EmirBet Casino - Відкликання гравця відкладено.

Good evening! I made a withdrawal request at this casino on December 9th, 2023, and as of today (December 18th, 2023), the money is still not in my account! I understand that it's common for it to take this long due to the KYC verification process at other casinos, but in the case of Emirbet, this is quite clearly a fraudulent ploy. They do everything in their power to delay the payments, hoping that gamblers cancel the withdrawal, place bets and lose the money!

As I mentioned earlier, I requested the withdrawal on December 9th. On December 11th, they contacted me for a screenshot of my digital wallet, which I promptly sent and received no further communication. They contacted me again on December 13th; this time, they requested a photo of my national identity card next to my face. I sent that too, but there has been radio silence since.

Please help me, as I believe I'm a victim of a fraudulent system. I request an intervention even before the 14-day period. Regardless, I will keep updating you about my case.

Boa noite! Fiz uma solicitação de saque nesta casa no dia 09/12/23 e até hoje (18/12/23) o dinheiro não caiu na minha conta! Eu sei que é comum demorar este tempo para que o dinheiro caia por causa da verificação KYC em outras casas, mas se tratando tratando-se da emirbet isso é uma pilantragem da casa de aposta, eles fazem de tudo para atrasar os pagamentos visando que o apostador cancele o saque, faça apostas e perca o dinheiro!

Como falei anteriormente, eu solicitei o saque no dia 09/12, no dia 11/12 eles entraram em contato comigo para que um print da minha carteira digital fosse-lhes enviado, mandei e não falaram mais nada. No dia 13/12 eles entraram em contato novamente, dessa vez solicitaram que fosse tirada uma foto da identidade nacional próxima ao meu rosto, mandei e não me retornaram mais.

Peço que me ajudem, pois sei que estou sendo vítima de um sistema fraudulento. Peço que façam uma intervenção antes mesmo do prazo de 14 dias. De qualquer forma, ficarei atualizando vocês sobre o meu caso.

Dear ribeiromile00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. As you suggested correctly, this delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

OK! I understand your position regarding my case. There are only 4 days left to complete the 14 days. I will update you on my case daily.

Today (12/19/23) I have had another day without a response since the day I sent photos of my ID next to my face. I'm already getting worried, I confess.

If my account is not verified and payment is not made by the end of these 14 days, what will you do? I ask you to help me.

Ok! Entendo a posição de vocês em relação ao meu caso. Para completar os 14 dias faltam apenas 4 dias. Ficarei atualizando-os sobre o meu caso diariamente.

Hoje ( dia 19/12/23) estou mais um dia sem resposta desde o dia em que enviei fotos da minha identidade próxima ao meu rosto. Já estou ficando preocupada, confesso.

Caso a minha conta não seja verificada e o pagamento não seja feito até o fim do prazo desses 14 dias, o que vocês vão fazer? Peço que me ajudem.

Hello there, it has been over 14 days since you submitted your withdrawal request. We would like to know the current status of your payment. Have you received your winnings yet? If not, please let us know if you require our assistance in contacting the casino for further investigation. Thank you.

Good morning!

I didn't receive my money until 12/21 with that money stuck in the account. On 12/22 I woke up to the news informed by the bookmaker that the 4800 were redeemed and that I had done a bonus manipulation and I never made use of any promotion that the bookmaker offered!!

I sent him messages saying I would pursue my rights but they sent the following message

"Dear Jamile, thank you for contacting us. Please be advised that this is a commercial decision and cannot be revoked. The initial deposit has been added to your gaming account and you can use it as you wish in accordance with our indicated terms and conditions at the bottom of our official website."

They only left the deposit amount in my account. But it is completely unfair, so I will use all my strength to get my money back and I ask that you help me.

Remembering that until today, on 12/25, I still haven't received my money and they never contacted me again.

Bom dia!

Fiquei sem receber o meu dinheiro até o dia 21/12 com esse dinheiro preso na conta. No dia 22/12 eu acordo com a noticia informada pela casa de aposta que os 4800 foram resgatados e que eu avia feito uma manipulação de bônus sendo que eu nunca fiz o uso de nenhuma promoção que a casa de aposta ofereceu!!

Mandei mensagens para ele dizendo que iria atrás dos meus direitos mas eles mandaram a seguinte mensagem

"Prezada Jamile, obrigado por entrar em contato conosco. Informamos que esta é uma decisão comercial e não pode ser revogada. O depósito inicial foi adicionado à sua conta de jogo e você pode usá-lo como quiser de acordo com nossos termos e condições indicados na parte inferior do nosso site oficial."

Deixaram na minha conta apenas o valor de depósito. Mas é algo totalmente injusto, por isso usarei todas a minhas forças para conseguir recuperar o meu dinheiro e peço que vocês me ajudem.

Lembrando que até hoje, no dia 25/12 eu ainda não recebi o meu dinheiro e nunca mais entraram em contato comigo.

Could you please specify what types of games you played? Was it slots, live casino games or did you participate in sports betting?

Also, would you please send me the screenshot of your bonus history?

Dear ribeiromile00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I placed sports bets, but my profit and the amount of R$4,800 reais that is in dispute I made at the Live Casino. Look at the print below as proof.

They claimed that I abused the bonus, but I can prove it to be a lie! Just look below as I have no history of using the bonus.

Eu fiz apostas esportivas, mas meu lucro e o valor de R$4.800 reais que está em disputa eu fiz no Casino ao vivo. Olhem o print abaixo como prova.

Eles alegaram que eu abusei do bônus, mas posso provar que é mentira! Olhem só abaixo como eu não tenho o histórico de ter utilizado do bônus.

Thank you very much, ribeiromile00, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you ribeiromile00 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask EmirBet Casino for their help in resolving this complaint. We would like to know why was the player's funds confiscated and what can we do to help resolve this issue.

Thank you!

Dear Peter and ribeiromile00,

Thank you for reaching us.

We would like to provide a more clear picture of the events that took place with the Player`s account. After depositing with us, Ms. Ribeiro made three Sport bets on Live events which were settled as Wins shortly after. Once she received the funds she bet the whole amount in a Roulette and submitted a withdrawal request right after.

The relevant department took a closer look at her Sport bets since they were all placed on very high odds and were settled as Wins. It was discovered the Ms. Ribeiro placed all of her Sports bets when the events were already with determined outcomes which is considered a Sport abuse and for that reason her withdrawal was rejected, the Sport and Casino winnings were void since they all originate from inappropriate sporting gameplay. 

After the abuse was discovered the withdrawal was rejected and the system automatically sent the message for bonus manipulation to which the Player is referring to. We can also confirm the there was no bonus involved and an e-mail clarifying the situation was sent to Ms. Ribeiro which was not mentioned here in this thread.

Her account is active and her total deposited amount is available to withdraw.

We hope this information is sufficient. 

Kind Regards,

EmirBet Casino

Dear ribeiromile00, as it turns out the issue in this complaint is sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter