BC.Game Casino - загальне обговорення (Сторінка 15)

Hey. I can see that you have filed a complaint on two accounts. Is that right? Please use only one account when submitting a complaint; the other one will have to be rejected anyway. Thank you for your understanding.

Привіт! Подав скаргу місяць тому, рахунок закрили безпідставно.

Покладав великі надії на вашу команду, але виявилося, що це було марно, допомоги не було! Чекали представника казино, продовжили таймер один раз - тиша, продовжили два - тиша, сказали, що скоро дадуть відповідь, продовжили третій раз і в кінці дали офіційну відповідь, що я заручена в курсовому арбітражі вони підозріло затягували час, а також закрили скаргу, не давши мені можливості сказати ні слова, ДЯКУЮ!

Hello! I filed a complaint a month ago, the account was closed without reason.

I had high hopes for your team, but it turned out that it was in vain, no help was provided! We were waiting for a casino representative, they extended the timer once - silence, they extended it twice - silence, they said they would answer soon, they extended it a third time and in the end they gave me a formal reply that I was engaged in exchange rate arbitrage, they were suspiciously dragging out time, and they also closed the complaint without giving me a chance to say a word, THANK YOU!

Great, now one of your team wrote to me by email that they banned me because I deposited a small amount and won a large amount, a representative of the casino wrote to him, it turns out you can’t immediately win a large amount at the casino or what?

Здається, так. Є проблеми і з моєю скаргою. Ми можемо програти лише в казино.

I guess so. There are problems with my complaint too. We can only lose at the casino.

this is the shittest casino ever stole my 7,5k

They took my honestly won $45,020 and closed the complaint without providing evidence, I am 100% sure that I am right

wow thats crazy this casino is really shit

Tell me other sites where they can really solve the problem

It's garbage because they stole my level 38 account with all my bonuses and funds older than 2 years and the stupid Guru representative believed them. I say that this Guru guy is a fucking sellout or he's with BC, the piece of shit.

Es una basura bc ami me robo mi cuenta nivel 38 con todos mis bonos y fondos con antigüedad de más de 2 año y el estupido representante de gurú les creyó yo digo que esto de gurú es un maldito vendido o está con bc el mierda

casino.guru is the best but sometimes they can not help too noone can help

bc.game say already that my accout get hacked and my 7,5k get stolen but noone can do something

my complaint was closed without even providing evidence, perhaps they paid the person who represented my interests (purely personal opinion)

https://www.trustpilot.com/evaluate/casino.guru

тут ви можете залишити відгук про роботу команди casino.guru

https://www.trustpilot.com/evaluate/casino.guru

here you can leave a review of the work of the casino.guru team

I believe that our team was not able to do anything further regarding your complaint, and that is why it has to be rejected.

If you have any more evidence and you wish to reopen it, please do so at any time.

I am not exactly sure how the reason was explained to you, but I believe that this is not the case, that if a player deposits a low amount, they cannot win big. This can really happen only if there is some win limit stated in the casino terms, of course.

Please mind your language, other wise your account will be banned.

I see in your complaint that our team really tried to help but consequently had to reject it as no balance was left in your account.

They wrote to me that after losing a few dollars, I won several thousand dollars, which is why my account was subsequently blocked

Why was the complaint closed immediately without providing evidence? They didn’t even give you the floor to speak in your own defense? We waited a month for a response from the representative, he apparently did not know what to answer and perhaps decided to pay off? how else should I think

They have incompetent support, they will give you an answer but too late

This is exactly what it tells me, my account was stolen and I can't recover it.

Es exactamente lo que me dice ami que mi cuenta fue robada y no puedo recuperarla