Chilli777 Casino - Виведення коштів гравцем відкладено.

I have play on this site and winning 800 euros in total, they said complete on my withdraw (2 withdraw 389 and 420 euros) but I haven't received anything. Until now it's 26 working days from my request . I tried to contact with support and live chat, the live chat always say contact with support and I can't send an email to their support

Dear Henry281,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, good morning, thank you so much for your reply.

"Could you please advise if you've ever received any winnings from this gambling establishment?"

Yes, until now i've never received any winning from this gambling establishment. I tried to contact with live chat snd they always say wait the financial department, and I can't send an email to their support. Now their site is https://www.chilli7771.com/

They also spam messenger to me.

Dear Henry281,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.