Lemon Casino - загальне обговорення (Сторінка 6)

I have provided all the required information via email and through their website.

The only issue they flagged was my nickname, which I added to my registered account. ( I’ve done this before with my surname at other casinos, and it was never a problem because all documents were verified. A few times, I even received emails asking for clarification, and once I provided the explanation, everything went smoothly—unlike with Lemon Casino.)

I agree that their reaction was exaggerated. And today, out of the blue, they only paid me $100 with no explanation at all, which raises even more red flags.

For now, I’ll wait to see how this complaint is resolved. Hopefully, they reconsider the misunderstanding and release all my funds.

Since you provided all necessary documents there shouldn't be a problem at all and considering they are refunding the deposit they probably already did all the necessary gameplay checks and no foul play was detected, now it all depends if they are willing to pay the rest of the balance and solve the complaint. Good luck

Dear Forum Members,

I wanted to share an update regarding my issue with Lemon Casino and my recent experience with Casino Guru's complaint resolution process. Unfortunately, Lemon Casino has closed my account and confiscated my funds, citing an incorrect surname in my registration as the reason. While I understand the importance of accurate information, this response feels incredibly harsh, especially since I was never given the opportunity to correct the issue.

What makes this even more frustrating is that I did, in fact, provide an explanation to the casino, along with all necessary documentation, to clarify the minor mistake. Despite this, they did not take my explanation into account or make any effort to fix the issue. Instead, they quickly moved to close my account and confiscate my winnings, which I find completely unreasonable.

Casino Guru has since closed my complaint, labeling it as "unjustified." I find this decision unacceptable, particularly because Lemon Casino did not provide me with fair treatment or proper communication during the process. To make matters worse, the casino has only refunded CA$100 as a token gesture, while confiscating the rest of my funds. This move feels highly opportunistic and unethical, as it shows they are aware of the issue but are unwilling to address it fairly.

I believe this situation reflects a deeper issue at Lemon Casino, and their actions suggest a serious wrongdoing. I’ve asked for my complaint to be reopened because I cannot accept this outcome as just or reasonable. I feel it’s important to share this with the community so others are aware of the risks of dealing with Lemon Casino.

I’ll keep everyone updated on any further developments, and I hope to see a fair resolution soon.

Best regards,

PetitGamer

To everyone reading, I strongly recommend avoiding this casino. And if you do register, make sure to use your full, official name to avoid ending up in a similar situation.

Sadly, this is where the case ends, but I felt it important to share my experience to warn others. Thank you for your support throughout this process.

That is nice of you; thank you for your contribution.😉

You can always use this thread 👈 whenever you find some new casino. We will appreciate it.

Unfortunately, your case didn't finish as you wished it would, but Kubo explained it well in the complaint thread:

"The registration process is a fundamental aspect of every online casino’s operation. Providing accurate and truthful information is not just a formality; it is essential for the casino to meet regulatory requirements, prevent fraud, and promote responsible gambling. This data helps verify identities, safeguard financial transactions, and prevent money laundering, as well as ensure adherence to legal requirements such as age restrictions. In short, reliable data protects both players and the casino itself.

It’s important to note that players bear full responsibility for providing accurate, authentic information during registration. Using a nickname or any name that does not match official documents violates the casino's Terms & Conditions and its KYC (Know Your Customer) policy. While I believe your actions were not malicious, the casino has justifiably flagged the use of a completely different name as providing false information. They’ve clarified that had it been a minor typo, they would have corrected it based on your documentation. However, the use of a different name in this case is a violation."

For this reason, there can't be anything more done from our side. Please be careful whenever registering or providing your information to avoid such situations.

i will. by the way why did you delete my last message?

Sorry, it was my mistake. I accidentally posted a wrong message here, and you replied to that one.

I accept your apology

As i was saying:

Honestly, this is the first time in years of testing online casinos that I've encountered this problem. I’ve learned the hard way. In the future, before depositing a single dollar, I will make sure to verify my Identity upfront.

Guys Learn from my mistake!

I really like your attitude here, and thank you for that.

We always learn from our mistakes, or we should, right?

I believe that everything happens for a reason, and even the bad experiences we have throughout our lives do give us something important.