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I opened an account with tokkencasino. I only play live roulette, after a small win I asked for a withdrawal of 500kc. I was denied that live roulette does not count towards betting. I have to play slot games.

I declined the entry bonus.

Založil jsem si účet u tokkencasino. Hraji jen live ruletu, po menší výhře jsem požádal o výběr 500kc. Bylo mi zamítnuto, že live ruleta se do sázek nepočítá. Musím údajně hrát slot games. 

Odmítl jsem vstupní bonus. 

Dear František,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me your game history? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear František,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.