Efbet Casino BG - У гравця виникли проблеми через депозит, надісланий стороннім способом оплати.

Hello!

My account has been blocked and forwarded for review. I have deposited two of my cards and two foreign cards that have been fully verified, as well as their owners in my account. Today I requested a withdrawal and received the following response from efbet:

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Your account has been reviewed in detail before making the desired withdrawal. It has been established that you have made successful deposits with foreign funds once again after you have been warned. According to the rules of the site, your account must be closed until the next order.

The case was handed over to a management team to make a competent decision. Expect an answer as soon as possible.

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My friends are ready to come to the office with me, if of course from efbet they express a wish, but I doubt ...

My questions are the following:

"What can I expect to happen?"

"Can I do something for me?"

- Why is this rule and why do they give information about it after a withdrawal is required and not a deposit?

Здравейте!

Акаунта ми е блокиран и е препратен за преразглеждане. Депозирал съм от две мои карти и от две чужди карти, които са напълно верифицирани, също така и техните собственици в моят акаунт. Днес заявих теглене и получих следния отговор от ефбет:

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Акаунтът Ви бе подробно преразгледан, преди да направите желаното теглене. Установено е, че сте извършили успешни депозити с чужди средства за пореден път, след като сте били предупреден/а. Според правилата на сайта акаунта Ви трябва да бъде затворен до следващо нареждане.

Случаят е предаден към мениджърски екип, за да се вземе компетентно решение. Очаквайте отговор възможно най-скоро.

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Приятелите ми са готови да дойдат с мен до офис, ако естествено от ефбет изявят желание, но се съмнявам...

Въпросите ми са следните:

 - Какво мога да очаквам да се случи?

 - Мога ли да направя нещо в моя полза?

 - Защо е това правило и защо дават информация за това, след като се наложи теглене, а не депозит?

Dear Kaloyan91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. Unfortunately, by registering an account, you agreed to terms and conditions:

„3.4. All Customers should at all times be able to guarantee not to be:

...

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card."

Please understand, that by depositing from someone else’s credit card you have breached one of the main rules. Casino voided your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Not to my son, but to 2 of my friends, I don't see what the problem is after they are even verified, this is obviously one of the tricks of the casino, to spend people ...

Не на сина ми, а на 2ма мои приятели, не виждам какъв е проблема след като дори са верифицирани, това явно е един от триковете на казиното, да прекара хората...

Kaloyan91, please note that the vast majority of casinos do not allow this practice. Cases when the player deposits with someone else's payment method are usually discovered during the verification upon withdrawal. The casino had to find out whether the payment method belongs to you, and this is a standard procedure. The casino has no other way to know whether players paid with their own funds or not. I am sorry, but we cannot go against the casino in such cases.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.