EU9 Casino - Обліковий запис гравця заблоковано.

I registered in this casino several months ago in the Vietnamese version using this link https://eubetvn.com/en, I don't remember the exact date. Before registering, I asked if I can make deposits and withdrawals using usdt cryptocurrency as I don't have a bank account in Vietnam. Support told me yes. I registered, but when registering, I entered the wrong data, because I thought that I would only use usdt, and my data was needed for a bank account only. I made a deposit of 1900 usdt and it was converted into Vietnamese currency and credited to my game account. I won about 4000 thousand dollars and decided to withdraw some of it. My withdrawal request was rejected. Support said that they no longer support removals using usdt. No one warned me that this method would no longer be supported. After communicating with support, I expressed my complaints about the fact that I was not warned about the closing of withdrawal through usdt and because I was lied to before registration about the fact that I can use usdt at both ends. Support asked me to verify my account, I said that I entered the wrong information during registration. I was told to send my documents and they would check. I fulfilled all the requirements for documents and sent them and after that I received a reply that all my money was frozen and the account was closed. I have asked for at least my deposits back as I realize I am also wrong. After that, they started ignoring me and stopped responding. I no longer have access to my account. After that I decided to check how honest they are and wrote to support, but I introduced myself as a player who does not have an account yet and I wonder if they support deposit and withdrawal using usdt and I was told YES, we support deposit and withdrawal using usdt, although yesterday I was told that they closed this method. That is, they tell all players that it is possible to make a deposit and withdraw with usdt, and when a player wants to withdraw, they refuse and steal all the money, whether it is winnings or deposits. I am attaching the screenshots of the correspondence with the chat.

Dear artcas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and I found this:

"You may not use Our Services:

...

3.3 If You provide incorrect or misleading information regarding Your identity, age or location, or refuse to provide information requested by EU9;"

Please understand that you must always enter correct and complete personal information when creating an account and it doesn't matter which payment method you intend to use. Any online casino has the right to verify your identity at any point and it is impossible to pass the verification if you fail to provide correct personal information.

Unfortunately, we are not able to help you further in this case. Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

I wrote that it is my fault here too, but I said about the wrong data and provided all the valid documents. So they can just steal my deposit? Why are they lying now when they say that withdrawal through usdt is available, but I was told that this method was closed. They will continue to lie to players that they can withdraw via crypto, and when the player orders a withdrawal they will say that we can only withdraw to a Vietnamese bank.

Thank you for your reply, artcas. The personal information you use when creating an account must match the personal information from your documents. You cannot come up with new credentials and then expect casinos to verify you. This is not how it works. I can only recommend that you always register accounts with the correct data.

Furthermore, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake. We cannot penalize the casino if you cannot use a preferred payment method to withdraw your funds.

I am afraid that there is nothing we can do for you in this case. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.