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The best thing to do would probably be to communicate with Nick and answer his questions. He's described what you need to do to make it apparently okay. Could you take a look at it then?

I sent the casino a complete bank statement today, but that's still not enough for them. I'm supposed to have transferred 20 euros on December 29th, 2024. They want proof of that, but there isn't any, because the account wasn't covered until December 30th, 2024, so I couldn't make the transfer until December 30th, 2024. I wanted to do it on December 27th, 2024, but I still had to make a template for 20 euros. So the money wasn't sent until December 30th, 2024, and the casino also received documents about that. So when I have my money, I'll log off there, you don't need a casino like that. I'm 71 years old and have been playing for ages, but I've never experienced a casino like that, and it's only about 170 euros. I don't think they want to pay at all, we're now on the 23rd email.

Ich habe dem Casino heute einen kompletten Kontoauszug gesendet,aber das reicht denen immer noch nicht,ich soll am 29.12.24 20 Euro überwiesen haben,darüber wollen sie einen Nachweis,Aber es gibt darüber keinen,weil das Konto erst am 30.12.24 gedeckt war,so das ich erst am 30.12,24 die Überweisung machen konnte,ich wollte es am 27.12.24 machen aber da hatte ich noch eine Vorlage über 20 Euro zu machen.Also wurde das Geld erst am 30.12.24 gesendet auch darüber hat das Casino Unterlagen bekommen.Also wenn ich mein Geld habe melde ich mich dort ab,so ein Casino braucht man nicht.Ich bin 71 Jahre alt und spiele schon eine Ewigkeit,aber so ein Casino habe ich noch nie erlebt,und es geht nur um 170 Euro.Ich glaube die wollen garnicht zahlen,wir sind jetzt bei der 23 E-Mail

I understand, there have been problems with similar cases in the past, if I remember correctly at other casinos, that the money showed up on the bank statement a day late.

Anyway, if you have proof of that, I don't know what else you should provide. Anyway, Nick will be here to try to help and hopefully he will succeed.

I'll keep my fingers crossed.🤞

security security

12:16 (2 hours ago)

to me

Dear Mr. Brandt,

The screenshots you sent us refer to an unsuccessful deposit that was pending long after the successful deposit. Unfortunately, we cannot verify your payment method from these screenshots. As mentioned above, please let us know if the funds for this unsuccessful deposit have been refunded to your bank account.

If you cannot find the successful deposit yourself and do not want to send us a bank statement with transactions made after December 30th, we recommend that you contact your bank and request a bank statement showing the successful deposit.

Best regards,

Casino Kakadu Security Department

Attached is the bank statement from my account

security security

12:16 (vor 2 Stunden)

an mich

Sehr geehrter Herr Brandt, 

Die Screenshots, die Sie uns gesendet haben, beziehen sich auf eine erfolglose Einzahlung, die lange nach der erfolgreichen Einzahlung noch ausstand. Leider können wir Ihre Zahlungsmethode anhand dieser Screenshots nicht verifizieren. Wie bereits erwähnt, teilen Sie uns bitte mit, ob das Geld für diese erfolglose Einzahlung auf Ihr Bankkonto zurückerstattet wurde.

Falls Sie die erfolgreiche Einzahlung nicht selbst finden können und uns keinen Kontoauszug mit den nach dem 30. Dezember getätigten Transaktionen senden möchten, empfehlen wir Ihnen, sich an Ihre Bank zu wenden und einen Kontoauszug über die erfolgreiche Einzahlung anzufordern.

Mit freundlichen Grüßen,

Casino Kakadu Sicherheitsabteilung

Anbei der Kontoauszug von meinem Account

Here you can see that the money has arrived and been accepted. After several attempts to transfer the money, which was rejected each time because the real-time transfer did not work, I then transferred it normally to the casino, which then worked.

Hier sieht man das Geld ist angekommen und akzeptiert worden,nach mehrmaligen versuchen das Geld zu überweisen was jedesmal abgelehnt wurde,weil die Echtzeitüberweisung bei denen nicht funktionierte,habe ich es dann normal an das Casino überwiesen,was dann ja auch geklappt hat,

Yes, I see, and I also noticed that you also communicate with the casino in Complaint. Therefore it will be good if you provide them with what they ask for. They are quite clear, they said that they have already checked something and they need your transaction history from December 30 till today. I don't think that should be a problem for everything to go smoothly. 

Once you send it to them, I firmly believe that there will be no further obstructions. 

They already got all of that yesterday, it says 2 sales, 12/30/24 and then until 01/14/25. What do they want now?

Das haben die doch alles gestern schon bekommen,da steht es doch 2 Umsätze, der 30.12.24 und dann bis zum 14.01.25.Was wollen die denn jetzt noch ?

I just received information from the casino that my account is fully verified and that I should submit a withdrawal request.

Ich habe gerade vom Casino die Info bekommen das mein Konto voll veryfiziert ist und ich einen Auszahlungsantrag stellen soll.

Great news, I would say, finally. I would also like to point out that I would prefer not to put posts on the forum that may contain some sensitive information and the like. You'd better keep those in the complaints section, where they can make your message locked so that others don't see it. You never know who might use what. 

Now the final step will probably be the withdrawal, so I wonder how long that will take. 

Could you let me know when something changes on this as well? 🙂

Yes, the money was there yesterday evening, and we immediately received an email confirming that we had closed your account. But thank you very much for your support and help.

Of course I'll leave out the rating, you're right.

Greetings from Hamburg

Ja das Geld war gestern Abend da,und per E-Mail kam dann auch gleich die Bestätigung wir haben ihren Account geschlossen.Aber herzlichen Dank für eure Unterstützumg und Hilfe.

Die Bewertung lasse ich natürlich weg,da hast du recht.

Liebe Grüsse aus Hamburg

So I'm glad you got the money. I see you probably won't be playing in the casino anymore. 

So feel free to leave your user review. 

May you do well. 🙂