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Got my money taken with no return after talking to many support staff

I could use a little help here.

Is this a positive experience, or did I miss anything? 🙂

Hello, I created an account at this casino and took the 300% bonus and also managed the wager. After that was the case, I requested and carried out verification, which was still pending. After 1 day the casino blocked me completely and said that I had violated the guidelines and they didn't give any further reason and that's why no account is usually blocked. I have looked through the bonus guidelines and I am 100% sure that I have not violated them.

Hallo, ich habe einen Account auf diesem Casino erstellt und habe den 300% Bonus genommen und habe den Wager auch geschafft. Nachdem das der Fall war, habe ich die Verifizierung beantragt und auch ausgeführt, diese stand noch aus. Nach 1nem Tag hat mich das Casino komplett gesperrt und hat gesagt das ich gegen die Richtlinien verstoßen habe und die haben keinen weiteren Grund genannt und deswegen wird auch normalerweise kein Account gesperrt. Ich habe die Richtlinien des Bonuses durchgeguckt und ich bin mir zu 100% sicher das ich nicht dagegen verstoßen habe.

I paid in today - not big. I wanted to have the 3rd deposit bonus, entered the code, activated it and it was accepted. I made the deposit and lo and behold - no bonus! I thought, well, no problem, just contact the support team in the chat. After waiting for over an hour, someone contacted me and gave me the bonus. Asked why it took so long? Answer - there are so many customers who want to know something! One hour ??? Understood.

At some point I used the 50 bonus spins on Big Bass Bonanza - the 50 spins were over - and then I made a mistake. I wanted to continue playing 10 stakes with automaticspins and noticed on the 2nd spin that it was suddenly set to 10 euros. Normally games at pragmaticplay start with 2 euros. But whatever. I wanted to report it immediately to the support team in the chat. The amount hasn't changed much, after the 2 spins it was actually the same amount as after the 50 free spins. But no one answers the chat - why? After 15 minutes I was fed up, continued playing for 20 cents - and then sent an email request to close my account. I also gave the reason.

All I can tell people is that if they want a bonus, they should look for another casino.

Habe heute eingezahlt -nicht gross. Wollte den 3.Einzahlunsbonus haben habe den Code eingegeben ,aktivert und er wurde auch akzeptiert. Habe die Einzahlung gemacht,und siehe da -kein bonus da! Habe mir gedacht,gut auch kein problem wendest du dich halt ans support team im chat. NAch über 1 stunde Wartezeit ,hat sich wer gemeldet und mir den Bonus gegeben. Fragte nach,warum das solange gedauert hat? Antwort-es sind soviel kunden da,die was wissen wollen! Eine Stunde ??? Alles klar.

Irgendwann habe die 50 bonusspins genutzt bei Big bass bonanza -die 50 spins waren vorbei-und dann passierte mir ein fehler. Wollte weiter mit automaticspins 10 einsätze spielen,und habe bei 2.Spin bemerkt,dass es aufeinmal auf 10 euro gestellt war. Normalerweise starten spiele bei pragmaticplay mit 2 euro. Aber egal. Wollte es sofort melden beim supportteam im chat. Es hat sich von der summe net viel geändert,hatte nach den 2 spins eigentlich den selben betrag oben wie nach den 50 freispielen. Aber es meldet sich keiner im chat-warum auch . HAtte nach 15 min die schnauze voll,weiter gespielt um 20 cent-Und dannach mein Konto per email einen antrag gestellt um zu schliessen. Begründung habe ich auch angegeben.

Ich kann den leuten nur sagen,wenn sie einen bonus wollen,dann suchen sie sich lieber ein anderes casino.

Obviously bad!

How does any of my OP not convey negativity?

Ya, it's better to play casinos that are regulated by your own country depending on where you live. Some of these casinos are shady.

Hm, I would say that such bonuses should be automatically credited when you have done all that is necessary to get it. However, if there is some mistake in the casino, it is good that you went to the support and even if it took an hour, the bonus was credited to you in the end. 

As for the second point you made, I saw that you didn't get an answer to that, which is a pity. The bonuses are obviously not going to be lucrative from this casino and if you decided to close your account, you probably have a better house where the bonuses are better. 

I hope you will have a better experience. 🙂

Hello, was the problem you described a long time ago also related to your complaint that your deposit was lost ? Did you solve this issue or how did it finally end ? 

I saw that you didn't answer and that's why the complaint was rejected in the end, so that's why I'm asking. 

Let me know how was it.

I have no idea, in any case, I've finished with this casino

keine ahnung mehr,auf jedenfall ,habe ich mit diesem casino abgeschlossen

My account has been deactivated in many casinos including here in the past one day.

It was all at once from Dama and many of the hollycorn families.10 or 20 or more XD

I may have been recognized as a bonus abuser. In fact, I've used almost all of the welcome bonuses on many of their sister sites.

And they probably withdrew nearly $20,000 in total.

If most of the sites become unusable, I may be able to retire from online casinos.

If I can quit with a total win, I think it would be a good opportunity. It might be a good idea to do it in a casino that is not involved in those large organizations、、、

Oh, and this just happened without any warning ? Of course casinos have the right to close your account if you have no balance without giving any reason. But it would be quite sad for a player who plays in these casinos often. 

I don't think it would be a bad idea to retire from the casinos at all, because in my opinion 99% of people end up in the red anyway. If you managed to be in the plus it's great and vice versa if you are looking for a casino to get into it, I don't think it's worth it because it can be exactly the opposite. 

So if I could recommend it, I would probably save some money. 

I withdraw my winnings as soon as possible. Therefore, the remaining funds should probably be 0.1 USD or so. Maybe I was entitled to cashback, but either way, I'm not a high roller, and it's just a little bit. Even so, it is sad that I was kicked out of my favorite casino.

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very long withdrawal process .. chat = robot with always the same answers. Take hours to have human to talk to you.. I don’t think it’s normal in 2024 to take 2 days received your win.

i played at this casino because it was indicated processing withdrawal instant but it is really not..

I can understand that, because it would make me sad too. But if the casinos can do it, there's nothing we can do about it. Sometimes it can prove detrimental to the casino if they close the accounts of such players, because if it was your favourite, you probably used to play more often. So you'll perhaps have to find a new one that suits you or stop playing as you announced. 

Hello, are you still waiting for the withdrawal or has the money already arrived ? I personally wouldn't be negative after a few days because there are various things that can come into the process and slow it down. We give casinos 14 days to pay the player and do whatever is necessary to send the money, so that's why I say that. 

However, if you don't have the money yet and it's been going on for a while, by all means get in touch and we'll see what we can do. 

Imagine deposit 4700 euro playing on 5 euro bet and not a win over 70x.. This provider has to be the shitiest on earth..

also be svaret of justcasino.com it is a Dama.nv they took 100euro from my bank but did not credit it on the casinoacount.. and they compleytly dont give a F about it

Hi, unfortunately as I often say the casino always has the advantage over the player and so I have a feeling that it is not unusual for players to lose their deposit in the end and that not getting a bigger win is probably also just a random thing. 

However, have you tried this provider several times and had such unpleasant encounters with them ? 

Regarding the casino in question, have you tried contacting the payment provider to see if everything was okay ? It may not be the casino's fault that the money has not been credited to your gaming account. 

Ask around because in many cases casinos have their hands tied in these situations.

Let me know what you find out.

Yes i contacted the casino. They dont give a shit about it.. Still they marketing it self like a safe and secure casino.. A bullshit like all of them.. it is suposed to be safe and secure when it comes problems, not just when it works. I like a customer expekt them to help me when i send my money to THEM it was on their casino i deposited. Now they wont ME to chase paymentproviders and all that.. Online casino are all scammers there is no doubt about it. And they know only stupid people play casino so therefore they can akt like this

I can see that if you have such feelings, it would probably be best to take a break or quit playing in online casinos. I think it should just be a casual entertainment and shouldn't cause such emotions. 

Regarding your situation, I would also contact the payment provider in this case, because it might be a mistake on their side. If the casino didn't receive the money, it's hard to do anything about it because as I said their hands are tied. Try to ask what the provider itself will tell you.