ChachaBet Casino - Обліковий запис гравця закрито, а виведення коштів відкладено.

Hello CasinoGuru team,

this casino Chachabet dont want to pay my money out. Im busy now for 60 days with them and i think they blocked my email adress or mark this as spam. I made a withdraw of €4100 EUR but they dont pay yet. There is no communication and they blocked my account.. there is no reason for. I hope your team can help me to come in touch with ChaCha.Bet

i have a ticket ID : TICKET ID: MBH20G

Dear Amkamk,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

Have you received any email from the casino after your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

the KYC procedures is completely succesfully in July 2024,

i always played without a bonus because i know the risks when you use bonus.

i always played slots.

the casino blocks me immediatly when i ask for the money and before they block me they told me via livechat that i will receive it soon as possible but we are now 60 days further. I want contact with them!

Before we ask the casino representative to join the resolution of your complaint, please forward me all the communication between you and customer support as well as any screenshots, chat transcripts and other evidence that could be relevant to the investigation of your case at veronika.l@casino.guru. Thank you for your patience and your cooperation.

dear Veronica,

i have sent you in the mail what i have, because they ignore me i dont have much correspondence. Thats also the reason i calling for your help. They ignore me for weeks this is not humanity anymore really unfair!

Thank you very much, Amkamk, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Amkamk,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear ChachaBet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side? Why the player's account was blocked?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Hi Natalia!

Thanks for your Help.

This Guys are the biggest scammers i ever seen in my life. they dont answer me on any way! from begin August i send this guys every day emails, the vip department blocked my emails so they dont receive anything. The support tells me every day they forwarded my message to the vip department but the problem is they dont answer and dont sent my money on any way. I sent them over 150 emails i think. so for ChaChabet SEND MY MONEY IMMEDIATLY !!

For CasinoGuru i think the best thing is to unlist this casino and warn all the players because this is the old LalaBet from the Casbit group. Chachabet can say that i lie but why my account is transfered to the new ChaChabet then?? Any way pay my money out and leave me alone i dont want any contact with this scammer casino after this case is succesfully solved. And my Review will stay on 1 star. even if they pay or not. I wait so long so they dont deserve an 5 star review.

Dear all,

We appreciate your concerns and would like to provide you with clear information.

After conducting a thorough review of our records, we can confirm that user Amkamk have never registered an account with ChachaBet Casino, nor have participated in any gaming activity on our platform.

Additionally, we want to assure you that our platform, ChachaBet, operates independently, with no affiliation to any other brands or casinos, including Lalabet. While similarities in design and functionality may exist between different online casinos, it is important to note that these similarities do not imply a direct connection between such online casinos. 

We are a distinct entity with our own license and regulatory framework.

Any claims or financial disputes related to Lalabet should be directed to the respective parties responsible for that brand, as ChachaBet cannot be held accountable for any obligations or liabilities that do not pertain to our operations.

No account??? i think you have the wrong email adress.. its .com and not .nl so check your system again i send you over 300 emails you scammers!!!

Hi natalia

yes its .Com

Dear Amkamk,

Following your recent inquiry, we have conducted a thorough review of your account and activity on our platform, Chachabet Casino. After completing our investigation, we can confirm that there is no record of your participation in any games or transactions with us.

Based on the information provided in your complaint, it appears that your concerns may relate to another brand, which you previously mentioned. Therefore, we kindly request that you redirect your complaints to the appropriate brand for further assistance, as we are unable to address issues that did not occur on our platform.

Best regards,

ChachaBet Casino

Dear Amkamk, do you have any email confirmation from the casino about your registration or any other emails confirming you have an account at the casino? Please, share the screenshots here. Alternatively, you can send them to my email (natalia.b@casino.guru), thank you.

I'd also like to ask you to double-check if your issue is not related to another casino you mentioned (Lalabet). Please, make sure that you don't confuse your different casino accounts and check the correct email.

Dear Amkamk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.