EmirBet Casino - Вилучення гравця відкладено.

Hi everyone I have a problem with Emirbet the Casino didn’t pay me I applied for withdrawal from more than a week and I didn’t receive any thing when I emailed them they said that its under verification and proof of address are missing and I uploaded two documents of proof of address and till now I am waiting the withdrawal amount is 5000$

Dear Za5123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

If there will be any negative development regarding your withdrawal or verification you won't be able to resolve with casino support before the 14 days pass, please let us know sooner and we'll try to assist you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello thank you for your reply,

I have completed all the KFC verification before I withdrawal the money, and I have emailed them yesterday and I haven’t heard anything from them I have uploaded two bank statements for the proof of address.

I fully understand your frustration, Za5123. However, it might take a few working days to approve documents.

I will set the timer for an additional 7 days to allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. Like I said before, if there is any trouble please let us know sooner and we'll try to assist.

Dear Za5123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.