Drift Casino - Обліковий запис гравця заблоковано.

Dear Slawomir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify if you have played roulette only or some other games as well? Have you had a chance to download your game history before your account was blocked? Could you please clarify if you have accumulated your winnings with bonus play or from real money? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thank You for response. I've been playing 95% roulette high bets, few other bets like black jack or slots almost none because I'm roulette player. I couldn't download history because after they have requested new documents - selfie I though it's standard before processing higher payout but after this they locked account - never though to download any history etc - were no reason IMO. Didn't play any bonus just real money... it was from 500 or 700 deposit - don't remember clear - few bets and finished 5000+ I've got few withdrawals for 3 or 4k earlier from them but not this time...

Thank You for helping to sort this out.

Slawomir

Thank you very much Slawomir for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Slawomir.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Dear, Slawomir!

Your account has been blocked after accurate Security check, where suspicious activity has been detected in total:

10.06 - deposit, payment system Ethereum

client making 4 bets in Lighting Roulette (all low risk for him)

10.06 - withdraw, payment system Ethereum

16.06. - deposit, payment system Ethereum

making 1 bet in Lighting Roulette

16.06. - withdraw, payment system Ethereum

16.06. - deposit, payment system Ecopayz,

making 2 bets in Lighting Roulette

16.06. - withdraw, payment system Ethereum

19.06 - deposit, payment system Ecopayz,

making bet 19.06 and 20.06

losing (for the first time) in Lighting Roulette

20.06. - deposit, payment system Ecopayz,

1 bet in Lighting Roulette

20.06. - withdraw, payment system Ethereum

1 bet in Lighting Roulette

22.06 - withdraw, payment system Ethereum

22.06 - deposit, payment system Ecopayz

22.06 - deposit, payment system Ethereum

2 bets in Lighting Roulette

22.06 - withdraw, payment system Ethereum + Ecopayz

Afterwards we performed the cross check of account with our Affiliate network casinos and discovered related accounts belonging to different people, however, containing the same information which leads us to the possible collusion taking place.

We support the fair gambling and we welcome all players using the website for recreational purposes. Anyway we strictly prohibit any kind of fraudulent or abusive activity at Drift Casino. That's the reason for account closure

We can provide the Administration with the game and payments statistics after player's permission.

Wishing you a great day!

Hello Slawomir.

Please, could you confirm the casino statement? Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I still can't see anything wrong / clear here, I can payout any system they want, I just use ecopayz and ethereum systems of payment.

To be more clear: maybe there was 1 bet usual but for whole deposit so it's not low risk or whatever is that if I play black/red ?

I don't have idea of any related different people account and what this have to do with my bets/winnings? this is more complicated for me to understand now as it was before that I used roulette betting strategy...

Please send all my gameplay and payment statistics to casino.guru

Thank You.

Sure betting on red / black can’t be considered game strategy, as well as using of several payment methods in one account isn’t prohibited.

However, your account has been blocked due to the fact that combination of gaming and deposit activity had been suspicious for Drift Casino Security team. As stated in our T&C’s if there is any suspicion of illegal actions, we have the right to refuse providing any services to the client.

Also please note that as the client did not have unused deposits, the funds that has been written off from player’s account were received as a result of suspicious bets.

The decision of blocking account and forfeiting the balance will not be reviewed.

Also, I can provide you with decryption of client's rounds that were requested from provider (Evolution), where we can see in detail how bets were placed together with payment statistics. please advise if I should send information to the thread or via direct message?

The first thing that catches your eye is that client was fulfilling the deposit turnover requirement with one bet, while making a bet that statistically implies doubling the win (since when you're playing the roulette it is possible to wait until the chance of drop of particular colour is very high). Plus bet on zero insures you don't lose money.Then after 1 bet client creates a request for withdrawal already to another payment system.

We can regard such behavior as suspicious activity for the purpose of earning and transferring funds from one payment system to another.

Casino, however, fully supports the game for the sake of pleasure and does not accept the game for the sake of earning.

The first thing that catches your eye is that client was fulfilling the deposit turnover requirement with one bet, while making a bet that statistically implies doubling the win (since when you're playing the roulette it is possible to wait until the chance of drop of particular colour is very high). Plus bet on zero insures you don't lose money.Then after 1 bet client creates a request for withdrawal already to another payment system.

Waiting until chance of drop of palticular colour is very high??? This is absurd, please send all statistics to the casino.guru

I'm telling again: I can withdraw to any payment method You want... I used eth+ecopayz that's why I requested to be paid partially here and there after bigger win...From what I can see it's better for You than to withdraw to one system if You say that if I deposit other method win and withdraw other method is not ok...

Dear Drift Casino team.

Please, send it to the thread and we will mark it as sensitive information(it won't be visible for the public)?

We highly appreciate your cooperation.

"please advise if I should send information to the thread or via direct message"

I can send you a transaction history right away.

Anyway I can't upload the bets history to the thread because there is no any option to attach file in XLSX or PDF format here

As I said before - You can pay me any account You want, it doesn't matter much for me where I will cashout, I used both systems and had no intention to do anything wrong. You can always cancel withdrawal and send me message / warning if anything is wrong and I would follow instead of closing account with 5000+ eur winnings.

Dear Slawomir!

As I've mentioned before your account has been suspended due to combination of gaming pattern and payment history.

I'll gladly send the bets decryption as well as soon as I have the option to attach pdf or xlsx file to the thread.

Dear Drift Casino team. 

It is temporarily unavailable to upload files. Please, could you forward all the evidence to my email address?

jozef.k@casino.guru

The most relevant would be to prove this claim:

"Afterwards we performed the cross check of account with our Affiliate network casinos and discovered related accounts belonging to different people, however, containing the same information which leads us to the possible collusion taking place."

Dear, Jozef!

We provided all information to the mentioned email address.

Looking forward for your reply.

Hello Slawomir.

We have received relevant proofs from the casino. Therefore, we’re not able to proceed with further investigation. I am very sorry, but we believe that you are not entitled to receive your winnings. Unfortunately, we are forced to reject your case.

However, if you do not agree with our decision, you can always file an official complaint at the licensing authority of the casino (Curacao). Please, contact me if you require assistance with it.

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru