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I have made many deposits and played 1500 euros.

Now there are 700 euros in my account.

I attempted to make a withdrawal, but there was a technical problem with withdrawals, although deposits were working fine.

Now I try to access my account with money inside, and I can't even log in to my account. I had completed the verification process successfully.

I might not play again, but I want to get my money back.

Έχω κάνει πολλες καταθέσεις και έχω παίξει 1500 ευρώ.

Τώρα υπάρχουν 700 ευρώ στον λογαριασμό μου.

Προσπαθούσα να κάνω ανάληψη, αλλά υπήρχε τεχνικό πρόβλημα με τις αναλήψεις, ενώ καταθέσεις γινόντουσαν κανονικά.

Τώρα πάω να μπω στον λογαριασμό μου που έχει μέσα λεφτά και δεν μπορώ καν να μπω στον λογαριασμό μου. Είχα ταυτοποιηθεί κανονικά.

Ας μην ξαναπαίξω, αλλά να πάρω τα λεφτά μου.

Hello ANESTIS4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Efbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is your account verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

At the end of December 2024, I verified my account, after sending them my ID and bank receipt.

I chose not to use any bonuses, neither the initial one nor on subsequent deposits. I made 3-4 deposits and I lost and the account went to zero.

On the last deposit I won 700 (total bets 1500) and I pressed withdraw, at first they had a technical issue with withdrawals and then I couldn't access my account.

When sending via chat and email, I only receive automated messages only in chat with no substance to my topic.

Τέλη Δεκεμβρίου 2024 επαλήθευσα τον λογαριασμό μου, αφού τους έστειλα ταυτότητα και αποδεικτικό τράπεζας.

Επέλεξα να μην χρησιμοποιήσω καθόλου μπόνους, ούτε αρχικό, ούτε και στις επόμενες καταθέσεις. έκανα 3-4 καταθέσεις και έχανα και μηδένιζε ο λογαριασμός.

Στην τελευταία κατάθεση κέρδισα 700(συνολικά πονταρα 1500) και πατούσα ανάληψη, στην αρχή είχαν τεχνικό θέμα με τις αναλήψεις και έπειτα δεν μπορούσα να μπω στον λογαριασμό μου.

Σε αποστολή μέσω τσατ και μέσω μέιλ, λαμβάνω μόνο αυτοματοποιημένα μηνύματα μόνο στο τσατ χωρίς ουσία στο θέμα μου.

Hello ANESTIS4,

Can you please clarify since when are you unable to login into your account?

Additionally, please forward the communication between you and the casino (even if they did not reply directly) to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear ANESTIS4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.