IceCasino - загальне обговорення (Сторінка 28)

Great news, how long did it take to get the money ? 🤗☘️🎉

Do you think you will play in this casino or do you prefer to avoid it ? 

about two weeks... and I think I will skip this casino now on

Hmm, that is exactly the time we give casino's to resolve withdrawal process. So I do not blame you if you skip this one for some time or for the good.

Also, I wish you well in your next choice and may lady fortune smile on you. ☘️

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. 🙏

Hello, I want to ask how to withdraw funds from the account? It still doesn't work for me, what do I have to do on my profile to be able to choose, thank you for the answers.

Dobrý den chci se zeptat jak vybrat finance z účtu? Pořád mi to nejde co všechno musím mít splněno na profilu abych mohl vybrat děkuji za odpovědi.

Hello, I want to ask how to withdraw funds from the account? It still doesn't work for me, what do I have to fulfill on the profile in order to be able to choose, thank you for the answer, it will help me a lot

Dobrý den chci se zeptat jak vybrat finance z účtu? Pořád mi to nejde co všechno musím mít splněno na profilu abych mohl vybrat děkuji za odpověď moc mi to pomůže

Hello, what is the specific problem when it is not possible to withdraw money? Have you tried asking support or live chat if everything is fulfilled so that you can choose? Did you play with a bonus or not? Have you already verified your casino account? How long is it that you can't choose?

Please let me know so I know what your situation is and I will try to help.

Dobrý deň, aký konkrétne problém je keď sa nedarí vybrať peniaze ? Skúšal si sa opýtať supportu alebo live chatu, či je splnené všetko preto aby si mohol vybrať ? Hral si s nejakým bonusom alebo nie ? Účet v kasíne máš už overený ? Ako dlho trvá to, že nemôžeš vybrať ?

Daj mi prosím vedieť aby som vedel aká je tvoja situácia a pokúsim sa pomôcť.

Dear frantisekjacunsky

It would be quite helpful if you could specify your account ID. We would definitely help you out!

Kind regards

Hi all,

I've noticed alot of people not being able to access their winnings. What I had to do to get mine was to send them NOT a bank screenshot but a saved version of my bank screenshot somehow this allows them to release your funds. As soon as I did this no changed to yes. Try this and let everyone know the outcome please

As a follow-up I have never gambled at Ice Casino since it left a sour taste in my mouth. I plead with you do not give them your money. You will end up in a nightmare. Thankfully aware to this nightmare site.

Oh, I would say that screenshots of the bank statement are not taken in most casinos and they often want a pdf form. But I'm glad you were able to verify yourself there in the past and withdraw the money in the end. How long did it take you ? Do you play at any other casinos ? 🙂

It took about 6 weeks to finally get my money. Thankfully I never gambled a cent while waiting as I think this is what they want you to do and you end up losing all of what you had one. Be careful do not fall into this trap. Thank you again to this forum for helping to get my money. I'm not a faithfull gambler I only do it now and than maybe a few times a year. My advice is to stay away from IceCasino as even the customer service was terrible. Just an all around bad feeling for this site.

Thank you for describing your experience with the casino and giving me more insight into the situation you were in. 6 weeks is not a short time, so I understand why you are of that opinion now. It's certainly not pleasant if you play occasionally and even from those few times you have to deal with some problems. 

I hope that wherever you play, you will do better and have happier sessions. 🙂

I have made one ice casino withdrawal but the balance stays the same no matter what I do and it doesn’t let me withdraw my money I don’t know what else I can do I have tried so many times but it’s like this casino is a scam I don’t know I even contacted their support and not only it’s not live but after 3 hours they still haven’t answered I feel like I am being scammed

Oh, I'm so sorry to hear about your inconvenience at the casino. It would certainly be a good idea to tell them what's going on and why you can't make a withdrawal because without that we don't really know anything.

However, when you try to enter a withdrawal, what exactly is displayed, does it throw up a message or does it just not work ? How long has this problem persisted ? 

i have won 90 k at the casino and they refuse to payout,the reason is: one deposit from my husbands bankcard back in nov 2023,i have since that deposited and withdrawn with my own cards revolut etc and my kyc is veryfied,now im blocked out of my account and the only way to get in is if i agree to let the casino take 88k and leave me with 2k as a goodwill bonus.is this kind of operational treatment of customers legal at all?

OMG, sorry, when I read that the hairs on the back of my neck stand up. I've already described my experiences with the casino here in detail. Disastrous, just disgustingly sad the way people are treated there. The place should have been sued and closed down a long time ago.

As soon as you have a profit in the 4 or 5 digit range, they will find every means, the most impossible and shady backgrounds, to coldly dump you.

Many years ago I had such huge winnings at sunmaker, it was almost 97,000€ with the slot: beautiful nature.

Of course, such a sum is life-changing for the average person and I am justifiably shocked.

I had previously unknowingly violated the terms and conditions so many times when depositing in this casino, including what happened to you, with a deposit into another account via my husband's account

They brought this to my attention when I requested a one-off payment of €97,000, and at that moment I thought that was it, and of course you're close to having a nervous breakdown when you're dealing with a sum like that.

But no, this casino, sad but true, which today is only allowed to operate under the cheap German license, was an absolutely first-class casino in terms of fairness and customer orientation.

The only thing they did was to point out this mistake to me and tell me that if I wanted the €97,000, I would have to be prepared to pay back any money that had been deposited into my account via a third-party payment to my husband's account🤭😆

I fell off my chair, what, so everything's fine if I just pay out almost 1000€ to my husband???

I heard right, I did that, and sunmaker managed it quite simply, after 7 working days I had €97,000 in my bank account at home, that was in 2018.

That's how it has to work, these are casinos.

You feel irreplaceably safe and have fun playing; when you experience this kind of treatment, it tells you that the customer is king.

When I just hear ICE Casino, everything comes back to me. I think it was last year in October when they did something like that with me, the sum was only about €5,000, but even that is a joke, I get such a nasty lump in my throat just thinking about it.

I wish you lots of nerves, try everything. Go to any forum, give all the details, take screenshots, insist on your winnings, they are so happy that they found something to lure you into the terms and conditions trap 🤮.

It's just disgusting, I shouldn't have met any of the managers in person, terribly antisocial and cunning, and above all the support 🤢catastrophic.

Damn, why couldn't you win 90,000 at another casino.

Play at JET, IZZI, LEGZO.

They are like gold, any payout after verification will be on the card within 30 minutes at the most.

And if you have problems with the bank, with the payout or anything, they will help you directly, without any detours, if necessary, an hour in the chat if you don't understand something, etc.

Sorry, ice casino, I think there is an urgent need for a public DEMO against this place😪🤮🤮🤮

OMG, sorry, wenn ich das lese stellen sich mir gewaltig die Nackenhaare. Meine Erfahrungen mit dem casino habe ich hier schon zur Genüge geschildert. Desaströs, einfach nur abartig traurig, wie man dort behandelt wird. Der Laden gehört schon lange verklagt, dicht gemacht.

Sobald du einen Gewinn im 4oder 5 stelligen Bereich hast, finden s II e alle Mittel, die unmöglichsten und zwielichtigsten Hintergründe, um dich eiskalt abzuservieren.

Ich hatte vor vielen Jahren bei sunmaker solche Riesengewinne, es waren knapp 97.000€ mit dem slot: beautiful nature.

Klar ist eine solche Summe für den Otto normal Menschen lebensverändernd und ich fiek berechtigt aus allen Wolken.

Ich hatte in diesem Casino zuvor so oft unbewusst beim einzahlen gegen die AGB verstoßen, auch was dir passierte, mit fremdkonteneinzahlung über das Konto meines Mannes

Sie machten mich darauf aufmerksam, als ich 97 000€ zur Auszahlung auf eine Summe beantragte, und in dem Moment dachte ich, das war s, und natürlich ist man dann kurz vor einem Nerven Zusammenbruch, bei einer solchen Summe.

Aber nein, dieses Casino, traurig aber wahr, das heute nur noch unter der deutschen billig Lizenz auftreten darf, war ein Casino der absolut 1.klasse in Fairness und Kunden orientiertheit.

Das Einzige was sie Taten, sie machten mich lediglich auf diesen Fehler aufmerksam und sagten mir wenn ich die 97.000€ haben will, müsse ich bereit sein, jegliches Geld, das über eine Fremdeinzahlung bei mir eingegangen war auf dem Account, wieder zurückzuzahlen auf das Konto meines Mannes🤭😆

Ich fiel vom Stuhl, wie bitte, also alles paletti, wenn ich einfach nur knapp 1000€ erst anmeinen Mann auszahle???

Ich hatte richtig gehört, hab das getan, und sunmaker schaffte es ganz simpel, nach 7 Werktagen hatte ich 97.000€ zu Hause auf meinem Bankkonto, das war 2018.

So hat das zu laufen, das sind Casinos.

Man fühlt sich unersetzbar sicher und hat spass beim Spielen, wenn man einen solchen Umgang erlebt, sagt das dir, der Kunde ist König fertig.

Wenn ich nur ICE Casino höre, stellt sich mir alles. Es war letztes Jahr im Oktober glaube, als sie etwas in der Art mit mir abzogen, die Summe waren nur fast 5.000€,aber selbst das ist ein Hohn, ich kriege so einen bösartigen Klops im Hals, wenn ich nur dran denke.

Ich wünsche dir viele Nerven, geh auf alles. Geh in jegliches Forum, gib alle Details an, mache Screenshots, bestehe auf deinen Gewinn, die sind so froh, dass sie was gefunden haben um dich in die AGB Falle zu locken 🤮.

Es ist einfach nur widerlich, von den Managern dürfte mir keiner persönlich begegnen, furchtbar assozial und listig, vor allem der Support 🤢katastrophal.

Verdammt wieso könntest du keine 90.000 in einem anderen Casino gewinnen.

Spiele bei JET, IZZI, LEGZO.

Die sind wie Gold jegliche Auszahlung nach Verifizierung innerhalb von höchstens 30min auf der Karte.

Und wenn du Probleme hast mit der Bank, mit der Auszahlung irgendetwas, die helfen dir direkt, ohne Umwege, wenn s sein muss, ne Stunde im Chat, wenn du etwas nicht verstehst, etc.

Sorry, ice casino, ich glaube es braucht dringend ne öffentliche DEMO gegen diesen Laden😪🤮🤮🤮

I am really sorry about this issue. As I have read in your complaint, though, you have breached the terms of this casino, and that is why all this is happening.

Veronika has explained: "If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you."

I am really sorry for the inconvenience. Now it is up to you if you'll accept the money offered by the casino.

Unfortunately, in the case of catan6 there was a breach of the terms of this casino, so there's nothing much we can do about it. I hope you can understand.