Fight Club Casino - Виграш гравця конфісковано.

I made a my fourth deposit for $35 and proceeded to play the funds. I hit a large amount in Pompeii megareels on bonus rounds. Nowhere the whole time while depositing or playing does it specify or acknowledge the max bet amount. I was unaware completely as all other platforms will restrict your bets if it exceeds

A few hours after requesting the withdrawal, I received an email that the bonuses were no longer available to me. About 2 hours later I received an email saying that all withdrawals have been canceled and that I should contact the live chat for information.

I have no reason to have these funds confiscated as I was allowed to continue playing without any warning from the support.

Similar to another complaint the player who was allowed to keep there funds I deserve equal treatment. I have attached a photo of there complaint resolution.

if this is the case casino needs to implement other methods. All players deserve the same opportunity.

Hello joefarina62,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fight Club Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that if you did play with a bonus, it is mostly tied with a maximum bet amount and the player has to respect that. In case of breach of this terms, the casino has right to confiscate the winnings from it.

Looking forward to your answer.

Regards,

Nick

I have partially verified my account

may be bonus winnings

spoke to them today

Can I get a prompt resonse?

Why is another player allowed to keep their winnings in exactly the same situation? Is there not some code of ethics that needs to be followed where I am shown equal treatment as a fellow customer?

Hello joefarina62,

Would it be possible for you to forward any relevant communication between you and the casino regarding this case, along with your complete betting history, to nikolas.b@casino.guru for further review?

I look forward to your response.

Best regards,

Nick

Yes I can forward . The casino has just removed my account and blacked. Still haven’t received the betting history and are you using it

They refuse to let me login and they refuse to send me my betting history.

Dear JoeFarina62,

Thank you for your message. The situation in the previous complaint was different, as it involved a technical bug that resulted in bets exceeding what should have been possible.

In your case, however, if you knowingly placed bets over the limit set by the casino, we regret to inform you that this constitutes a breach of the casino’s terms, and there is unfortunately nothing we can do to assist.

While we would like to see more casinos implement safeguards to prevent such situations, it is not yet an industry standard. As always, it is important for players to carefully review and adhere to the rules.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Best regards,

Nick

What’s a technical bug? I have sent my betting records by email

Dear JoeFarina62,

Thank you for your inquiry. The situation indicates that there were technical issues with the game, rather than a straightforward violation of the maximum bet rule.

Additionally, we did not receive any betting history in the email you forwarded to us.

If you can confirm that you have indeed placed bets exceeding the allowed limit, the betting history may not be necessary. In that case, please note that we would be unable to assist further, as the casino has the right to confiscate your balance.

I look forward to your response.

Best regards,

Nick

Dear joefarina62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.