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Hello, I've been playing here for over a week. I am a verified player and have made 3-4 deposits, all of which I lost. This last time, I won and have been trying to withdraw funds, but there seem to be some issues. The withdrawal request keeps getting canceled due to some restrictions. There is no one available in the online chat, and I have contacted support via email but received no response. Please help me get my money, dear CasinoGuru.

Здраствуйте играю тут больше недели , верифицированный игрок делал 3-4 дерозита всё прогрывал в последний раз выйграл пытаюсь делать вывод денег какие то проблемы ограничения вывода отменяют запрос, в онлайн чате тишина ни кого нет и не было в службу поддержки по почте написал тоже не отвечают помогите мне получит мои деньги уважаемая КазиноГуру

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that this was your first withdrawal attempt?
• Did you accumulate your winnings with or without an active bonus?
• Could you please clarify what restrictions are preventing you from withdrawing the winnings? Do you see any error messages or a popup?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Christina, yes, this is my first time when I want to make a conclusion, there was no bonus, I didn’t take any bonuses, I played only with my real balance, when such an alert was given, a client with limited access to the action, the support service does not react in any way, does not respond, but I can log in my account and play no problems with the game, the only problem is the withdrawal of money

Уважвемая Кристина , да это мой первый раз когда я хочу сделать вывод , никакого бонуса не было я не взял никаких бонусов играл только реальным балансом , призодиь такое оповещания клиент с ограниченным доступом к действию , служба поддержки никак не реагирует не отвечает но я могу заходил в мой аккаунт и играть никаких проблем с игрой , проблема только в выводе денег

Addition to the complaint, they answered that it was necessary to send a photo of the deposit methods and transactions for verification, although they didn’t ask for this when I sent all the documents, I made a deposit through Binance, sent them all the screenshots of the transaction, I’m waiting for an answer from them, dear casino guru

Дополнение к жалобе ,,ответили что надо отправить фото методов депозитов и транзакции для верафикации хотья такого не просили когда я отправлял все документы ,, делал депозит через бинанс отправил им все скриншоты транзакции жду от них ответа уважаемая казиногуру

The money was withdrawn, close the complaint, the problem was solved, without you, but thank you too) if there are problems next time, I’ll contact you.. thank you

Деньги вывели закройте жалобу проблема решена , без вас но и вам спасибо ) если будут проблемы в следующий раз обращусь.. спасибо вам

Dear Arm009,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru