CrownPlay Casino - загальне обговорення (Сторінка 2)

Hello, in this case, did the casino tell you any reason why you have been waiting for over a week ? Did they ask you for verification or not ? 

Additionally, we give casinos 14 days to resolve the withdrawal process, so we will have to be patient and see how the whole situation develops. 

As I mentioned before, we give casinos 14 days, so filing a complaint after 3 days will not be the best idea as our team will intervene after that time. We always give 2 weeks to give the casino a chance to check everything they need to and if there is a problem after that, then we will try to contact the casino. 👍

Yes, but I think the terms and conditions are the terms and conditions and both casino and players should adhere to them, there are also casinos where payouts work in 24 hours, that's serious

Ja aber finde AGB sind AGB und daran sollten sich beide halten casino und Spieler, es gibt auch casinos wo Auszahlungen in 24 Stunden klappen das ist Seriös

I totally agree with what you are saying, but if you open a complaint with us, just be warned that after 14 days our team will intervene and contact the casino. Because that's the time we give them to sort everything out and make sure the players have the money in their account. So I said it more for informational purposes. In the meantime, our team will ask all the necessary questions and gather the relevant things. 👍

And what would you do if you were me? I requested 2 withdrawals on March 16th.

Und was würden sie an meiner Stelle tun habe am 16 März 2 Auszahlungen beantragt .

Guys I wanted to inform you that CROWNPLAY processed and confirmed the withdrawal for me this morning at 11.00.... and the winnings arrived at 15.00... I would say not bad in terms of payment speed... I still have another withdrawal left in progress of processing and I believe that tomorrow I will have news on confirmation of processing

Ragazzi volevo informarvi che CROWNPLAY mi ha elaborato e confermato il prelievo stamattina alle ore 11.00....e la vincita mi è arrivata alle ore 15.00...direi non male come velocità di pagamento...mi rimane ancora un altro prelievo in fase di elaborazione e credo che domani avrò notizie su conferma di elaborazione

That's good. I've been waiting for mine for 9 days.

Das ist gut. Ich warte auf meine seit 9 Tagen.

Did they ask you for checks on your account? (personal documents...banking...residence?)...because they asked me this first and I sent everything they asked me

Ti hanno chiesto verifiche sul tuo conto?(documenti personali..bancari...residenza ?)...perché a me prima mi avevano chiesto questo è ho mandato tutto di ciò che mi avevano chiesto

No. My withdrawal was already processed and approved 7 days ago. I can't cancel it anymore either. It's just not transferred.

Nein. Mein Auszahlung wurde auch schon bearbeitet und genehmigt und das schon vor 7 Tagen. Ich kann sie auch nicht mehr stornieren. Nur wird sie nicht überwiesen.

You need to check with your bank perhaps (I say perhaps) what systems they have for foreign transactions...it arrived to me in almost 4 hours...and to tell the truth I was amazed

Devi guardare forse (dico forse) con la tua banca che sistemi hanno con le transazioni estere ...da me è arrivato in quasi 4 ore ...e a dire la verità mi sono meravigliato

I requested the payment via a credit card.

I have often paid out at CrownPlay's partner casinos without any problems.

They are all almost the same

Habe die Auszahlung über eine Kreditkarte beantragt.

Habe auch schon oft in den Partner Casinos von CrownPlay ausgezahlt ohne Probleme.

Die sind alle fast gleich

When did you request the payout, but 3 days is okay

Wann haben Sie die Auszahlung den beantragt, aber 3 Tage ist okay

Today is the third working day for me and both payouts are pending processing, has your status changed

Bei mir ist heute der 3 werktag und beide Auszahlung stehen auf Bearbeitung, hat sich der Status bei Ihnen geändert

I would try to be patient and inform myself about my withdrawals at what stage they are. Of course, if it is already close to the mentioned 14 days, then I would file a complaint, but for now I would not try to panic. 

Great news and I'm glad you got your money. 😊☘️🎉

I really hope that your next withdrawal will be fine and you will get it without unnecessary trouble. Could you update us when that happens ? 🙂

Hmm, now that it's in the processed stage, how long has it been at this phase ? Have you tried contacting the payment provider as recommended by the player to see if there is a possible issue ? Since the withdrawals from sister casinos were fine, I believe that will be the case in this case as well. 

If it is not, you can turn to us and we will try to help you. 

Make you panic no annoying yes because 3 working days are 3 working days, that's a trick that you withdraw the credit and gamble it away.

Eg boom..... Casino same group pays out within 24 hours

Panik machen nein ärgerlich ja weil 3 Werktage sind 3 Werktage, das ist doch ein Trick das man das Guthaben zurück zieht und verspielt .

Zb boom..... Casino selbe Gruppe zahlt innerhalb von 24 Stunden aus

Hello.

I imagine this is the most convenient opinion, but as you can see others were or still are on the same spot. Decent casino knows that keeping players happy is the best practice, once the trust is gone, getting it back is almost impossible, and also extrememly costy. So, I'm convinced this casino just currently does not have enough space to handle all requests. To me, it seems like a matter of time.

Don't play the winnings, of course. 🙏

I know another casino that pays out in 24 hours,

My payout is still in process and support says it's being processed, I don't believe them, that's how you get rid of customers

Kenne noch ein anders Casino das zahlt in 24 Stunden aus ,

Bei meiner Auszahlung steht immer noch in Bearbeitung und der Support sagt wird bearbeitet glaube denen kein Wort , so wird man auch Kunden los

Just a short while, I've been waiting for 4 working days for my payout to be processed, I applied for the payout on Saturday, this afternoon they said the finance department is currently processing my payout and now they said there's a delay, why why, why no explanation from support, in general And overall I can't recommend the casino if it says 5 working days like at goldwin then it's exactly 5 working days until the payout is made and not like here ;-((

Nur kurz einen zwischen Stand warte seit 4 Werktage das meine Auszahlung bearbeitet wird, habe die Auszahlung am samstag beantragt, heute mittag wurde gesagt die finanz Abteilung bearbeitet meine Auszahlung gerade und jetzt wurde gesagt es gibt Verzögerung wieso weshalb warum keine Erklärung vom support , im grossen und ganzen kann ich das Casino nicht empfehlen wenn es heisst 5 Werktage wie bei goldwin dann sind es dort auch genau 5 Werktage bis ausgezahlt wird und nicht wie hier ;-((