CrownPlay Casino - Виведення коштів гравцем затримується.

Hello, this concerns three withdrawals from February 20th, 21st and 22nd, each for €500. I have already written to customer support six times and I keep getting the same answer. What else can I do?

Hallo, es geht um drei Auszahlungen vom 20.02., 21.02. & 22.02. mit jeweils 500€. Ich habe schon 6 mal mit dem Kundensupport geschrieben und ich bekomme ständig dieselbe Antwort. Was kann ich noch tun?

Hello niggo93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, thank you for your feedback,

The account is verified, but with Crownplay you don't need to do anything else to verify the account. The winnings are paid out with real money and I last had contact the day before yesterday. I was told for the 6th time that the payouts were in the last stage, but then nothing happened again.

Best regards and thank you very much!

Hallo vielen Dank für die Rückmeldung,

das Konto ist verifiziert, bei Crownplay braucht man aber auch nicht weiter irgendwas damit das Konto verifiziert ist. Die Gewinne sind mit echtem Geld bezahlt und den letzten Kontakt hatte ich vorgestern. Da wurde mir zum 6. mal gesagt, dass sich die Auszahlungen in der letzten Stufe befänden, aber dann ist wieder nichts mehr passiert.

Liebe Grüße und vielen Dank!

Hello,

I don't know if you're responsible for this, but everything was paid today and credited directly to my account. Thank you so much. I'm very happy about that. 🙂

There's still another €6,500 outstanding, which I'll be paying out bit by bit. If there are any more problems, I'll get back to you!

So thank you very much!!

Hallo,

ich weiß nicht, ob ihr dafür verantwortlich seid, aber heute wurde alles bezahlt und ist auch direkt auf dem Konto eingegangen. Tausend Dank. Das freut mich sehr 🙂

Es sind noch weitere 6.500€ offen, die werde ich mir jetzt auch noch Stück für Stück auszahlen lassen. Falls es nochmal Probleme geben sollte, werde ich mich nochmal melden!

Also vielen vielen Dank!!

Dear niggo93,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru