LunuBet Casino - загальне обговорення

this Lunubet Casino has really slow withdrawal processing times. my first withdrawal took 3 days and then the second one also takes 3 days. I emailed them twice and asked why the second withdrawal takes 3 days, but they sent me their rules to read again. they said that when I have registered the account in the casino, I accept the rules and conditions. they have no intention of paying player withdrawals any faster. they just wait for the player to lose his money and the withdrawal and lose the winning money as well.

tässä Lunubet casinossa on todella hitaat nostojen käsittelyajat. minun ensimmäisessä nostossa kesti 3 vuorokautta ja sitten toisessa kestää myös 3 vuorokautta. laitoin heille kahdesti sähkököpostilla viestiä ja kysymyksiä että miksi toinenkin nosto kestää 3 vuorokautta mutta he laittoivat minulle heidän sääntönsä luettavaksi uudelleen. sanoivat että kun olen rekisteröinyt casinoon tunnuksen niin hyväksyn säännöt ja ehdot. heillä ei ole mitään aikomustakaan maksaa pelaajien kotiutuksia nopeammin. he vain odottavat että pelaaja häviää rahansa ja peruunoston sekä häviää ne voitto rahatkin.

Hi, I wouldn't see any problem with that to tell you the truth. There are many casinos where withdrawals take much longer and three days is pretty good. For example, we give casinos 14 days to sort out the whole withdrawal process. 

However, if you feel that it is too long for you you can still make a change and play somewhere else. 

If I may know, what payment method do you use to withdraw money ? 

Did you get your money ?

Anyone else problems with withdrawing .

I can see in your complaint that you experienced some delay with your withdrawals. Right?

So, how is it going now, though? You wrote that they paid you three of them, and you're waiting for the next ones.

Please keep us updated regarding this.

hello, the 3 withdrawals have been paid out. after a lot of emailing and online chatting. i now have 3 new withdrawals open. of 4000 euros. and a balance of 7500 euros.

i was promised that the new withdrawals will be in my account within 72 hours.

i see this as an opportunity for lunubet to prove that they are reliable.

that is why i want to keep this case open for the good of both parties.

i will give a daily update on how it is going.

of course i have made screenshots and videos of this.

i also want to mention that i am still concerned about my account security because of the email password reset from lunubet which i did not ask for.

so i am monitoring the situation

thanks for your time.

Hi!

Sorry for stepping in. I just wanted to let you know that you should notify the casino right away that you received a confirmation of your unexpected password change request. Additionally, since that email password might have been compromised, I would think about changing it.

Additionally, I would not expect the casino representative to address your concern here, so I suggest you reach out to them with haste.

Regarding the complaint, I do not believe it makes much sense to keep it open indefinitely. We give casinos 14 full days to process payouts, as you most likely noticed. Now that the first three withdrawals have been paid, keep "complaining" because that is the goal of the complaint; it is very ineffective to keep it open because you just submitted next requests. Kindly do not be shocked if the complaint is closed.

However, we will gladly monitor the situation here with you. What do you say?

Hi , thank you for you reply.

I don't want to complain to be closed.

Like i mentioned before , i see this as an opportunity for lunubet to prove that they are reliable.

that is why i want to keep this case open for the good of both parties.

Thank you.

I will post herr every day the status.

Thank you very much.

I did let the casino know about thr email i got. About the password reset they didn't reply yet. Is i sad i don't want this topic to be closed till i got all my withdrawals.

Hi ,

Yes , i will keep updating every day.

I had 3 new withdrawls which 2 of them are paid now. And 1 is still pending.i made again 2 new withdrawls so i have 3 withdrawls waiting to get approved now. Total off 4000 euro's and my balance is at the moment 5000 euro at lunubet , aside the witdrawels.

Thank you for keeping us informed about everything.

I hope that everything will be resolved soon. It really looks like the intervention of our complaint team won't be needed at the end. What do you reckon?

Let's keep the money coming. 😉

Hello ,

I hope so. But i am waiting till all is paid out. Only then i will trust it . So a little to early to be positive. But like i said i will keep updating. At the moment no payouts yet for the 3 last withdrawals.

Sure. Let's wait and see. I am keeping my fingers crossed.🤞

Have you used the same payment method for all of them, by the way? 🤔

Yes, i did use the same payment method.

They should be today on my account.

I will keep you updated. My balance is now 7344 euro .

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