Divas Luck Casino - загальне обговорення

I've been trying to withdraw my money from there since March and I can't, and I've already tried to contact the casino and it didn't help. Can anyone help me please?

Estou desde março a tentar retirar o meu dinheiro de lá e não consigo, sendo que já tentei entrar em contacto com o casino e não adiantou de nada. Alguém me consegue ajudar por favor?

We are always willing to help, but it will require more details, I'm sure

Has your account been fully verified, please? Have you received any related information from the casino? If so, feel free to paste it all here.

Sadly, I can see that the casino is among the bad ones though. (check here) Well, it may complicate things a bit.

My account has been verified for months, I received the confirmation email.

I have already made more than 3 deposits and I have bet more money than I have already invested.

I've already talked to 3 different assistants, and they can't help me at all, now they're going to check my account again 🤷🏽‍♀️

A minha conta já foi verificada à meses, recebi o e-mail a confirmar.

Já fiz mais de 3 depósitos e já apostei mais dinheiro do aquele que já investi.

Já falei com 3 assistentes diferentes, e não me conseguem ajudar em nada, agora vão me voltar a verificar a conta 🤷🏽‍♀️

Isto foi a resposta que os 3 me deram:

62.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd. This requirement is introduced to combat fraud and "money laundering" by players.

63.6 Money deposited in the Casino must" be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.

Just to make sure that I understand correctly, you have already fulfilled the wagering of deposits: 3 times the total amount and you still can't withdraw the active balance, am I correct, please?

Are you sure that you meet the wagering requirement, please?

Yea!

Today, they finally accepted that I withdraw the money (at least there is no money in the account anymore), after 5 attempts and many email exchanges. I asked them to send me the money through Bank Transfer, does anyone know how long it takes to get into my account?

Sim!

Hoje, finalmente aceitarem que eu retirasse o dinheiro (pelo menos já não aparece dinheiro nenhum na conta), após 5 tentativas e muitas trocas de emails. Pedi para me enviarem o dinheiro pelo Bank Transfer, alguém me sabe dizer quanto tempo demora a entrar na minha conta?

Hello,

normally it would take about a few working days, I'd say.

Let me know how it goes.

Hi, I managed to get my money back! Thanks so much for all the help!!

Olá, eu consegui reaver o meu dinheiro! Muito obrigada por toda a ajuda!!

Hello there!

Wonderful and splendid 🙂!

How long did it take in total to get the money, can you tell, please?

Hi, that's great. I am also curious same like Radka. Let us know please. 🙂

Hi, it took 2/3 days.

Olá, demorou 2/3 dias.

Well, I'd say that is very refreshing since we are more used to rather long periods. 😀

I just noticed that 1 month ago you wrote "I've been trying to withdraw my money from there since March and I can't, and I've already tried to contact the casino and it didn't help. Can anyone help me please?"

So, your answer sounds quite confusing. Is it just me?

Hello: I registered at Divas casino, played, verified my account and made a withdrawal in the amount of 470 Euros. The withdrawal has been pending for 1 month and when I contact by email to ask, it says that I should continue waiting.

Hola: Me inscribí en casino Divas, jugué, verifique mi cuenta e hice un retiro por un monto de 470 Euros. El retiro lleva pendiente 1 mes y cuando me contacto por correo para preguntar dice que debo seguir esperando.

Hey!

I sincerely hope you are not talking about Divas Luck Casino. Kindly check this link, to know what we are dealing with here.

In any case, one month is far more than usual, and I would submit a complaint against the casino. I'm glad you found us!

Don't worry, the complaint's free. More details are available right here.

To create one, click or tap this direct link. Are you up to it?

Exactly that Divas luck casino is. What should I do to get the casino to pay me?

Exactamente es ese casino Divas luck. Que debo hacer para que el casino me pague?

For a start it would be best to file a complaint on the link that Radka sent in her reply. But I'll add it here as well: https://casino.guru/complaints/all

Our team will try to help you, because I think a month is too long. However, when I looked at the casino safety index, I am not surprised by this situation. Did the casino give you a reason why you have to wait so long ? 

Hello,

I made a withdrawal request on 11/29 and am still waiting. In support they only indicate that I should wait.

It's a deposit without bonuses, I completed rollover both in the casino and in sports betting and I have a verified Skrill account.

What should I do?

Olá,

Fiz pedido de levantamento a 29/11 e continuo à espera. No apoio indicam apenas que devo aguardar.

É um depósito sem bónus, cumpri rollover tanto no casino como em apostas desportivas e tenho a conta Skrill verificada.

O que devo fazer?

Frankly, I guess you need to wait a bit 🙁. I know it sounds harsh...

Simply put, from what you say, I see no obvious reason for any delay, yet it is just an opinion based solely on your point of view.

We could really use some explanation from the casino. And I hate to see you have none.

The usual problems are bound to the verification, so may I know whether you have successfully passed this process yet?

I do not want to put you under additional pressure, but I presume you should know this casino has earned a terrible safety index. Which indicates very low reliability... See for yourself here.

I'm especially concerned about this warning:

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Complaints about related casinos are also taken into account.

Well, let me know the details, please.

Yes, I have successfully passed account and deposit method verification.

Initially I deposited via Jeton Cash (Jeton Card said it was not available, they didn't explain why), then I tried to withdraw via Jeton Card and they refused because it was a different method. I even accept that, despite it being all Jeton and in support they told me that I could withdraw using a method other than the deposit.

Then, I made a new deposit via Skrill, completed a new rollover of the amount and account verification and requested a withdrawal.

Sim, já passei com sucesso pela verificação de conta e do método de depósito.

Inicialmente depositei por Jeton Cash (por Jeton Card dizia que não estava disponível, não me explicaram porquê), depois tentei levantar por Jeton Card e recusaram por ser um método diferente. Até aceito isso, apesar de ser tudo Jeton e de no apoio me terem dito que podia levantar por um método diferente do depósito.

Depois, fiz novo depósito por Skrill, cumpri novo rollover do valor e verificação de conta e pedi levantamento.