Casinova Online Casino - Гравець вважає, що виникла затримка із виведенням коштів

As a frequent user of several online casinos, I can say with total conviction that this casino is a real scam. They don't fulfill their commitments and they don't pay the amounts due. I had a withdrawal request last week which, after waiting some time, was canceled without any justification or plausible explanation.

Currently, I have a new withdrawal request that has already exceeded the 3 days promised by the platform. To make matters worse, the customer service team has limited itself to providing generic answers and informed me that the 3-day deadline would be respected, which is clearly not happening. The withdrawal request was made using the same card I used for the deposit, but so far there has been no news, which shows a total lack of commitment.

In addition, I have sent several emails to support@casinova.com, complaints@casinova.com and complaints@kngpartners.com, and to date no one has replied to any messages, only support with generic replies. The fake reviews I see on sites like Trustpilot, along with the casino's empty promises, prove that this is yet another example of a platform that only aims to take players' money. The management by KNG Partners is more than proven to be a fraud.

We've been waiting for a first survey for over a week and the situation is still unresolved. I expect an immediate resolution to this situation as soon as possible, as this lack of response and payment is unacceptable. I would like to warn everyone to avoid this casino, as it is unreliable and will certainly not fulfill its financial commitments.

Dear toliveira99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.