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they canceled the winnings and did not refund the payment of the day for the rule of the bet lower than 30% of the paid

hanno annullato la vincita e non rimborsato il versamento della giornata per la regola della puntata inferiore al 30% del versato

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the T&Cs (https://www.enzocasino.com/general-terms-conditions) and this is what I found:

" 16.3 . "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play."

Could you tell me if you are able to reach your game history (please forward it to kristina.s@casino.guru) together with any relevant communication between you and the casino? Additionally, could you confirm that you didn’t activate any bonus while depositing? How much exactly did you deposit? I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Vincenzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.