no tengo. Me intento poner en contacto con ellos para ver como se puede solucionar porque tengo 400€ en mi cuenta de juego. Cual es mi sorpresa? Me han bloqueado de manera permanente mi cuenta. No puedo entrar!!!!! Se han quedado con 400€ mios, les mandl correos y no dan señales de vida,pienso ir a denunciarlos son unos estafadores.

Hi there.

May I know what was the precise last response regarding the issue or possible account closure before your account got closed, please? Perhaps if we try to understand the nature of the issue, we may come up with tips or help.

Although I tend to avoid hasty judgments, I believe you should file the complaint in this instance. And if I may add a note, once you do so, make sure to respond to that complaint properly to ensure the process will progress. 🙏

Do you agree with that idea? Are you ready to complain?

Hi, they don't answer me. I have explained to them a thousand times that the data they are asking me for is too old, how could we do it, and they don't tell me anything at all. Account closed and they have kept my 400 euros.

Buenas, no me contestan. Les he explicado mil veces que los datos que me piden son demasiado antiguos. Que como lo podíamos hacer, y no me dicen absolutamente nada. Cuenta cerrada y se han quedado con mis 400 euros.

I see. Can you kindly also respond to the rest of my previous post?

May I know what was the precise last response regarding the issue or possible account closure before your account got closed, please? Perhaps if we try to understand the nature of the issue, we may come up with tips or help.

Although I tend to avoid hasty judgments, I believe you should file the complaint in this instance. And if I may add a note, once you do so, make sure to respond to that complaint properly to ensure the process will progress. 🙏

Do you agree with that idea? Are you ready to complain?

Thank you very much.

The last thing I heard from them is that they asked me for documentation about 2 cards that I haven't had for years and I no longer have an account with those banks. I told them about it to find a solution. They have never, ever answered me. They have stopped answering me and have closed my account. Do you advise me to report it to the police?

Lo último que se de ellos es que me pidieron documentación sobre 2 tarjetas que hace años que no tengo y no tengo ya cuenta en esos bancos. Se lo comenté para buscar una solución. Nunca jamas me ha. Contestado. Me han dejado de contestar y me han cerrado la cuenta. Me aconsejas denunciar a la policía?

Oh, that was the last time—thank you.

I believe sharing this with the police would be a very interesting experience; feel free to try. I have to admit I would love to hear the story. But I have something much better for you.

Did you notice the part about the complaint, please? That's it, actually.

Hi Romi. First of all, thank you very much for your work. In times like these, feeling supported is priceless.

The news is that finally, after 7 days, I have managed to cash out. I still can't believe it!! I am clear that I will not play at this casino again nor recommend anyone to do so. I will not forgive them for the bad time they have made me go through.

After 6 emails (the last one without a response), and about 10 chat conversations, I have managed to collect.

The worst thing of all is the way they treat you, both by chat and by email. They give you half-baked explanations, without any sense in what they say, and when you argue with them, they close the chat.

Seriously, the worst one I've ever played at (I have an account at 7), I know what I'm talking about. Never again PLATIN CASINO, and thank you very much Casino Guru for your support from the very beginning.

Hola Romi. Ante todo muchas gracias por vuestra lavor. En momentos como estos sentirte acompañado no tiene precio.

La novedad es que porfin, y tras 7 dias he conseguido cobrar. Aún no me lo creo!! Tengo claro que en este casino no vuelvo a jugar ni recomiendo a nadie que lo haga. Lo mal que me lo han hecho pasar no se lo perdono.

Tras 6 email ( el último sin respuesta ), y unas 10 conversaciones de chat, he logrado cobrar.

Lo peor de todo es el trato que te dan, tanto por chat como por email. Te dan unas explicaciones totalmente a medias, sin tener ningún sentido lo que dicen, y cuando se lo rebates te cierran el chat.

De verdad, el peor en el que jugado ( tengo cuenta en 7 ), sé de lo que hablo. Nunca más PLATIN CASINO, y muchas gracias Casino Guru por vuestro apoyo desde el primer momento.

I am really glad for you, and thank you for this update.

Your point is really understandable, and of course, no one would like to go through this kind of experience.

I hope you will avoid such treatment in the future.