PalmSlots Casino - загальне обговорення (Сторінка 8)

So you basically have to guess which games are excluded from wagering count? Now imagine you manage to clear the wagering requirements but you played a game that could be banned while a bonus is active and they simply void your balance, I'm sure this could happen, have seen similar scenarios in other casinos

Hi, in your case I would also reconsider whether I would eventually deposit in a casino. With the situation you described, it looks like you're buying a cat in a bag, which may not turn out well after all. 

However, I was intrigued by the response that "I would like to tell you that, but I could mislead you with wrong information." I do not think this is very professional and serious. 

Anyway, can you tell us how you finally made your decision and whether you deposited and played ? 

One week and no update for the withdrawal - There was an issue with the KYC on my payment methods, it was not stated how/what should be included in the screenshot and the only way i could see that there was an issue with the verification was when hitting the withdrawal button and it was showing the window of KYC. No email,no message about it.

7 days have passed for me and the payment is still being processed!

Bad casino I haven't seen!

Mir auch 7 Tage ist vorbei und weiter steht in Bearbeitung auzahlung!

Schlecht casino ich habe nicht gesehen!

This is all wrong, and I am beginning to be a bit suspicious about the casino's qualities!

The worst of all is always a lack of communication, yet it is also the most common issue players are experiencing over and over again.

I wish you luck, keep us posted!

Have you encountered anyone from support or chat? At least we would assume the support is very slow rather than non-existent...

Would the stuff I mentioned be sufficient for a complaint even in the Curaçao page?

You can make a complaint even if they send you 1 cent less, Curaçao eGaming (CEG) asks that it is important to have evidence to support your complaint to validate it, it doesn't matter the reason, it wants the evidence

Tu puoi effettura un reclamo anche se ti mandano 1cent in meno, Curaçao eGaming (CEG) chiede che è importante avere prove a sostegno del tuo reclamo per convalidarlo, non interessa il motivo, vuole le prove

I have kept many chat transcripts and the KYC thing I had problems with. Thanks for the feedback will go for the complaint later today.Did you have an update for your case?

I'm just waiting for this final payment to clear, I will never enter this casino again

Customer support always promises something, lies, cheats, they don't say anything concrete! This is the worst casino ever

Ich warte nur darauf, dass diese letzte Zahlung beglichen wird, ich werde dieses Casino nie wieder betreten

Der Kundensupport verspricht immer etwas, lügt, betrügt, sie sagen nichts Konkretes! Das ist das schlechteste Casino aller Zeiten

My complaint has been approved now (CEG) wait for evidence from palmslot to decide and they will let me know

Il mio reclamo è stato approvato ora (CEG) aspetta le prove da parte di palmslot per decidere e mi faranno sapere

After another communication with the representatives, one of them told me that the financial department is currently reviewing my withdrawal - Few hours later i contacted them again to ask. That time, the representative told me that they have no direct communication with that department. In contradiction to the previous representative, i showed them a transcript that they do had some communication. Then they told me that they the financial department left them a note. All these are documented with the transcripts and please let me know if the admins want to have them for a complaint. This is a profound way to joke around with the customers.

Hello,

admins do not need any of that unless you submit a complaint through the Casino Guru Resolution Center. Which is always recommended as a first step. In such a case you will communicate with a complainant holder, you know the forum is not a place where complaints are handled.

Feel free to submit the complaint by using this link: https://casino.guru/complaints/create then provide all necessary data through that channel, please.

I think this PALMA SLOT casino should be shut down and shut down, they are scammers

Ich denke, dieses PALMA SLOT-Casino sollte geschlossen und geschlossen werden, es sind Betrüger

I see, then, that your last withdrawal still hasn't come. I saw that you managed to file a complaint where you mention that it's been a week since you received the money. It should be noted that we give casinos 14 days to resolve such a situation, but on the other hand, I understand that you probably just want the last payment and to cross the casino off your list, am I right ?

Anyway, I hope it will be resolved soon and you will be satisfied and everything will turn out fine. 

The same lies is what i hear from them.

8 days now since i requested cashout.

Keep away from this shithole casino!

Hi. I have the same problem. I requested cashout 8 days ago and the keep on misleading me and avoiding concrete answers.

Did you get your money then?

I got the money, so I guess if there's nothing wrong with the documents you should be good to go.

Thank you for your reply and your kind words.

Just another question, because i am tired of waiting.... How long did it take in your case from withdrawal request to gettingbthe money?

Best regards!

It took 14 days to receive the money. It's a long period