DOXXbet Casino - Під час гри гравець відчув технічний збій.

A few days ago I played in a doxxbet casino the game was settled until it started to spin the reels for a long time then it has thrown out of the game after restarting almost no winnings I fell to zero even after further deposits those throws out of the game and the long spin of reels continued after more deposits and always has withdrawn to zero. On low stakes I lost very fast almost 900 €, today I won a ridiculous amount that I paid out and later I deposited about 3 times into the casino account when starting the game suddenly wrote an internal error and when the game finally went about 10 minutes it was all ok and then everything to zero, I re-inserted the internal error and crashed to zero after starting the game.

Pár dní dozadu som hral v doxxbet kasíne hra bola vyrovnaná až do chvíle kým nezačalo dlho točiť valce následne má vyhadzovalo z hry po opätovnom spustení skoro žiadne výhry padal som na nulu aj po ďalších vkladoch tie vyhadzovanie z hry a dlhé otáčanie valcov pokračoval aj po ďalších vkladoch a vždy má stiahlo na nulu. Na nízkych stavkach som takto prehral veľmi rýchlo skoro 900€ , dnes som vyhral smiešnu sumu ktorú som dal vyplatiť a neskôr som vložil asi 3 x na účet kasína pri spustení hry zrazu vypísalo internú chybu a keď konečne hra šla tak asi 10 minut bolo všetko ok a potom všetko do nuly ,vložil som opäť a zasa interná chyba a pád na nulu po spustení hry .

Dear Ján,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident. Have you informed the casino about issues that you were experiencing?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Ján,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.