Crypto Loko Casino - Запити гравця на зняття коштів відхиляються.

Username: 4******

Starting Oct 26th I made (3) clean deposits (no coupon, no bonus) in the amounts of $52.90, $46.00, $48.00.

I then requested payout for $152.76-rejected. Then $102.76-they canceled. Then $191.06-they cancelled again. I sent 2 email. No response. However,they then approved my $235.50 deposit on Oct 29th. And rightfully so.

Now here it is Nov 7th and I still have received no response to the dozens of emails I've sent and no BTC deposit. What's the deal with these folks? At this point they have simply scammed me out of my money. Please help

Dear quikpiksdelivery,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you requested a withdrawal of $235.50 from the casino and this time it wasn't subsequently canceled?
• Did the casino have any prerequisites for the withdrawal requests you had to complete recently?
• When was the last time you were in contact with casino support and what was the casino's response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for responding.

1. The 4th and last attempt at withdrawal for the $235 was approved per management shortly after this very same amount($235) 4th withdrawal request--Was declined when I initiated it. So it currently reflects "manager withdrawal request approved. I was assuming that meant they manually approved my request.
2. Did the casino have any prerequisites for the withdrawal requests you had to complete recently?

No, i made (3) clean deposits in succession, no coupon codes, no promo attachment or anything. In fact, when I attempted to use the emailed coupon codes in the past, they were ALL denied. Which is why I was leery in making that first deposit and playing @ CL to begin with.

I made the 1st of the (3) CLEAN deposits on OCT 26th (see below)

Oct. 26, 10:30 pm

DF-BitCoins Deposit approved

DF-BitCoins Deposit requested

$52.90

Oct. 26, 09:50 pm

Coupon LOKOLION43 denied

Oct. 21, 12:50 pm

Coupon 180CL denied

Oct. 12, 05:31 pm

Coupon SPOOKYWINS43 denied

Oct. 08, 06:54 pm

Coupon 43LEGENDSPINS denied

I have sent dozens of emails. And still no response whatsoever. Below is screenshot of record

Any help in this matter would be greatly appreciated. Its one thing to lose your money fair and square at a casino. But to win fair and square on essentially an even money cash out and then not be paid is the worst.

Thank you very much, quikpiksdelivery, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello quikpiksdelivery,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear Crypto Loko Casino,

Could you please provide some information regarding the player's rejected withdrawal requests?

Thank you in advance for your cooperation.

Kind regards,

Tomas

Greetings all,

We reviewed the situation and it appears the funds were denied for withdrawal due to what is known as "mixing funds" and removed from the system then the initial deposit ($48) was given back as cash then you played it back into the casino quikpiksdelivery.

On further review it appears that the "mixing funds" issue was on the part of the casino rather than the player, we have had the requested amount re-deposited (minus the $48 cash credit already issued and played) for a total of $191 now sitting as cash in your player account quikpiksdelivery.

These funds are cash as stated, they can be requested for withdrawal or played as cash within the casino. We apologize for the inconvenience and confusion.

Best wishes,

Crypto Loko

Dear quikpiksdelivery,

Can you please confirm if this does solve your problem? Thank you.

Kind regards,

Tomas

Hello to All,

Thank for finally responding. I will make an attempt to withdraw and comment results back here accordingly...

Best,,

Hello,

UPDATE:

Bitcoin has been successfully received. Thanks to both Tomas, and Crypto Loco reps for making things right on your terms.

Best Regards,

Dear quikpiksdelivery,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru