Crypto Loko Casino - Затримка зняття коштів

I received and email with a nice promotion to join there casino. 500 percent match bonus so I deposited 38 dollars via bitcoin. I completed all the wagering requirements and my funds were officially real money. They advertise a lightning withdrawal option if you use bitcoin so I opted to do that. My problem is not only with the lengthy withdrawal as I expected very quickly do to there advertisement but I received no email about a pending or request withdrawal. I tried live chat and nit working I email 3x then I noticed takes 72 hrs to reply to an email. So I have no way to contact the casino to ask about these issues. I have screenshots of everything. Thus isn't my first time so I understand issues arise however no way to contact is not acceptable.

Dear scooby449339,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi I realize that however I was told bitcoin withdrawal in minutes I have a screenshot to show you.

Dear scooby449339,

Have you received your withdrawal from the casino yet?

Yes I did ty. However I still have nit received any reply from casino fir 5 emails I have sent. And I also am still not happy about them advertising withdrawals are processed in seconds claim to be quickest on the internet and it took 6 days. Ty fir looking into this for my but I won't be playing there any more

Dear scooby449339,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru