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Hello, I was asked to verify my account. I did that successfully. Got positive feedback too. VISA was used to pay and I wanted to pay out the same way. Always refused for inexplicable reasons.

Hallo, ich wurde aufgefordert mein Konto zu verifizieren. Das habe ich erfolgreich gemacht. Bekam auch eine positive Rückmeldung. Mit VISA wurde bezahlt und ich wollte auf die gleiche Weise die Auszahlung. Wurde aus unerklärlichen Gründen immer abgelehnt.

Dear Jürgen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello dear team,

Thanks for your support. The problem has been resolved positively.

Lg. Jürgen St.

Hallo liebes Team,

Danke mal für eure Unterstützung. Das Problem wurde positiv bereinigt.

Lg. Jürgen St.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jürgen, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru