Crocoslots Casino - Гравець намагається зняти свій виграш.

I have 1800 using UPI method and played. Requested a withdraw of 44000 rupees with bank transfer option which is the only one available for me and they rejected my withdrawal request 2times and I have approached customer service for the 1st time when it's rejected and they said it's happened by mistake again I have requested on 3rd of May, on 4th it's rejected again and they're saying that swift code withdraw is not possible which is available when request a withdraw. This is unfair when you accept payments from UPI and net banking then why are you not accepting withdraw from those methods. It's disgusting and worst I have ever played.

Dear Ranjitanu8888,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly that requesting a bank transfer is the single obstacle in processing your withdrawal? Is this your first withdrawal from the casino?

Could you please advise if your account has been verified? Did you accumulate your winnings using a casino bonus or a promotion?

Looking forward to hearing from you.

Best regards,

Tomas

That's real balance and my account has fully verified and this is my first withdraw

Thank you for the explanation,

Before we contact the casino, could you please forward your communication (chat transcripts, emails) to my email address at tomas@casino.guru?

Dear Ranjitanu8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Ranjitanu8888, I received your emails. Thanks for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Ranjitanu8888,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed and this is not always in the "casino's hands.". If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. 

Anyway, I will contact the casino to shed more light on this.

We would like to invite Crocoslots Casino to join the conversation.

Dear Crocoslots Casino,

Can you please provide information on the player's withdrawal delay? What payment method for withdrawal can be offered to the player that is guaranteed to work?

Thank you for your valuable contribution and my funds are credited to my account as they make a new way to withdraw

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ranjitanu8888,

Were you able to submit a new withdrawal and have you received the funds by any chance?

Dear Ranjitanu8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Ranjitanu8888,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal