CryptoBet Casino - Обліковий запис гравця заборонено.

Hey I registered and deposited with all the correct details. I then won the amount of $3500 and withdrew. After a day I received this email below:

Your account has been flagged by the Risk Management Department of some of our betting providers as a High Risk in violation of our Terms of Service.

Please provide payment details for the return of your deposit. Your account will be permanently suspended.

There is no appeal process and this decision is final.

Regards,

I have asked for a full explanation from the risk management department with no reply. Please advise. After seeing this problem I’ve then looked into this website and it looks like a few people have been stung.

many thanks 😊

Dear Shaun,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you activated any bonus when depositing funds into your account?

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

No fraudulent activity’s have taken place. I have entered all details you asked for correctly and to the best of my knowledge. I won fairly and I expect you to honour the winnings

Hello Shaun,

I’m sure you understand that I don’t work for CryptoBet Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you activated any bonus when depositing funds into your account? Thank you in advance for your reply.

I was playing a slots game unsure what the name was . I won around $1500 on a $6 bonus and $1800 on a $8 bonus. There was no bonus accepted and no wager when I deposited

Many thanks

Thank you very much, Shaun, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Shaun!

From now on, I will be taking care of your complaint. I would like to invite representatives of CryptoBet Casino into this conversation in order to provide us with any explanation of this case.

We would like to ask CryptoBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Okay do you know a way I can take this further if no reply within the 7 days? In the uk what have IBAS?

Dear Shaun,

CryptoBet Casino is supposed to have Curaçao Antillephone N. V. license, but please note that we were not able to verify the credibility of this information. Usually casinos licensed by this particular license have a badge of the license, which also works as an verification link with the license details. In this case, the badge is missing.

This fact is included on our review of CryptoBet Casino, which was updated approximately one month ago.

Regardless of this fact, you can always try to contact Antillephone and if the statement is true, they will be able to help you further with your issue, provided that the casino would not respond here.

Has this casino ever replied to any complaints before?

Hello Shaun!

Every complaint we had to this day is public and as you can see in reputation tab on review page of CryptoBet Casino, they have responded to some cases. They replied on those cases where unfortunately the players stopped responding.

https://casino.guru/cryptobet-casino-review#tab=js-tab-reputation

Hello Shaun!

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again. Please contact me via my email address 'martin.d@casino.guru' in case you would like to raise this complaint to the supposed Licensed Authority of the casino.

The casino can reopen this complaint anytime.