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A payout was rejected by the bank because WorldPay is illegal. I have submitted all documents from the bank and the casino is playing dead. Official letter from the bank with promotion number has been submitted. No reaction from the casino. This wrongly embezzles my payout

Es wurde von der Bank eine Auszahlung abgewiesen, da WorldPay illegal ist. Ich habe alle Unterlagen von der Bank vorgelegt und das Casino stellt sich tot. Offizieller Brief det Bank mit Aktionsnummer wurde eingereich. Keine Reaktion vom Casino. Dieses Unterschlägt mir meine Auszahlung zu Unrecht

Dear ikvossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I instructed the payout to the credit card and you made a bank transfer out of it. This is not possible because WorldPay is considered illegal. Even in Schleswig-Holstein

Ich habe die Auszahlung auf die Kreditkarte angewiesen und ihr habt daraus eine Banküberweisung gemacht. Das geht nicht, da WorldPay als illegal gilt. Sogar in Schleswig-Holstein

Thank you very much, ikvossi, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I've been fighting for a payout that has been sent back for 2 months now. I have the requested official letter from the bank. I'm blocked from all contact options. I have deposited all the documents by email and in the chat room. The casino plays dead. Before and after that, the payouts have always worked. Also with 4 digit sums. I can't understand the fuss at all about 50 euros, which are 100% back to the payment provider. Contact is definitely not possible. There is a phone number on the internet, but it belongs to a hotel chain!?!?!?

It would be great if I could get help here

Ich kämpfe jetzt seit 2 Monaten um Auszahlung, die zurück geschickt wurde. Ich habe den geforderten offiziellen Brief von der Bank. Ich bin auf alle Möglichkeiten der Kontaktaufnahme geblockt. Ich habe alle Unterlagen per Mail und im Chatroom hinterlegt. Das Casino stellt sich tot. Vorherige und auch danach haben die Auszahlungen immer funktioniert. Auch mit 4 stelligen Summen. Ich kann das Theater wegen 50 Euro, die 100% wieder beim Zahlungsanbieter sind überhaupt nicht verstehen. Kontaktaufnahme ist definitiv nicht möglich. Es gibt eine Telefonnummer im Internet, diese gehört aber einer Hotelkette!?!?!?

Es wäre der Hit wenn ich hier Hilfe bekomme

Hi ikvossi,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite DrueckGlueck Casino DE to the conversation to participate in the resolution of this complaint.

Thanks. Would be great after 2 months. It is the Schleswig-Holstein Casino

Danke. Wäre nach 2 Monaten super. Es ist das Schleswig-Holstein Casino

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi ikvossi,

I got some response from the casino rep. I was told that they were looking into the matter and get back to me soon. I will keep you updated.

Hi ikvossi,

Unfortunately, I still don't have any statement from the casino. Let's just give them two more days and if there's no response, the complaint will become unresolved against the casino.

I say yes They don't do anything and play dead. Like little children

Sag ich ja. Die machen nichts und stellen sich tot. Wie Kleinkinder

Hi ikvossi,

I just received a response from the casino stating that there is an investigation with the bank and it may take up to two weeks for them to report back. I'm afraid we will have to wait for a reply from the bank. I will set the timer to 14 days and will get back to you as soon as there's news.

OK. The bank regards Worldpay as illegal and refuses to pay. The problem is that there is a different gambling law in Schleswig-Holstein. To understand that overwhelms the intellect of the bank

Ok. Die Bank sieht Worldpay als illegal an und verweigert die Zahlung. Das Problem ist, dass in Schleswig-Holstein ein anderes Glückspielgesetz gilt. Das zu kapieren überfordert den Intellekt der Bank

Hi ikvossi,

I received a message stating that your funds were transferred to your credit card. Can you confirm this?

Nothing arrived until now

Bis jetzt nichts angekommen

I see, let's give it a few more days. I will set the timer to 3 days. Hopefully, the money will arrive by then.

Unbelievable, but after almost 3 months the money arrived today. Many thanks for your help

Unglaublich, aber nach fast 3 Monaten ist das Geld heute angekommen. Vielen Dank für Ihre Hilfe

Hi ikvossi,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter