Cashwin Casino - загальне обговорення

Cashwin works with strange payment service providers. When payments are made with Mastercard, "Adult Couple Toys" appears on account statements. A big lie, I'd say. Perhaps money laundering? Since I've already escalated the matter with Mastercard myself, I'll write to you here what the outcome is. Another nice thing about Cashwin is that they don't delete the account. Since I haven't won a single time in over a year, I requested that my account be deleted permanently via email and live chat. Unfortunately, it is only blocked for a few days and then you can carry on playing. And last but not least, the website freezes while you're playing. Sometimes 2 scatters appear, the game stops, and after you restart, the scatters are gone. I have already filed a complaint with GGL and Mastercard against illegal online casinos in Germany, since Cashwin is not on the list of approved casinos in Germany.

When I asked my lawyer to provide me with all my data on deposits and withdrawals, I was only sent payments for a maximum of 6 months. The reason given was that I was not a customer before, even though I had been playing there for 3 years.

Cashwin arbeitet mit komische Zahlungsdienstleister. Bei Zahlungen mit Mastercard taucht auf Kontoauszüge " Adult Couple Toys " . Ein große Lüge würde ich sagen. Vielleicht Geldwäsche? Da ich schon selber bei Mastercard das schon eskaliert habe, werde ich euch hier schreiben was da raus kommt. Eine andere schöne Sache bei Cashwin ist, die löschen das Account nicht. Da ich seit mehr als 1 Jahr kein einziges Mal mehr da gewonnen habe, habe ich per Mail und live Chat verlangt mein Konto endgültig zu löschen. Wird leider nur für paar Tage gesperrt und danach kann man weiter spielen. Und als letztes die Webseite hängt durchgehen während man spielt. Manchmal kommen 2 Scatter, Spiel bleibt stehen und nach dem Neustart sind die Scatter weg. Ich selber habe schon Anzeige bei der GGL und Mastercard gegen illegalen Onlinecasino in Deutschland gemacht , da Cashwin sich nicht auf der Liste der zugelassenen casinos in Deutschland befindet.

Als ich durch anwaltliche Vorlagen meine Gesamtdaten bezogen auf Ein und Auszahlungen haben wollte , wurde mir nur Zahlungen von max 6 Monate geschickt. Die Begründung war ich war davor kein Kunde obwohl ich schon seit 3 Jahre da spiele.

It is quite strange to chose this description for the payment on the bank statement. That's for sure.

On the other hand, it is quite normal these days that casinos will use some third-party payment provider to complete the payments for them.

It is due to different restrictions, especially in a country where they have strict rules regarding online gambling. Like Germany, right?

That is why it is always better for all the players to only play in casinos with a German license where they are better protected.

Also, when it comes to closing an account at some online casino, usually they do not want to lose their players and that is in most cases the reason why they won't close accounts permanently. It is kind of a business tactic, right?

Whenever there is a valid reason to close the account, as a gambling addiction, we believe that every casino should take it really seriously and close the account permanently.

May I ask the reason you filed a complaint for, though? I actually do not completely understand it, to tell you the truth, because you only said that you wanted to close the account because you were not winning there.

Would it be possible for you to explain it, please, so we can better understand?