LuckyBlock Casino - загальне обговорення (Сторінка 5)

Hello.

Frankly, ID is a very specific document that, aside from a few others like a passport or driving license, contains your picture, and also other exclusive safety features. Utility bills can scarcely serve as a substitute for such documents.

I understand this feels very limiting, yet the casino has no better alternatives, or other choices since no one has the opportunity to meet you personally in order to fulfill the KYC (know your customer) process.

When you go to the bank seeking to open a new account, you will at least need your ID, most likely also another official document. When you lack the ID, you are done. This is, by the way, from my recent experience. Since I also don't have a driving license or passport, I'm forced to use my birth certificate as the second document.

Well, if you are convinced you're having a hard time passing the verification, and want our team to look into it, don't hesitate to submit the complaint 👈.

It's free for all, the worst thing you may experience is rejection. So don't worry, and consider that option too.

You can read the text of the email.

The casino responded that they 'heard from the team in charge of their casino' and did not discuss any game propiders.

Furthermore, the tournament is open to all slots.

If the casino did contact the game provider, where in the world did they contact the game provider?

Do you think the casinos contacted all the dozens of game providers that exist?

The situation is similar, but the complaints are completely different.

Although they share the same part of the problem being caused by a glitch in the casino, the timing of the outbreak is completely different.

Thank you Radka for your reply. I hadn't thought about the birth certificate, because the casino didn't mention it in the various documents accepted. I've just requested it from the town hall where I was born, and I should receive the document in a few days. Is the casino obliged to accept this document for the selfie with an identity document? Unfortunately, I can't do any better, as it will take several months for my identity card to be redone here in France (minimum 3 months).

Regarding my first question about closing my account after accepting my registration and deposits, is this a fair play and legal way to act? I have serious doubts about this, and I sincerely need your advice. Of course, I intend to lodge a complaint on your site in the next few days (once I've received my birth certificate and the KYC check has been completed).

Thank you very much. 

I just contacted support to tell them that I had requested a birth certificate to send to them, and they replied that a birth certificate is not accepted. Do they have the right to refuse it? They're doing everything they can to block the verification, so I have no other option!

I have never seen a casino that will accept a birth certificate as ID and I have joined a lot in my time playing at them. It has always been a Passport, Driving Licence or National Identity card and most won't accept the latter. I don't see the reasoning behind it if you have given them proof of address with a bank statement or utility bill but it's the way it is.

They already have my ID on both sides, I have a photo of it. It's just for the selfie that I can't answer their request, as I no longer have my identity card following a loss, and I'm in the process of redoing it. So they have identity card + bank statement + birth certificate. I don't know what else to do, it's dishonest of them.

I know it must be very frustrating not being able to get your money as quick as you want with the ID you have provided but the money isn't going anywhere it will stay in your account until you have your new ID card. That's the best advice I can offer except try not to gamble your win as you wouldn't want to lose it

Thank you for your advice. But here the situation is very particular, the casino let me register and deposit, play my deposits, to finally tell me that they do not accept players from my country. My account was blocked, and now they're asking me to verify it. But they won't tell me why. To refund my deposits? Or to unblock the account and let me continue playing with them? I read today on various complaints that they have used the restricted territories excuse multiple times to refuse to pay a player's winnings... I assume that if registration is possible without a VPN, without providing false information, and if it is possible to make deposits, a player is accepted on their site. I find this extremely dishonest on their part, but I don't intend to give up. Whether it's a refund of the deposits, or a reopening of the account, one or the other but they can't leave me like this and hide behind their terms and conditions.

I hope you understand my situation, in any case thank you for your advice.

Oh that's a different situation some casinos are a bit slimy when it comes to accepting deposits from a player who has breached their T@Cs by playing from a excluded country and then you win and they then refuse to payout because of this. There are people here who are having problems with a casino called Jokabet who willingly accepted deposits from the UK but have so far refused to either pay out or refund deposits. In your case I hope you get paid.

Thank you very much! But this situation is getting on my nerves, I feel like I've been taken for a fool, and even that's a kind word.

I prefer when. I look at any casino that it reads the IP and says we don't accept players from your country but one thing I always look at now before I join is that I read the T@Cs especially to see if I'm depositing from a restricted country also what games are available. Keep that in mind in future

Yes, you're right, I should have looked at the terms and conditions first. That'll teach me a lesson... But I'm not going to let them go ^^

If you think a complaint in this case is necessary you have the option to open one, but as Radka said our team will assess whether it is about the same thing or not and on that basis give a reopen or not. 

Also, the team in the casino could have contacted the provider if they were in charge of such communication. 

Anyway, I have explained my position. 

Hi, I've never heard of a casino verifying a birth certificate before, so I'm not sure if they can refuse such a document or not. Therefore, it would be best if you didn't wait and filed a complaint right away so that our team can take a look at it and see what can be done in this situation. 

Do you think you'll go for it? If yes you can submit complaint here.

No, the casino does no such thing.

It is obvious from email.

In the first place, the game propider supports me, that the game history is correct.

Anyway, I will submit the complaint again because Nick has made a mistake and we are unable to move forward.

Well I think if you have proof that the provider is on your side, that will be helpful.

Wish you good luck. ☘️

They refused to give me my betting history and my complaint took a week longer each time, a lot of time has passed and the casino is never involved in my complaint and they from support are not working with me for anything. Look I need the team to go directly to the casino representative to get some answers please. Because I'm worth shit to them hahahaha

Ellos negaron a darme mi historial de apuestas y cada vez tardo más un semana mi queja, mucho tiempo he pasado y el casino no está involucrado jamás en mi queja y ellos de support no están trabajando conmigo por nada. Mira necesito que el equipo va directamente a representativo de casino a consigue unas respuestas porfa. Porque yo valo verga a ellos jajajaja

Hello. I am really sorry you have to go through this kind of situation. I have read your complaint and I hope that our team will be able to sort everything out with the casino.

Please come forward with any news or updates regarding your case, we will wait here.

Thank you but don't go so fast because casino doesn't want to solve it with me and every time your team asks for something, it will be 7 more days and we haven't invited casino to explain it here. Everything was ignored or denied. I hope we can meet with the casino representative because it seems very suspicious to me that he does not want to give me proof that the net should be my right to have.

Gracias pero no vaya tan rápido porque casino no quiere solucionar conmigo y cada vez su equipo pedir algo, estará 7 días más y no hemos invitado casino a explicarlo aquí. Estaba ignorado o negado cada cosa. Espero que podemos juntar con el representativo de casino porque me parece muy sospechoso que no quiere darme pruebas que la neta deberia ser mi derecho a tener.

The timer for each complaint is set because our complaint team has to go through many complaints every day, and it is not possible to solve them straight away. They are doing their best to look at each of the complaints individually and get them solved in the best possible way.

Please try to be patient and trust the process.