Cool Cat Casino - Затримка зняття коштів

I played all night & morning with this Casino getting through $3,000 of playthrough. The manager Tammy told me to save my $100 cashout & wait until today to withdraw to my Bitcoin wallet. I did exactly what I was suspose to do without adding any other Bonuses to the Cashout. This witch comes on the chat & takes all my money & sends me $10. I explained this was fraudulent marketing practices & I deserved to be compensate back the money for all my time spent. I asked you the Operations Director was so I could report employee abuse but they did not respond. I'm 6mths pregnant & was promised I would receive this money. Because Tammy was so malicious & uncooperative that she didn't even escalate the matter to approve as a courtesy. Such a waste of money & the worst chat agents in the industry of this business. I'm going to contact Virtual Casino Group under the jurisdiction of Costa Rica & let them know this platform is full of Vagabonds.

Dear sparkleritter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The manager Ms. Helen & Mr. Charles approved my transfer & it deposited yesterday. Thank you kindly for your response. USA citizens wouldn't know what to do if there's wasn't company's & people like you having compassion for complaints of others 🌿💫cause I know people are out there pissed cause half of online casinos don't have phone support anymore especially after C~19 areas... The world has shifted further in the matrix & Cultural Diversity is a must in society}people are complex & emotional which is draftly having effects on the human mind. I think the entire earth needs @mental health check. These Baby Boomers old people have really be having the worst effects on consumers. #SkyHaven~Thx always Sparkle~

Dear sparkleritter,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru