BC.Game Casino - загальне обговорення (Сторінка 12)

Of course, thanks again, I might even remember this method. 😀

Dont play here they stole 7500€ from my account

did they blame you for lack of security too?

Yes they confirmed that my account get hacked but they dont give money back and say its youre own fault but i think that they stole themselve because to a lot of player on bcgame this happen on other casinos like i dont know if i can say name st... never would happen never

same thing happened to me. they said i played this bs game but when i try to trace it it has no record

someone from norway hacked my account😭

Oh, I'm very sorry, did you also try to contact the authority as recommended by Michal or not? These are very difficult cases and it seems quite strange to me that it didn't happen to just one player. Most of the time, such situations are rare, but when several players with the same issue come forward, it's quite special.

So let me know if you tried it and wrote the license.

Yes i dont get answet from them bcgame confirmed that my account get hacked but they say its youre own fault i dont undesrstand it u can only tell dont trust this casino

As I said, these are difficult cases for us to evaluate. We don't come across it often but I certainly wouldn't expect the casino to just wave their hand over it. Of course, if you get hacked there's not much they can do about it, but as I said, it's a rare case and I see it's happened to a number of players here. 

But I'm also sorry that the licensing authority hasn't written you off either. Sometimes an investigation would be useful, or some advice from the casino on how to protect your account. 

However, the best thing to do here is probably not to play as you say. 

Yes thats right its better to not play here i love you casino.guru youre the only forum with one other to try to help player not like some other they reject everythink negative on casino on other krypto casinos like stake... this never happen and chat i see no one that is hacked bc have not so much player line stake but when i look there chat almost every one got hacked one time that is crazy and they dont help the player they withdraw to new krypto adresses with no verify email verify or something and they let login from new devices from other countries without a problem sry i must say that but i think bcgame steal the money from the accounts

We would like to be able to help with such cases, but as I said it is very difficult to find out where 100% of the truth is. 

However, if you state your opinion normally and without breaking the rules, we have no reason to reject your review or post. I think that in every casino people have both good and bad experiences and if you can express it like a human being, it can be useful for everyone. I'm sorry when situations like this arise and even more so when there is nothing more that can be done about it. The best thing to do is to avoid casinos where you have this experience and play in the ones where you have had the least problems, or not play at all. 🤷‍♂️🙂

I say the truth and they confirmed that my account get hacked but if they dont give money back we can not do anything about it and licence cuarcao you dont get help there everyone knows that 🙁

Well, I guess I have to agree in this particular case. I don't know what else could be done, and if the licensing authority won't write you back and ignore it, then I guess there's nothing more to do. 

They should blacklist bc.game so no more people lose their money. Submitting complaint here becomes meaningless.its not like we’re getting the money back or anything.

Well, if the casino doesn't try to solve the situations that arise, we can't force them, but complaints are certainly good for at least something. If the casino doesn't try to resolve anything and ends up unresolved, they get black points and will have a lower saftey index with each unresolved complaint. That will probably drive players away and they won't play here if they see that it is low. So even if the players don't get their money, at least it's worth it to file a complaint. 🤷‍♂️

but my complaint end up as rejected dont as unresolved do they dont get black points

Yes that's right , because if it ends up like yours it means no black points are awarded. That's why I don't think our team likes these cases either, because sometimes it's hard to evaluate everything. 

I'm very sorry, but if more players are in such situations, I believe that it will be handled a lot more and maybe there will be some warning on our site as well. 😥

Bc game is totally fraud I win lottery ticket 3500bcd and after that they failed my verification

Bc game is fraud I win 3500 bcd lottery ticket and after that failed my verification and told me you can not verify Ur account this is our final decision from verification team totally fraud we are losing our money when we win they block our money

Shall we focus on why you failed to pass the verification, please? I'm quite sure the casino must have explained; hence, it would be great to add this information too.

I would also say you should take into account, that when "you're winning" there is no reason to start the verification. This unvoidable procedure is usually triggered by the deposit request. Thus, many players prefer to verify their accounts immediately upon registration.

Still, we're here for more details.