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The payout was commissioned on 1/5/23. Account was not verified yet. Payout according to customer service on 1/9/23. Withdrawals have taken a maximum of 2 days in the past. Waited for the alleged 10 processing days. Since then, the finance department is said to be looking for the money. Evidence of no payment being received has been submitted.

Die Auszahlung wurde am 05.01.23 in Auftrag gegeben. Konto war noch nich verifiziert . Auszahlung laut Kundenservice am 09.01.23. Die Auszahlungen haben in der Vergangenheit maximal 2 Tage gedauert. Die angeblichen 10 Bearbeitungstage abgewartet. Seitdem sucht angeblich die Finanzabteilung nach dem Geld. Nachweise, dass keine Zahlung eingegangen ist wurden eingereicht.

Dear zousiko1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account has been fully verified since the time you requested your withdrawal? Have you been advised why your withdrawal is delayed? Is it an internal casino system issue, or it’s related to your account only?

Looking forward to hearing from you.

Best regards,

Tomas

Dear zousiko1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.