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I wanted to cash out 2.000 Euros via Neteller Cashout. I realised, neteller payout was not available anymore. Only a few P2P cashout options are available. P2P doesnt really work though, cause for the cashout to go through, someone else must deposit the same amount (2.000 Euros), which is just not realistic.

After asking why Neteller isnt available anymore, I just got the response that it is possible for different payment systems to be temporarilly unavailbale and that I should use another method (this was 3 weeks ago).

Further Information: I was having trouble verifying my account aswell, it took ages.

I also have 5.000 dollars on my account, which i also want to withdraw in the near future

Dear Rev2507,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Do I understand correctly that in order to withdraw via an alternative payment method you need to deposit the same amount you want to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I have withdrawn money before, but it was a much smaller amount and even that took forever.

If I want to withdraw via the alternative payment method, SOMEONE ELSE has to deposit the same amount via the same payment method (Player 2 Player system). And this is unlikely with 2,000 euros, so I don't expect the withdrawal to be processed within a reasonable time (if at all)

Ja ich habe schon mal abgehoben, aber da ging es um einen weitaus niedrigeren Betrag und selbst das dauerte ewig.

Wenn ich über die alternative Zahlungsmethode auszahlen möchte, muss JEMAND ANDERER die gleiche Summer über dieselbe Zahlungsmethode einzahlen (Player 2 Player System). Und dies ist bei 2.000 Euro eher unwahrscheinlich, deshalb rechne ich nicht damit, dass die Auszahlung innerhalb einer angemessenen Zeit durchgeführt wird (wenn überhaupt)

Thank you very much for your reply, Rev2507. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Rev2507,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.