Daisy Slots Casino - Гравець намагається отримати свій виграш через незавершену перевірку KYC.

I have been sending various amounts of identification but they won't release withdrawal

Dear Jade,

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Jade, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Please, could you advise if there is any list of documents that has been requested by the casino to complete the verification? You can forward any relevant communication to my email address: petronela.k@casino.guru. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Jade, for forwarding all the relevant communication. There are multiple issues with your case.

Firstly, vast majority of casinos don’t accept third party payments and it’s strictly prohibited. Some exceptions might be allowed by casinos when depositing funds from a joint card, but this was not the case.

Secondly, if your partner, as the owner of the payment method, doesn’t have a picture ID he won’t be able to prove his identity. There is no way around this.

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter.

Please let me know if there is any additional information that I have overlooked and do not hesitate to forward me any relevant proof. Thank you in advance for your reply.

Dear Jade,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.