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Good afternoon, I'm 2 weeks with my account blocked to make the withdrawal. I get in touch, they don't know how to inform the reason only blocking and when the unblocking will take place. I have already withdrawn and my account is verified. It's not the first serve.

Boa tarde, estou 2 semanas com minha conta bloqueada para efetuar o saque . Entro contato não sabem informarem o motivo só bloqueio e nem quando será efetuado o desbloqueio. Já efetuei saques e minha conta é verificada. Não é o primeiro saque.

Dear nyquemarques,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nyquemarques,

Have you received your withdrawal from the casino yet?

Not. It's been over 14 days. has already been verified

It's not my first serve. I do not know what is happening. I cannot request a withdrawal. Account is blocked for withdrawal.

Não. Já passou de 14 dias. Já foi verificada

Não é meu primeiro saque . Não sei o que está acontecendo. Não consigo solicitar o saque. A conta está bloqueada para saque .

Thank you for your reply, nyquemarques. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Is your player's account completely blocked, or you just cannot request a withdrawal?

It was 06/04/2022, it took 3 business days and is blocked for withdrawal only.

Foi dia 06/04/2022 , demorou 3 dias úteis e está bloqueado apenas para retirada.

They paid off today, finally, after 3 weeks of fighting.

Pagaram hoje , finalmente, depois de 3 semanas de luta.

Awesome news, nyquemarques. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.