Cool Cat Casino - Вилучення гравця затримується.

The casino is Coolcat-casino

I had to meet over 8000 before i could withdraw and luckily i did. This was in June, The date I made the withdrawal was on 6/19. Last week I spoke to live chat and was told he would escalate this and to check back today. My withdrawal is still pending and I have not gotten any correspondence from the casino. I did send them my documents .

Hello honey1452,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

i have had this account for a long time over 2 yrs. i sent my documents and have not heard from them. i spoke to live chat on Thursday to find out when my withdrawal was going to be approved and the rep said he would escalate it and to check back today, it is still pending.

Hello honey1452,

Could you please advise when did you send them the documents? Please note that it usually takes 2 weeks to verify the documents and process the first payout so it all depends on when did the process begin.

Dear honey1452,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed as the player stopped responding.