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I submitted a withdrawal request on May 6 it’s now almost a month and when I reach out to them they all tell me the same thing that they Expedited my request. I’ve been sending emails for a week now and no response I call and I get disconnected and the online chat they tell me the same thing I’m retired and I could really use my money

thank you

Dear Lorraine,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning

everything has been verified with them, there was no mention of why it’s being delayed. Every time I get a response from them they say it’s being escalated and ty wait 3-5 business days to check the status. But when I check it’s still saying pending.

Thank you very much, Lorraine, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lorraine,

I looked at your complaint and will do my best to help you. I would like to invite Club Player Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you

Villam

i went on club players and noticed my withdrawal was gone I chatted with someone and they told me that it got approved today and should take 7-10 days to get to Bitcoin I’ve attached the conversation to this email they took $120 for some promotion thing I don’t know. But I’m hoping and praying that this will finally happen

thank you so much for contacting the casino is it ok if I contact you in case I don’t get the money?

Dear Lorraine,

please, let me know if you'll receive your winnings (or not). I'll set the timer for 10 working days.

Hey Lorraine,

I'm on it and we should see it go out much sooner than that, but I never promise. 🙂

Best,

Nick and Club Player

Hey all,

Just confirming that payment went out via Bitcoin on the 15th, did you receive the payment Lorraine?

Best,

Nick and Club Player

No I have not do you have my Bitcoin information? I sent it in May can you please check up on that? I check my Bitcoin everyday and nothing

thank you

Greetings Lorraine,

Your funds were directed to the Bitcoin crypto address confirmed by you on the 6th of May (Ref #9327014).

I have reviewed the Bitcoin account in question and delivery was completed and is showing as value in the account.

Please check the Bitcoin account you initially submitted to our payouts department, I believe you'll be pleasantly surprised.

Best,

Nick and Club Player

there’s nothing there this is getting ridiculous, I gave you my Bitcoin information several times. And you keep saying it’s there. I need some kind of proof or receipt that it was put in there.

Hey Lorraine,

I have submitted your confirmation of crypto address as noted in the reference number above, as well as confirmation of payment on our end to the casino.guru team.

Best wishes,

Nick and Club Player

I guess I’m out $600

I contacted Bitcoin and this is what they said

they don’t accept 3rd party

I just received another email and this is what they said so if you have the ID can you send it to me

thanks!

Dear Lorraine,

I've received evidence from Nick that they've paid your winnings to the address you've provided before. We consider this complaint resolved.