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They send me messages from a real number you can text back they want me to trade my winning into more spins. Ive dealt with this place before it took about a month for me to get my money the first time second time all lies an excuses why i attempted a 3rd time beats me but same thing technical problems only paying out of course you can deposit all you want lol. I got a phone number for them if anyone wants it

Dear jaykylie11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear jaykylie11,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jaykylie11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I tried again today if you go to live chat Daniel again says to text David on his phone with my user ID and bitcoin address. I explained ive done this a dozen times already with no response from David. He like he does everttime oh he will response this time. They not only not paying me but making me be a fool. Not looking like a fool being a fool.

Dear jaykylie11,

Could you please confirm how long your withdrawal has been pending? Additionally, was your balance accumulated using bonus funds or real money?

We kindly ask you to forward a screenshot of the withdrawal window from the casino, along with any communication between you and the casino regarding this matter, to nikolas.b@casino.guru for further review.

Thank you for your cooperation, and we look forward to your response.

Best regards,

Nick

The Daniel dude tricked me. At least it doesn't make since to me. I emailed you our whole conversation

Dear jaykylie11,

Please answer to all of my previous questions and forward the requested information to nikolas.b@casino.guru as I have not received anything from you so far.

Awaiting your response.

Regards,

Nick