BC.Game Casino - загальне обговорення (Сторінка 16)

That's what you think, or rather, that's what they told you so that they would close the case, but tell me exactly how much money you see in the image I posted.

Eso cres tu o mas bien fue lo que te dijieron para que cerraran el caso pero dime tu exactamente cuanto dinero ves tu en la imagen que puse 

Well now according to them they say that I am not the owner of my account and that the verification did not pass because it is another owner and for security you do not need to block yourself, I am leaving, damn dogs sold to BC

Bueno ahora según ellos dicen que yo no soy el dueño de mi cuenta y que no pasó la verificación que por que es otro dueño y para seguro no necesitas bloquearse yo me voy malditos perros vendidos a bc

It was explained to you in the complaint thread why they actually closed the complaint: "After gathering and reviewing all the necessary details, we are closing this complaint as unjustified due to the currency exchange rate arbitrage. The vast majority of your initial significant winnings were considered invalid for this reason, and therefore. you are definitely not eligible to withdraw winnings accumulated in such a (illegitimate) way.

The casino acted in accordance with its terms and conditions. There was basically no other way how it could have ended. If your previously successfully withdrawn winnings were accumulated the same way as the disputed winnings, you can be only glad and happy you managed to withdraw them.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by."

Did you try to contact the authority regarding this?

Of course, if you believe that you have enough evidence to reopen your case, please do so, and our team will gladly look at it.

May I ask what do you mean exactly, please? That your account actually belongs to another player? Didn't you pass the verification process?🤔

I'm a bit confused now, to tell you the truth.

The account always belonged to me, only a link that was shared in the bc games chat, I opened it and it took me to a telegram bot in which my account was hacked, I asked support to block my account, which took days to believe me, in the end they did it and they never gave it back to me, now my account is without a floor since my email is unlinked and I tried to log in with the number that I linked but it asks me for verification which they do not accept and despite the fact that I gave evidence, the one who handled my case said that I was fraudulent

La cuenta siempre me perteneció solo que un enlace que compartieron em el chat de bc games lo abrí y me llevo a un bot de telegram en el cual me hakearon mi cuenta yo pedí a soporte que bloqueara mi cuenta lo cual tardaron días en creerme l final lo hicieron y ya nunca me la regresaron ahora mi cuenta esta sin suelo ya que esta desvinculado mi correo e intentado entrar con el número que vincule pero me pide la verificación la cual no me aceptan y a pesar de que di pruebas el que llevo mi caso dijo que yo era fraudulento

Now new information has appeared, it turns out that I was not involved in currency rate arbitrage, but on their website there was supposedly a technical error, as a result of which my 4,000,000 rubles became unavailable, although I am sure that I won everything fairly

Your representative told me by mail that he is no longer going to respond, excellent decision

Hello,

Has this occurred again, or is this related to your previous complaint, please? I'm a bit confused too, to be honest.

in any case the complaint ended like this:

"Dear gudeliamondragon64,

I spoke with the casino representative in a private conversation and he assured me their team is working on a solution to restore your account.

Since we believe the true nefarious party is not the casino but the perpetrator of the scam, we can't penalize the casino. Since your account was presumably closed without any withdrawable balance we'll close the complaint as rejected. I hope similar issues avoid you in the future. Thank you for your understanding, I am sorry we could not be of more help on this occasion.?

I'm sorry, but from what I have gathered from this ongoing discussion, everything has been said. If you had quite similar conversations with others through emails, I imagine they also have little to add.

Here on the forum we usually say: if you have new associated information, provide them all to the complaint handler and ask for the reopening. With all honesty though, I feel we are behind this phase. In any case, admins on the forum are not involved. We can't reopen the compliant for you.

This is the end.

I hope the casino also tells you that my account was zero because they didn't block it when I asked them to because the hacker took it from me because I also have those messages since it took them many days to believe me that a hacker had taken it from me and it was their fault that it was zero or they didn't tell you that because apparently you lean more towards the casino, you are not an intermediary, which is neither on the casino's side nor on my side. I think it's just another sellout, but if it's for a few coins, tell me and I'll throw them on the floor for you to pick up.

Espero y también te diga el casino que mi cuenta quedo en cero por que ellos no la bloquearon cuando se los pedí por que el haker me la quitó por que también tengo esa los mensajes ya que ellos tardaron muchos días en créerme que me la había quitado un haker y por su culpa fue que quedo en cero o eso no te lo contaron por que al parecer tu te inclinas más hacia el casino no eres intermediario lo cual es ni de lado del casino ni de el lado mío creo que es un vendido más pero si es por unas cuantas monedas dime y te las abiento al piso para que las recojas

Could you please try to describe what is the issue you are experiencing now?

We truly cannot understand what you are trying to tell us.🤷‍♀️

Is there anything we could help you with? Do you have any additional information regarding your complaint?

Please be specific and tell us if there is something we could do for you.

I have had an absolutely horrendous experience with this casino who now just simply refuse to respond. They will acknowledge reviews on Trustpilot and then never reply by email. 2 months now of trying to get a response to, what is now, a legal issue. They simply choose to ignore rather than deal with this as their arrogance that they can operate illegal commerical agreements in countries they are not allowed to advertise to is just a bit much. If they want to talk it out on here on a public forum then I am more than happy to do so.

I am really sorry for the whole situation with this casino. I hope that you will be able to get to the best resolution possible.🙏

Well actually I tried to submit a complaint on here months back and it was refused. This company answer to nobody it seems as many ADR's are somehow scared to go against them due to their increasing size.

Hi!

I thought it was regarding your last case against BC.Games the moment I saw your post.

Unfortunately, not much has changed. In any case, your complaint was not dismissed; I suppose it is not the same because the problem you raised was considered unjustified.

I imagine it must be hard to face it, but as stated earlier, "KYC verification is typically completed before your initial withdrawal. Since you have not made any withdrawal requests from any of your accounts, you have not undergone verification. Additionally, as you consistently used a different email address for registering at the casino and did not provide any personal information, the casino was unable to identify and flag you as a self-excluded user.

Furthermore, you violated the Terms and Conditions by accessing the casino from a restricted jurisdiction and using a VPN, which is prohibited."

Let's just hope the lawyers will help you achieve what you aim to achieve.

To prevent further losses, I suggest following:

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hi Radka,

The reality with BC.Game is they do not ever do KYC unless you win a considerable amount of money. I have never once been asked for KYC in a year and half and withdrawals were made from the site on a number of occasions without any request for any documents of any kind. As for playing from a restricted country - when streamers from your country are openly promoting BC.Game through commercial agreements they have with them and providing links to players on their own websites including instructions on how to use VPN/Crypto etc - then the argument that they don't allow players from the UK is just fantasy stuff made up so they can avoid answering for their complete lack of responsibility when it comes to problem gambling. How can they expect players to follow their T&Cs when they don't follow their T&C's themselves? I have an abundance of proof. I could sit and give you streamers names, addresses and locations and they openly promote this company and play using VPN.

They have had Self Exclusion for a period of time as well - but instead of letting players know they have it they just don't respond to any emails at all. I finally managed to self exclude only a month ago after finding it by pure chance on their site. This company haven't responded to me for at least 3 months now - but hey ho, absolutely legit stuff isnt it. I absolutely refute the suggestion that they applied self exclusion before when I had expressly asked for it on multiple occasions. If it had been SE properly then they would have automatically locked my account on deposit as amounts were sent using the same crypto wallet(I have it confirmed this is their process) so its another serious failure.

In this case, everything you have described here should be good grounds for your lawyer and hopefully you will be able to achieve the best resolution for you.

We surely wish you all the best.

It is good grounds for the lawyers and BC.Game know it and simply do not care. However, they would have taken more notice had we been able to raise a complaint through an ADR here. All they care about is their image. Incredibly they also have a UK site that they have launched, yet all their UK streamers are still using the offshore one!!

They do seem to like replying to Trustpilot reviews asking for "more information". Then you provide said information and they never get in touch, smoke and mirrors with this lot.