Інтернет-казино з повагою?

Hello, I'm new here.

Unfortunately, I've recently had a not so good experience with Lucky Dreams. I'm not entirely uninvolved, because the credit card I used a long time ago no longer exists and was canceled because Berliner Sparkasse LBB ended its collaboration with Amazon and this payment method is no longer available. Every time I ask in the chat I get the same meaningless answers, telling me to be patient. It's been 3 weeks now and it's only about a withdrawal of 200 euros. There are 300 euros in total. Is that normal? And above all, do you know of an online casino that also offers live roulette and where you can be sure that you'll get paid out?

Hallo, bin neu hier.

Leider hab ich gerade wieder nicht so gute Erfahrungen bei Lucky Dreams gemacht. Ich bin nicht ganz unbeteiligt, denn die Kreditkarte die ich vor langer Zeit verwendet habe, existiert nicht mehr und wurde gekündigt, weil die Berliner Sparkasse LBB die Zusammenarbeit mit Amazon beendet hat und diese Auszahlungsmethode nun nicht mehr zur Verfügung steht. Immer wenn ich nachfrage im Chat kommen die selben nichtssagenden Antworten, ich solle Geduld haben. Jetzt schon 3 Wochen und es geht nur um eine Auszahlung von 200 Euro. Insgesamt sind dort 300 Euro. Ist das normal ? Und vor allem, Kennt ihr ein Online Casino, das auch Live Roulette anbietet und wo man sicher sein kann, dass auch ausgezahlt wird ?

Hi there.

I'd say withdrawal should not take 3 weeks, even if verification gets involved. I recognize that the circumstances you described above have likely made your situation more difficult, but receiving quality care would probably make you feel like you have been taken care of.

Do you know we have a special team focusing on finding solutions for players in your position? To me, it seems you could use a helping hand, and since this feature we offer is completely free, I'd say you should try it.

The only thing you need to do is to click or tap this green link 👈, fill in all information describing your situation, and submit the complaint form.

Don't hesitate to ask here, if you struggle.

Still, LuckyDreams casino seems to be paying its due, it just takes some time 🙁, at least according to the user feedback and the overall Safety Index rating.

Based on your current situation, no wonder you seek decent alternatives. Do you live in Germany?

From my perspective, though, the best option is to play in GGL-licensed casinos. https://spielbankenspot.de/

Not only are these officially licensed casinos closely watched by the German jurisdiction, but any possible issue will be most likely addressed properly.

What do you think?

Hello and thank you for the answer. I'll wait and see. A day later, surprisingly, I got an answer from Lucky Dreams. I wasn't expecting it.

One more question about your list of alternatives. But none of these offer live roulette, do they? There is still no GGL-licensed provider of live roulette games? I'm very sorry about that.

That's why I probably need an unlicensed one. And I would be very interested to know whether providers there have proven to be particularly reliable when it comes to payouts.

I always have a certain amount of scepticism about "painted" roulette games, as I call them, even "virtual" ones in the casino. It should be a "real" coincidence

thank you very much

Greetings Ralph

Hallo und vielen Dank für die Antwort. Ich will mal abwarten. Einen Tag später bekam ich dann äberraschender Weise eine Antwort von Lucky Dreams. Hatte nicht mehr damit gerechnet.

Eine Frage noch zu Ihrer Liste mit Alternativen. Diese bieten aber alle kein Live Roulette an oder ? Es gibt doch noch keonen GGL lizensierten Anbieter von Live Roulette Spielen ? Das bedauere ich sehr.

Darum benötige ich wohl einen unlizensierten. und mich würde sehr interessieren, ob sich dort, was Auszahlungen betrifft Anbieter, als besonders zuverlässig gezeigt haben.

"Gemalenen", wie ich das nenne, Gmalenen Roulettespielen auch "virtuellen" in der Spielbank gegenüber hab ich immer eine gewisse Skepsis. Es sollte schon der "echte" Zufall sein

Herzlichen Dank

Gruß Ralph

And may I ask what they told you regarding the delay?🤔

Anyway, if you feel that the help of our complaint team is needed, don't hesitate to use the link Radka sent to you and file a complaint at any time.

It looks like none of these casinos have live roulette, as you say. I filtered that out and couldn't find it in any of them, unfortunately.🤷‍♀️

I hope that you won't have any issues when you decide to play at the non-licensed one. Please let us know how it goes with Lucky Dreams and if you need some help, we'll be ready to step in.

The live chat always, although friendly, put me off with standard phrases, saying that I should be patient, sometimes a manager has to look at it first, sometimes only a higher-up manager can authorize the payout. One day after I wrote in a new attempt that it was starting to look dubious and I had just heard better things about Lucky Dreams (I had already asked AI about it, who replied that Lucky Dreams was currently working quite satisfactorily), exactly one day later the May came.

However, it also says that if it is translated correctly (it came in English), the deposit amount will be transferred. That was only 20 euros. Now it is 300 euros. But since part of the problem was on our side too, that the credit card used was canceled and no longer exists and was in my wife's name, I don't want to complain. I can imagine that the rules with regard to money laundering etc. have become strict in the meantime, even if it is not a casino licensed in Germany. Above all, we now need a different payment and withdrawal method. This should follow in the next reply email. First of all, we had to send an email with the exact account details.

Lucky Dreams actually seems quite interesting. In addition to many slots and other games, there are also many live tables from Evolution and other providers. I only play live roulette and don't trust the "painted" things. Your site looks so professional, as if you know all the online casinos in the world 😉 - So until you came across an unlicensed online casino with live games that is said to act fairly and pay out winnings. You often see winnings of up to five figures and I can hardly imagine that they all get paid out this money without any problems.

Best regards

Ralph

Der Live Chat hat immer, wenn auch nett aber auch mt Standardsätzen vertröstet, man möge Geduld haben, Manchmal müsse ein Manager erst draufschauen, manchmal dürfe nur ein noch höherer Manager die Auszahlung anweisen. Einen Tag nachdem ich bei einem neuen Versuch schrieb, dass das langsam unseriös wirkt un ich gerade von Lucky Dreams besseres gehört hatte (hatte schon KI danacch befragt, die antwortete, dass Lucky Dreans derzeit wohl recht zufriedenstellend funktionoert), also genau einen Tag später kam die Mai.

Allerdings steht in der auch, dass wohl, wenn es richtig übersetzt ist (kam in englisch), der Einzahlungsbetrag überwiesen wird, Das waren nur 20 Euro. Inzwischen sind da 300 Euro. Aber da ein Teil des Problems auch auf unserer Seite lag, dass die verwendete Kreditkarte gekündigt wurde und nicht mehr existiert und dazu noch auf den Namen meiner Frau lief, will ich nicht klagen. Kann mir vorstellen, dass die Regeln in Hinblick auf Geldwäsche etc. inzwischen streng geworden sind, auch wenn es kein in Deutschland lizensiertes Casino ist. Brauchen vor allem jetzt eine andere Zahl- und Auszahlungsmethode. Die soll mit der nächsten Antwortmail folgen. Mussten erstmal eine Mail mit der genauen Kontoverbindung schicken.

Lucky Dreams wirkt eigentlich recht interessant. Neben vielen Slots und anderen Spielen sind auch viele Live Tische von Evolutionund anderen Anbietern vorhanden. Ich spiele nur Live Roulette uns traue den "gemalten" Dingen nicht über den Weg. Ihre Seite sieht so professionell aus, als kennen sie alle Online Casinos dieser Welt 😉- Also hat sich bis zu ihnen keine unlizensiertes Onlinecasino mit Livespielen rumgesprochen, dem man nachsagt, grundsätzlich fair zu handeln und Gewinne auch auszuzahlen. Man sieht da häufig Gewinne im bis zu fünfstelligen Bereich und ich kann mir kaum vorstellen. dass die alle dieses Geld problemlos ausbezahlt bekommen

Viele Grüße

Ralph

So when it comes to reputable casinos that also pay out, I always recommend the Royal Partners Casinos, for example 1go Monro Legzo Drip, but my favorite is Starda, when I win there the money is usually in my account in less than 2 hours. You can also play live casino there, Bitkingz is also reputable by the way. And a new site that I haven't found here yet is Instantcasino, they also pay out very quickly.

Also wenn es um Seriöse Casinos geht die auch Auszahlen empfehle ich immer Gerne die Royal Partners Casinos dazu gehört z.B. 1go Monro Legzo Drip mein Favorit ist aber Starda, wenn ich dort Gewinne erziele ist das Geld meist in weniger als 2 Stunden auf meinem Konto. Dort kannst du auch Live Casino Spielen, Bitkingz ist übrigens auch noch Seriös. Und eine neue? Seite die ich hier noch nicht gefunden habe ist das Instantcasino auch die zahlen sehr schnell aus.

Thank you very much

Danke schön

No problem, if you have any further questions regarding casinos, you can also write to me, as I already have some experience.

Kein Problem bei weiteren Fragen bezüglich Casinos kannst du mir auch gerne schreiben, da ich schon einige Erfahrungen gemacht habe.

It is really strict nowadays when it comes to KYC and money laundering. You might be right. But I believe it is good, because only this way can players and the casinos be protected and safe.

I hope you will be able to receive your winnings soon. Make sure to let us know about it.

And when it comes to Lucky Legends, it is not that it operates unlicensed, as you said. They operate under the Curaçao (ANT), as you can see here 👈.

Hey, Thanks for your insides. Which payment method do you usually use at these casinos?

Also, for Instantcasino, our team is already working on its review, which will be published soon on our website. Stay tuned.😉

actually bank transfer in most cases

eigentlich Bank Transfer in den meisten fällen

It is great that it works out well for you.👌

I wanted to get in touch again. I described the case with Lucky Dreams Yes. The credit card that was registered had been canceled because the bank had stopped working with Amazon. In addition, the card was still in my wife's name and the Lucky Dreams account was in my name. On Sunday morning I asked again and asked if I should send in proof again, i.e. the ID card for the name and place of residence of the person to whom the card belonged, i.e. my wife. Yesterday, completely unexpectedly and without believing it, I was transferred 60 euros. Actually, I had originally wanted to pay out 200 euros, but oh well. That had since been deleted from the transactions. I then asked again whether I could now use bank transfer as a new payment and withdrawal method. She wrote that she had checked it and that was the case. I took a screenshot of it first. I originally wanted to pay out on June 29th. From experience, I can only advise you to keep annoying, annoying, annoying and not give up. We'll see if things work smoothly with Lucky Dreams from now on. I'll let you know. Unlike the credit card, the bank account was a joint account

Ich wollte mich nochmal melden. Hab den Fall mit Lucky Dreams Ja geschildert. Die Kreditkarte, die eingetragen war, war gekündigt, weil die Bank die Zusammenarbeit mit Amazon eingestellt hat. Zudem lief die Karte noch auf meine Frau und das Konto bei Lucky Dreams auf meinen Namen. Sonntag morgen fragte ich erneut wieder an und sollte ich nochmal einen Nachweis,, also den Personalausweis für Name und Wohnort der Person, der die Karte gehörte, also meiner Frau einsenden gestern hat man für mich völlig unerwartet und nicht mehr dran glaubend überraschend 60 Euro überwiesen.Eigentlich hatte ich ursprünglich 200 Euro auszahlen wollen aber naja.Das war inzwischen aus den Transaktionen gelöscht. Ich fragte dann nochmal, ob ich Banktransfer jetzt als neue Zahlungs- und Auszahlungsmethode verwenden könnte. Sie schrieb. Sie habe das geprüft und das sei so. Hab erstmal einen Screenshot davon gemacht.Am 29.06. wollte ich ursprünglich auszahlen. Ich kann aus Erfahrung nur raten, immer wieder nerven, nerven, nerven und nicht aufgeben. Mal sehen, ob es mit Lucky Dreams ab jetzt reibungslos funktioniert. Ich sage bescheid. Das Bankkonto war im Unterschied zu der Kreditkarte ein Gemeinschaftskonto

Hi, thanks for the addition. I hope that things will only get better now and if you manage to win here, the withdrawals will only get better. So you can use the bank transfer and there were no problems with the card since it was in the name of your wife ? Often casinos don't accept similar scenarios and most of the time everything should be in your name including payment methods. 🤔

The card was no longer available anyway, because the bank had done the project together with Amazon. At some point the card was canceled. The wife is the working person in our company and it's easier to get a credit card. The current account is now a joint account. So I'm hopeful that it will work now. I've also taken a screenshot of the statement. Just in case - I've only been paid out 60 euros so far. There's still 240 euros in winnings there. Fingers crossed. I asked KI about Lucky Dreams and the answer sounded quite positive. That there are currently few problems with payouts there. They seem to be quite reliable. The problem with the card came from our side. I don't want to complain too loudly. Hopefully everything is OK now.

Die Karte gab es ohnehin nicht mehr, denn die Bank hatte das Projekt gemeinsam mit Amazon gemacht. Irgendwann wurde die Karte gekündigt. Die Frau ist halt die Berufstätige bei uns und bekommt leichter eine Kreditkarte. Das Girokonto jetzt ist ein Gemeinschaftskonto. Bin also auch guter Hoffnung, dass es jetzt funktioniert. Habe auch ein Screenshot der Aussage gemacht. Für den Fall der Fälle- Hab ja bisher nur 60 Euro ausbezahlt bekommen. Es sind noch 240 Euro Gewinn dort. Drückt die Daumen. Hatte KI nach Lucky Dreams gefragt und da klang die Antwort recht positiv. Dass es dort mit Auszahlungen derzeit wenig Probleme gibt. Die scheinen recht zuverlässig zu sein. Das Problem mit der Karte kam ja von unserer Seite. Da will ich nicht zu laut meckern. Hoffentlich ist jetzt alles gut.

I don't think that would be any complaining. It's more like describing your experience, which is perfectly fine. Sometimes it can happen that players are not sure and they need some reassurance. So if there is anything new let me know and I hope there will be no issues, either about the card or the withdrawal. If they do, feel free to write and we'll try to help somehow.

I'll keep my fingers crossed for you. 🤞

Another report on my case with Lucky Dreams. After they had transferred 60 euros once, after weeks of drama about the credit card, which was not only in my wife's name and had since been canceled because the bank had stopped a promotion with Amazon, they transferred 60 euros for the first time after I had to send another photo of my wife's ID card out of the 200 euros that I had already wanted to transfer. I specifically asked again whether I could now use the bank account to which they had transferred the 60 euros as a new means of payment and the hotline employee wrote last time that it was not a problem. After that I wanted to withdraw 200 euros from the remaining winnings of 260 euros. After waiting 4 days, they wrote yesterday evening that there were problems and refused. Just a reminder. The credit card I used to make the first deposit almost a year ago was in my wife's name because she is the working person in our company. The gaming account was set up in my name. The account balance was suddenly 0 and the winnings were withheld because it was not permitted to deposit in the name of a third party. That was also stated in the rules. So over 260 euros were simply gone.

In English they wrote:

Reason:

We would like to inform you that we found out that you had used a payment method that belonged to another person. Using the 3rd party's payment method is prohibited. You are allowed to use only those payment methods that belong to you and are registered only in your name. Due to a serious violation of our rules, we had to confiscate your winnings.

If you have any questions, you can always contact our support service, we will be happy to help you with any questions!

I never kept it a secret, I just didn't know any better at the time...

I have serious doubts as to whether Lucky Dreams can be trusted or whether it is just the usual drama when they are supposed to pay out.

Greetings to all

Nochmal eine Meldung zu meinem Fall bei Lucky Dreams. Nachdem man ja einmal 60 Euro überwiesen hat, Nach wochenlangen Theater um die Kreditkarte, die ncht nur auf meine Frau lief und inzwischen gekündigt war, weil die Bank eine Aktion mit Amazon eingestellt hat, überwies man,nachdem ich nochmal ein Foto des Personalausweis meiner Frau schicken sollte das erste mal 60 Euro von eigentlich 200 Euro, die ich da schon überweisen wollte. Ich fragte extra nochmal nach ob ich das Bankkonto, auf das sie die 60 Euro überwiesen haben, denn nun als neues Zahlungsmittel verwenden könne und die Hotline Mitarbeiterin letztes Mal schrieb, das sei kein Poblem. Danach wollte ich nun 200 Euro von dem noch vorhandenen Gewinn von 260 Euro auszahlen. Nach 4 Tagen warten schrieb man gestern abend, dass es dabei Problene gäbe und lehnte das ab. Nochmal zur Erinnerung. Die Kreditkarte mit der ich vor fast einem Jahr das erste Mal eingezahlt hatte lief auf den Namen meiner Frau, weil sie die Berufstätige bei uns ist. Das Spielkonto war auf meinen Namen eingerichtet. Der Kontostand war plötzlich 0 und der Gewinn werdeeinbehalten, weil es nicht erlaubt sei auf den Namen einer dritten Person einzuzahlen. Das stände so auch in den Regeln. Also über 260 Euro einfach weg.

In englisch schrieben sie:

Reason:

We would like to inform you that we found out that you had used a payment method that belonged to another person. Using the 3rd party's payment method is prohibited. You are allowed to use only those payment methods that belong to you and are registered only in your name. Due to a serious violation of our rules, we had to confiscate your winnings.

If you have any questions, you can always contact our support service, we will be happy to help you with any questions!

Das hatte ich nie verheimlicht, wusste es nur damals nicht besser...

Ich habe üble Zweifel, ob man Lucky Dreams vertrauen kann, oder ob es das übliche Theater ist, wenn sie auszahlen sollen.

Gruß an alle

Well, it's a violation of the rules in every casino. When you register, everything should be in your name and especially the payment method. However, if you did not hide anything and told them right away and you even got the money, that is the €60, then I don't understand it so much. One employee tells you it's okay and then they take all your winnings. I would also recommend that you file a complaint with us, but I don't know where you would go with it because basically, like I said, it's a violation of the rules. The other thing is that if you decide to play anywhere, you should always report such things to the casino beforehand to reduce the risk of what happened to you here. If they tell you it's not possible to deposit and withdraw that way, then you know you shouldn't play there. Always screenshot everything so you have proof if they convince you it's okay and then accidentally take your winnings, because that wouldn't be okay. 

I'm sorry that you have to deal with this situation and I hope you get out of it and learn your lesson.