AvoCasino - загальне обговорення

Don't you think this is just a matter of time, perhaps? I mean 3 out of 5 withdrawals made, it looks like the casino will pay in full.

Reopening the complaint and keeping in touch with that takes time, I would not be surprised if you receive the rest soon after.

Just my point of view. Good luck!

I made withdrawals starting from Friday and nothing has arrived on my card yet. Why?

Io ho fatto dei prelievi a partire da venerdì e sulla mia carta nn è arrivato ancora niente perché?

If I don't get the money I'll file a complaint

Se non mi arrivano i soldi faccio una bella denuncia

May I ask which Friday, please? Is your account fully verified at this casino?

Friday 26th at Avocasino

Venerdì 26 su Avocasino

We give casinos 14 days to resolve the withdrawal, so it's important to mention that. 

Anyway, do you have a verified account ? Did the casino tell you any reason why you don't have your money yet ? Did you play with any bonus? 

Let me know, please. 🙂

I don't know, I paid my real money to play and after I won they don't give me credit, it's impossible I'll report everyone

Non lo so io ho versato i miei soldi veri per giocare e dopo che ho vinto non mi fanno l accredito è impossibile denuncio tutti

I clearly understand that, so you probably didn't play with the bonus when you played with real money. The important question is whether you have already verified yourself in the casino. Sometimes it can take a while because they can do checks on the documents or sometimes on the withdrawal itself, so that's one of the possibilities why there's a delay. There can also be technical problems on the payment provider's side or the casino may simply have too many withdrawals. That's why it's a good idea to inquire and ask support or live chat what's going on. Would you try it please ? 

Hello dear,

We apologise for any inconvenience you may have experienced.

May I kindly specify your email or id, in order to resolve your issue?

yes my email e nmfacc@gmail.com

si la mia e mail e nmfacc@gmail.com



I want to receive credit for my winnings

Voglio ricevere l accredito delle mie vincite

Then credit me the money or I'll report it to you tomorrow morning

Allora mi accreditate i soldi o vi faccio la denuncia domani mattina

how do we get

Please clarify your question.

Their support does not know their own T&C....

quickstory of mine:

i deposited ~250€ and lost around 200, remaining 50 i requested to withdarawal.

of course i could not withdraw and their support told me i need to pass KYC first (you can depo without KYC but can't wd without KYC, yeah cool) - should we skip the fact that their T&C mention you only need KYC after wds/deposits of 2k$ and more:

"Step two verification:

Step two verification must be done by every user which deposit over 2000$ (two thousand Dollar) or withdraws over 2000$ (two thousand Dollar). Until step two verification is done the withdraw or deposit will be on hold."

Okay fine i will pass KYC, i don't mind.

After that i was told i will need to wait around 72h and i will need to wager my deposit(250€) at least 3 TIMES (750€) in order to withdraw.

Yes, of course their T&Cs also mention you only need wager of 1x.

"5.6. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested."

Luckily after sending this the supporter, he/she corrected the mistake and said that yes indeed i only need 1x wager.

i also asked their support which countries are allowed to play on there and they said Netherlands can use their casino(even though someonealready lost 11 500$ there for being dutch as i've read the complains - https://casino.guru/avocasino-player-s-withdrawal-has-been-delayed).

Very very very very very very very incompetent, very unprofessional.

Currently i am waiting for kyc approval, will update you if they withdraw 50€ without issues or they will scam even for such small amount...

I'm only missing one detail, when you said "i deposited ~250€ and lost around 200" are you sure you met the wagering requirement set at 250€? Which is equal to 1x?

Feel free to correct me, of course. I would hate to see it coming back to you eventually.

Thanks, and smooth withdrawal to you!

yes i am sure i passed the 1x wager for the withdrawal.

they simply refuse all the withdrawals

Good, so it should all be quite okay, and I hope the casino will proceed with the payouts soon.

Thanks for the future updates!