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After many attempts to withdraw and the obstacles they put in, I decide to close my account.

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Después de muchos intentos de reintegro y las trabas que ponen decido cerrar cuenta.

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Dear Pedro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you succeeded in withdrawing any of your winnings? Have you contacted the casino regarding your account closure already, or you’re still waiting for your withdrawal to be processed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Pedro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.