1xSlots Casino - загальне обговорення (Сторінка 4)

Hey, so what happened when the casino rejected your withdrawal ? Did you get no reason at all ? Did you verify your account here or was it not necessary ? Did you play with the bonus or not? Let me know, please. 

Good morning!

Please don't be so categorical. We care a lot about our clients and are always happy to help them. Yes, unfortunately, sometimes due to technical reasons some withdrawal methods may not be available, but we can always provide alternatives. We need additional data to verify the information fully. Please contact the support team on our website. Operators will be able to advise you at any time regarding the withdrawal of funds. We are sure that we will be able to help you quickly resolve the problem.

Kind regards,

1xSlots Team

¡Buenos días!

No sea tan categórico, por favor. Nos preocupamos mucho por nuestros clientes y siempre estamos encantados de ayudarles. Sí, lamentablemente, a veces por razones técnicas algunos métodos de retiro pueden no estar disponibles, pero siempre podemos proporcionar alternativas. Necesitamos datos adicionales para verificar la información completamente. Póngase en contacto con el equipo de soporte en nuestro sitio web. Los operadores podrán asesorarle en cualquier momento sobre el retiro de fondos. Estamos seguros de que podremos ayudarle de manera rápida a resolver el problema.

Saludos cordiales,

equipo de 1xSlots

I don't receive any reason and I didn't play with bonuses, I played with money that I deposited through my only Astropay account and when I withdraw using the same method they just reject it; then what they do is take away the Astropay withdrawal option and when the Astropay withdrawal option comes back a week later they continue to reject it. And I've been like this for a month now.

No recibo ninguna razón y no jugué con bonos, jugué con plata que deposité por mi unica cuenta de astropay y al retirar por el mismo método solo me la rechazan; después lo que hacen es sacarme la opcion de retiro por Astropay y cuando a la semana vuelve la opcion de retirar por Astropay me la siguen rechazando. Y así estoy hace un mes.

The only alternative they gave me was to deposit 70 thousand pesos through Binance and play 50% of the amount, meaning that I basically gave them money so I could withdraw it later. And no one guarantees my withdrawal either.

The truth is that I am categorical because in their policy they stand out, as I mentioned before, deposits and withdrawals are supposedly IMMEDIATE and a month ago I have been trying to withdraw my money without any solution.

La unica alternativa que me proporcionaron fue que deposite por Binance 70mil pesos y que juegue el 50% del monto, osea que les regale plata basicamente para despues poder retirar. Y tampoco nadie me garantiza el retiro.

La verdad que soy categórico porque en su política así se destacan, como mencioné anteriormente los depósitos y retiros supuestamente son INMEDIATOS y hace un mes estoy tratando de sacar mi dinero sin solucion ninguna.

This has to be a joke, if I were to bet on nonsensical and incoherent answers from you, I would win millions. Those three games you mention are not available for my user.

They really do make themselves felt.

At least I deserve a good bonus without the condition of betting millions to be able to enjoy the bonus after so much disrespect on their part, this is not how you should treat a client who gives you millions.

Tiene que ser una bendita broma, si apostara por respuestas sin sentido e incoherentes de su parte ahi si ganaria millones, esos tres juegos que menciona no estan disponibles para mi usuario.

Realmente se dejan en evidencia solos.

Por lo menos me merezco un buen bono sin la condicion de apostar millones para poder disfrutar el bono luego de tanta falta de respeto de su parte, asi no se debe tratar a un cliente que les regala millones.

I am attaching the full evidence of what I am saying and that you are giving me without realizing it. In the attached image, it is supposed that they are giving me a bonus of $50,000 where I must bet $1,750,000 to be able to collect.

So we are talking about losing a sum of $1,750,000 to be able to earn only 2.85% or $50,000.

.

I'm dying to see how they refute this too, I bet it'll be a dumb answer.

Les adjunto la evidencia total de lo que digo y que uds me la estan dando sin darse cuenta. En la imagen adjunta se supone que me regalan un bono de $50000 donde debo apostar $1750000 para poder cobrar.

O sea que hablamos de perder semajente suma $1750000 para poder canar solamente el 2.85% o sea $50000.

.

Muero de ganas para ver como refutan esto tambien, apuesto que será una respuesta tonta.

I understand, but I also see that the casino is trying to resolve the situation with you. So try to get in touch again and maybe you will find common ground and be able to withdraw using a different method. Sometimes technical problems can arise, but as long as it is resolved promptly, I hope there will not be another problem. 

I wish you the best of luck.☘️

We would like to clarify the situation in several aspects. If you look at the slots we recommended above, the first two are available for Argentina and you can try your luck on them!

You can find bonuses on our site of different types, whether in the form of free spins with different conditions or, for example, funds for the balance in the bonus account. If we look at the bonus presented in the screenshot, it was received as part of the "Lucky Monday" promotion. This promotion provides for crediting 50% of the deposit to the bonus balance. When betting, you do not risk real funds, as bets are made entirely with bonus funds.

As already reported, the site also has bonuses that require real money betting, but in the process of betting you can lose and win. It all depends on your luck! Whether you use the bonus program or not is your decision, but our service offers completely different promotions. Many of them can be found in the "Promo" section. If you have any questions, we recommend contacting support. There specialists will be happy to help you at any time.

Kind regards,

1xSlots Team

Nos gustaría aclarar la situación en varios aspectos. Si se fija en las tragamonedas que recomendamos anteriormente, las dos primeras están disponibles para Argentina y puede probar suerte en ellas!

Puede encontrar bonos en nuestro sitio de diferentes tipos, ya sea en forma de giros gratis con diferentes condiciones o, por ejemplo, fondos para el saldo en la cuenta de bono. Si miramos el bono presentado en la captura de pantalla, se recibió como parte de la promoción "Lunes de la Suerte". Esta promoción prevé acreditar el 50% del depósito al saldo del bono. Al apostar, no arriesga fondos reales, ya que las apuestas se realizan íntegramente con los fondos de bonificación.

Como ya se informó, el sitio también tiene bonos que requieren apuestas con dinero real, pero en el proceso de apuesta puedes perder y ganar. ¡Todo depende de tu suerte! Si utiliza el programa de bonificación o no es su decisión, pero nuestro servicio ofrece promociones completamente diferentes. Muchos de ellos se pueden encontrar en la sección "Promo". Si tiene alguna pregunta, le recomendamos ponerse en contacto con el soporte. Allí los especialistas estarán encantados de ayudarle en cualquier momento.

Saludos cordiales,

equipo de 1xSlots

All set

Todo listo

What is that supposed to mean, please? I can't tell on my own.

Do you realize what you are clarifying? THE DECEPTION IS ABYSMAL.

First, they sell it as a "BONUS" when you yourselves have just defined it and I quote: "you do not risk real funds" in other words, it is a complete deception. Now how are you able to claim that you give a 50% bonus if to really become the owner of that "BONUS" I must lose 3500% of the bonus value, are you aware of what you say you give as a benefit? Furthermore, it does not always work. I am going to attach another photo so you can tell me what happened here since the supposed "BONUS When betting, you do not risk real funds, since the bets are made entirely with the bonus funds." (these are your words, gentlemen). This time it became so real that it took my real money. Look at the photo. If the case is as you indicate, at least 100,000/2500,000.00 should appear. Instead, all my money was stolen.

In such a case of a legal claim, how much do you think I should tell the lawyer the figure is? It could be millions, right? If for once you have some shame and honesty and this is not made more public and scandalous about your shameless theft, I can reach an agreement for 2,500,000 and we'll leave the matter here.

Please look carefully at the photo and be consistent.

Uds se dan cuenta de lo que aclaran? EL ENGAÑO ES ABISMAL.

Primero que lo venden como "BONO" cuando uds mismos lo acaban de definir y cito: "no arriesga fondos reales" o sea es un completo engaño. Ahora como son capaces de afirmar que entregan un bono del 50% si para llegar a ser realmente dueño de ese "BONO" debo perder un 3500% del valor bonificado, uds son conciente de lo que dicen dar como beneficio? ademas no siempre funciona les voy a adjuntar otra foto para que me cuanten que paso aquí ya que el supuesto "BONO Al apostar, no arriesga fondos reales, ya que las apuestas se realizan íntegramente con los fondos de bonificación." (son sus palabras señores) Esta vez se volvió tan real que se llevó mi dinero real, vean la foto, si el caso es como uds indican al menos debería figurar 100000/2500000.00. En cambio se robo todo mi dinero.

En tal caso de una demanda Legal por cuanto creen uds que debo decirle al abogado que sea la cifra? Pueden ser millones verdad. Si por una vez tienen algo de verguenza y honestidad y que esto no se haga mas publico y escandaloso sobre su robo descarado, puedo llegar a un acuerdo por 2500000 y dejamos el tema aquí.

Miren bien la foto y sean coherentes por favor.

Good afternoon!

We would like to clarify that bonuses work differently, as we mentioned earlier. In the first screenshot you sent, the bonus shown is used with the bonus balance. In the second screenshot, we see a gift, which is wagered with the real balance. Whether or not you use this gift is entirely up to you. We have no influence over the outcome of the bets you place. For example, if the bet is 2,500,000 ARS, you will need to wager a total of 2,500,000 ARS to release the 100,000 ARS bonus on your real balance. During the betting process, you may win or lose funds, but the bets themselves are what count. It all depends on your luck. If you don't like a bonus, you can choose not to use it or remove it by clicking on the trash can icon in the "Bonuses and gifts" section.

If you are interested in a specific bonus, we recommend that you contact our Support team. Our experts will be able to offer detailed instructions on each promotion and provide more details on wagering requirements, if necessary.

Yours sincerely,

1xSlots team

Boa tarde!

Gostaríamos de esclarecer que os bônus funcionam de maneira diferente, como mencionamos anteriormente. Na primeira captura de tela que enviou, o bônus mostrado é usado com o saldo de bônus. Já no segundo screenshot, vemos um presente, cuja aposta é feita com o saldo real. A decisão de usar ou não esse presente é inteiramente sua. Não temos qualquer influência sobre os resultados das apostas que realizar. Por exemplo, se a aposta for de 2.500.000 ARS, será necessário apostar um total de 2.500.000 ARS para liberar o bônus de 100.000 ARS no seu saldo real. Durante o processo de apostas, você pode ganhar ou perder fundos, mas as apostas em si são o que conta. Tudo depende da sua sorte. Se um bônus não lhe agradar, pode optar por não utilizá-lo ou removê-lo clicando no ícone da lixeira na seção "Bônus e presentes".

Se estiver interessado em algum bônus específico, recomendamos que entre em contato o nosso Suporte. Nossos especialistas poderão oferecer instruções detalhadas sobre cada promoção e fornecer mais detalhes sobre os requisitos de apostas, caso necessário.

Atenciosamente,

equipe 1xSlots

1XSLOTS casino does not allow you to win money, I was able to withdraw money normally through astropay at first, but after I won a large sum, they BLOCKED the system for me to withdraw the money, then with excuses that it was not possible, that I had to wait, etc. I wrote to them 20 times in the online chat, sent the documents, and they waited for me to gamble all the money and lose it. I do not recommend the casino, they are mobsters and thieves, the same thing happened to a person above as to me. Choose another casino. SCAM.

el casino 1XSLOTS , no permite ganar el dinero, pude retirar al principio por astropay en forma normal, pero después que gane una suma importante, me BLOQUEARON el sistema para retirar el dinero, después con excusas que no se podía, que había que esperar etc, les escribí 20 veces en el chat online envié los documentos, y esperaron que yo me jugara todo el dinero y que lo perdiera. no recomiendo el casino son mafiosos y ladrones, una persona de arriba le ocurrió lo mismo que a mi. elija otro casino. ESTAFA.

The same thing happened to me, at first I was able to through astropay, and then the problems started, when I won a significant amount of money, this scam is done with the intention that one loses all the money won, making the player wait, with charlatan excuses. Do not play at this casino, NOT RECOMMENDED.

A mi me paso lo mismo, al principio pude por astropay, y luego comenzaron los problemas, cuando gane una suma importante de dinero, esta estafa la hacen con la intensión que uno pierda todo el dinero ganado, haciendo esperar al jugador, con excusas charlatanes. no juegue en este casino, NO RECOMENDABLE.

I lost my money, because they made me wait, I asked them through the chat 20 times to withdraw through astropay (even though I could have done it before) disgusting mobsters.

yo perdi mi dinero, por hacerme esperar, le pedi por el chat 20 veces retirar por astropay ( siendo que antes pude) mafiosos asquerosos.

I am really sorry about your experience at this casino.

May I ask when exactly you requested the withdrawal, though?

Are you able to log in to your account now or is it still blocked?

I believe that our complaint team could try to help with solving this issue if you are interested.

What was the reason they gave you for blocking the account?

Please file a complaint here, and we'll look into it, for sure.

Good day!

We would like to clarify the situation a little for you.

Our service is duly licensed and under no circumstances can it carry out fraudulent actions, influence your winnings or losses, or other aspects of the game. It is worth noting that we do not restrict in any way the possibility of withdrawing funds. As for the available payment methods, if one of them is not technically accessible, we are always ready to offer you alternatives to carry out your transactions (whether for deposits or withdrawals).

We are here to help you and analyze the situation in detail. Unfortunately, however, we do not have enough information about your account at this time to perform a full analysis. In order to get an accurate answer to all your queries, we ask you to contact customer support on our website. There, our specialists will be available to answer all your questions, both day and night. We are confident that we can resolve any issues that may arise.

Thank you for your understanding!

Kind regards,

1xSlots Team

¡Buen día!

Nos gustaría aclarar un poco la situación para usted.

Nuestro servicio está debidamente licenciado y, en ningún caso, puede llevar a cabo acciones fraudulentas, influir en sus ganancias o pérdidas, ni en otros aspectos del juego. Cabe destacar que tampoco restringimos de ninguna manera la posibilidad de retirar fondos. En cuanto a los métodos de pago disponibles, si uno de ellos no está técnicamente accesible, siempre estamos dispuestos a ofrecerle alternativas para realizar sus transacciones (ya sea para depósitos o retiros).

Estamos a su disposición para ayudarle y analizar la situación en detalle. Sin embargo, lamentablemente, en este momento no contamos con suficiente información sobre su cuenta para realizar un análisis completo. Para obtener una respuesta precisa a todas sus consultas, le pedimos que se comunique con el servicio de atención al cliente en nuestro sitio web. Allí, nuestros especialistas estarán disponibles para responder a todas sus preguntas, tanto de día como de noche. Estamos seguros de que podemos resolver cualquier inconveniente que surja.

¡Gracias por su comprensión!

Saludos cordiales,

equipo de 1xSlots

The platform has issues enabling bonuses, requiring users to contact customer support for activation. This process is inconvenient and detracts from the user experience. Additionally, while linking a mobile number is mandatory, users can register without it, creating confusion and unnecessary steps. Lastly, the platform asks for personal details like the country of birth, which I find unnecessary and potentially discriminatory. Official identification (e.g., driver’s license or PR card) should be sufficient. This practice feels like profiling and raises concerns about data usage and privacy.

Greetings!

We hope this message finds you well. Allow us to provide further clarification on the points raised in your previous communication.

The promotions and bonuses offered by our service are fully automated and require no intervention from our support team. Assistance from our specialists is only necessary in the event of unforeseen technical difficulties or if there has been an irregularity in the activation process on your part. If you require clarification regarding the receipt or wagering requirements of any bonus, our support team is readily available via online chat or at support@1xslot.com.

With regard to the completion of your account profile, fields such as "Place of Birth" are not mandatory. To fully utilize our services, please only complete the fields marked with an asterisk (*) in the upper right-hand corner of each entry field, along with providing your valid identification document number.

We are committed to ensuring your utmost comfort and satisfaction. Please do not hesitate to contact us should you require further assistance.

We wish you continued success in all your endeavors and good fortune in your gaming activities.

Sincerely,

The 1xSlots team