Cryptorino.io Casino - Рахунок гравця закрито, а кошти конфісковані.

Scammed me for well over 5 ETH (blocked account)

ALSO scammed my friend Lourenco for over 900 LTC (blocked account) (his report coming up shortly with his own evidence)

Estimated amount: 100K EUR give or take. Cannot log in to give the exact figures currently although I have records.

They are also seizing and holding a large amount of deposits that well exceed 20K-30K EUR.

Blocked and locked our accounts.

KYC has been provided from both of us. They are ignoring the emails. Please note this.

All the other sites have paid us out such as TGCasino or BCGame, so I would recommend you go to them instead, as its not the bets or us thats the issue, it's Betpanda.

Zero Fraud has taken place (multi account), no evidence is there to suggest that. We proved our KYC within 2 days.

Regardless this site even allows multi account in the ToS, if you prove you are separate people, which we have done so. However this doesn't even apply to our situation.

Please redact some proof documents provided as they are sensitive, thank you CasinoGuru

Imagine winning those games (they were so close) and now having to win against one of the gambling sites too. Avoid this one, there are other good ones we had no issue with.

If they resolve it, I would recommend. 

Dear blahblaaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that the casino accused you of opening multiple accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I believe slots were played yes at some point I also played live casino,

No I did not play with a bonus, which makes it even more ridiculous because they are holding a large amount of deposits.

The casino accused me of 'fraud' (I can only assume because they think me an Lourenco are the same person)

However even after identifying ourselves extensively via KYC after 2 days from being blocked we haven't heard back and it remains a distressing situation.

Also please note the site literally allows this situation of multi user in same household, not that we even did that, I am just saying it makes the situation even more bad,

Lourenco will be making his post about this soon too.

Thank you very much for your reply, blahblaaaa. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I forwarded that all to you.

Hello blahblaaaa,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, blahblaaaa, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you blahblaaaa for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cryptorino.io Casino for their help in resolving this complaint. We would like to know why were the player's accounts blocked and funds confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear blahblaaaa,

After getting in contact with the casino representative it came to light that your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint.

Thank you for your understanding.

You can try to submit a sports betting-related complaint on these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Peter